Do NOT get a car from Avis. They will not reserve. I prepaid $811 for 6 days. Reserved a large car and upon arrival there was no large car and we had to wait in line at the parking lot. Normally, avis allows preferred customers to go directly to their vehicle. Not in San Juan. They claimed we would get a refund for the difference in smaller vehicle but we did not. Called customer service only to be rerouted over and over again. After several hours on hold, nothing has been resolved 4 weeks on. Reported them to BBB as I was hung up on (and I was polite). Save yourself hastle. read more

One of the WORST Avis locations across all of USA. There were 2 employees behind the counter and I have no clue what was taking them soo long to get through each customer. They spent a minimum of 10-15 mins per customer. When you see a line way outside the door I think you need to speed up and get more employees behind the counter. All the other rental locations adjacent to AVIS were fully staffed and had no wait time. We had a 2 hour wait at this location just to pick up our car. We missed our Cueva Ventana tour cos of this delay. Try complaining to AVIS and they dont give a damn. Budget and Avis have the same damn line. There is no separate line for AVIS priority. The Avis priority counter at the car pickup location is closed with 3-4 employees hanging out there but refusing to help customers. Can they not open that counter to ease the line? if not, cant these same folks go and help behind the counter at the main line in the airport? Chaotic! I highly recommend AGAINST booking Avis at San Juan Puerto Rico. read more

After an hour and a half at the counter, with one employee working, we experienced another hour and a half wait just to get the assigned car. Not staffed properly to handle influx of customers from JFK flights. We were "lucky," as others behind us waited much longer. read more

Avis - 2nd time waiting in line. - Car Rental Near Me - Carolina, Puerto Rico

It took an hour from when I got in line at Avis customer desk to when I go in my rental. Very limited instructions, first time Avis renter and renting at SJU. All I was told the car was at section A and that I was getting a dark grey Cherokee, while doing the rental agreement I declined all the extras, one being a fuel charge that I could return the car as is and they (Avis) would take care of it, again I declined and even said, "I'll put the gas in the car for that price". Around twenty people walking and standing around trying to figure out which and where their rental was. Two other people were even issued the same car also a dark gray Cherokee, so they had to figure it out with no attendant in sight. When my car arrived it was dripping from being rinsed out and not washed. Due to this I couldn't even tell if the car was damaged. The interior was not well vacuumed, I found candy at the edge of the passenger seat track/console area. Most of the plastic pieces were noticeably dirty and there was sand and dirt in the trunk area. When I got to the gate to leave the parking garage I asked the attendant to please help me because I knew the key was in the car and I could not find it, he was rude and asked me to back up, pull to the side and look for them and that I was holding up his line. Got in the car at night time and as soon as I hit the road, the rear view mirror was dirty, smudged and I was forced to try to wipe it to use while trying to drive in an unfamiliar area. Upon returning the SUV, the signs were clear on were to park, but no instructions on what to do or where to leave paperwork and keys. I walked to the nearest attendant and asked him what the process was and he was rude pointed at the cars and said leave the paperwork and keys on the seat, he looked as me as if I was interrupting him and he was just standing there. I fueled the car to the top, when I picked it up the gas was one notch below full, showed the rude attendant prior to leaving the parking lot when I picked up the car. And I was just charged $107.04 for fuel. Called a day later and explained about the extra charge, took ten minutes but the gentleman on the line from Avis Customer Service was able to see that the car was returned with a full tank and removed the overage charge. The Only reason I am giving a 2 star instead of 1 is the car worked as needed without any issues. P.S. I came to see my dying Mother at the hospital and almost missed seeing her because of how long it took me to get the rental. read more

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I have been renting cars for over 30 years and this was by far the Worst experience I have had. The only car rental with a long line at the San Juan airport was Avis. It took me over an hour to get through the line and then we waited in the lot for more than an hour waiting for the car to arrive. They assign everyone a specific car, not what is available. The Avis workers in the lot kept telling us "your car is being washed". Didn't realize it takes over an hour to wash a car. Avis used to be known for quality service. They have obviously decided to change course and become a low budget, terrible service car rental. I'm done with Avis and I advise nobody to rent from them - at least not at the San Juan Puerto Rico airport. read more

The fob was not working when I would press the button to open the door, and there was no key entry. The button worked intermittently initially and then worked less and less until it stopped working all together. I called and was told someone would bring a replacement within an hour and a half. After an hour, I was called and told by the person on the phone that their supervisor had denied the delivery. I was told that I had to drive 45 minutes back to the airport to get a replacement. My time in PR was very limited, and I wasn't going be able to do that. I was forced to leave the car unlocked the entire time. The fob is the responsibility of the company. Why should I have to drive 90 min round trip for something that was no fault of mine!? Poor management for initially agreeing to bring a replacement and not following through, making me wait an hour before chaging their minds about bringing a replacement, and for poorly maintaining their equipment. I'll go to a budget car rental company next time and get the same service. read more

I travel to Puerto Rico frequently to visit family. I always come to this car rental and it's always a hit or miss. Today I walked in to a line throughout the door. Which is common for this car rental. I always wonder why they never have enough employees. There is always just two people for a line of at least 25 waiting. The only way I'd consider coming back is because of one employee who moves the lines quickly and has great customer service. He is bald with big glasses- nicest guy ever who deserves a raise based on how he just handles pressure. The lot workers were also great. Avis/ Budget- you need to do better. One or two people is not enough for the volume of cars you rent out. read more

Got to the San Juan Avis around 3:10 and didn't get to the front desk at 5:18. Process was smooth but you still need to wait for your vehicle at the pick up area. It is already 6:50 at this point and our checkin at the hotel was hours ago. Lady at the front desk said they are washing our car and you just need to wait for them to bring it up. I don't think the car was even returned yet when she said they are washing and cleaning it up. I knew I should've canceled the rental from Avis and went through with my trusted Enterprise. read more

Arrived at Luis Munoz Marin (San Juan) International Airport. The paperwork process was fast and straight to the point. However, after making your way out of the airport and across the street to the car rental location we waited, so far, about 20 minutes. There was only one family in front of us and at least three employees working, not sure what they're doing but it doesn't seem like they're working. I'm literally at the AVIS car rental as I write this review. So far, rental service isn't worth the price I paid. I paid over $350 to wait and not be attended properly. I'll update my review once we drive and return our rental vehicle. read more

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Left an item in the trunk and filed a claim through Avis corporate. They do have have any dealings with this location so they instructed me to do. And I did many many times. No one ever answers the phone for lost and found. Can't get anyone on the phone to try and retrieve my lost items. read more

Pathetic. One guy working. 20 people in line. For a prepaid car rental - one should not have to wait hours . Thanks Avis for ruining our vacation. You suck read more

Waited for our rental for over 2 hours. People behind us got their cars and when I enquired they made an excuse like traffic jam around airport and another time they were short drivers. Still did not explain how others got their vehicle and we did not. read more

Bad service, one employee big line, 20 minutes each customer, 10 customers in line. This my last time with Avis read more

The worst - that's all I'm gonna say. The worst.... We waiting 1.5 hrs in line with the line building up fast and all but one rep went on their lunch break at the same time. Clearly a very poorly managed branch.... No we're waiting for them to "pull up our car" - we've traveling and rented cars in several countries ! And we've never encountered service this bad!!! AVIS CORPORATE - your service here SUCKS!!!!!!!!!!! If there was a ZERO STAR - or NEGATIVE STARS - I would chose it! read more

Scam! Scam! Scam! They force you into extras and decline to apply any coupons and/or cooperate discounts. They are ALL on commission and scam the customers who are ready to start their vacation. DO NOT USE THIS COMPANY!! read more

I got there at 1.00pm was out at 1.15 great service all other rental there were charging to much this was the best in prices i always rent with avis they helped me alot the font desk guy helped me alot read more

LONG WAITS! Be prepared, if you want to save money but want to spend your first day in Puerto Rico in line. We arrived at Avis at 9:05am received the car at 11:05am. The staff informed us they are cleaning the car for 2 hours (was only told when we went up to a staff member. After two hours they informed us the registration for the car was missing. We finally received the car & thankfully was offered a discount for the long wait & my constantly asking them if the car is ready. read more

Avis - Long line & long wait for the car - Car Rental Near Me - Carolina, Puerto Rico

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Terrible experience with Avis San Juan. Front desk personnel was unprofessional and rude . He was unknowledgeable and unwilling to make a simple reservation flow smoothly. Customer service there is subpar- even when a manager was called up to the front desk for further assistance and rectification all he did was back his associate up and supported bad behavior and unprofessionalsim. I wouldnt use them in the future and suggest the various other options there at the San Juan location (such as hertz and Thrifty). read more

1 hour plus to go through checkout and then another 2 plus hours waiting on them to bring cars out. The worst rental experience I have ever experienced. Not worth the price I would have gladly paid double somewhere else if I knew it was like this . 3 plus hours to get a rental read more

I was dreading this whole process because I have read many of the negative reviews of this place. For starters, I booked a full size sedan, only to be told that they no longer have any full size sedans but they can put me in an economy car for a big discount. I was given the option, since I was driving across the island, to go to their other larger location to swap out for the vehicle I wanted. I wasn't too upset about this since I was given a roomy economy car but it didn't end here. The biggest issue is the lack of maintenance to this car, it had 1 tire with a slow leak and another tire that was completely bald. Completely unacceptable for a car to be given to someone in this state. To top it off I found a cockroach one evening in the car which I managed to kill. read more

Honestly, we walked up to the desk. The agent said go to spot E9 and your keys are in the car. I almost cried for joy!! Took 30 seconds. Car worked great. Drop off was super easy. read more

Ruined our vacation. Spent the whole afternoon waiting for a car we had already reserved.

Just arrived to Puerto Rico waiting on line to get a rental car that I made reservations since January completed reservation online to make process easier unfortunately still waiting on line for 1 hour still maybe have another hour wait to go.. Very very disappointed. Never Again. Some People left line and went to another car rental. Disguised. SHAME ON YOU AVIS. I would give a zero if I had that option. read more

The wooooooooorst. Seriously. Don't rent here. I seriously don't get it. 2/3hour wait.

You can go up to the counter and not find any reservation they actually give you a car away to other people customer service it's not good

2-3 hour wait. Understaffed. Worst car rental experience ever and that's not saying much.

We called the day before to confirm that the rental car would be ready when we arrived. Once we landed there was no car available and the agents said they were closed for the day! It was 3:00pm! I would never use Avis again. read more

I waited 3 hours just to get to the counter of this Avis. Then once I got my rental contract they told me my car was in Lane 5, just to get to the garage and there were no cars. I waited another 2 hours because the rude manager Luis says no cars were available.why would you make 300 reservations paid in advance and have only 100 cars? I called Corporate they told me to fill out an on,one complaint form, that was a week ago and still no response. As a diabetic this became a major issue for me and my now hot insulin because my ice pack melted since 5am that morning. Next steps I will now escalate this legally. read more

Avis - The line of 30 people hot and just as bothered. - Car Rental Near Me - Carolina, Puerto Rico

they don't answer the phone 3 days calling. I've called other places and they pick up other people calls. I'm tired of calling.

The WORST rental car place ever. They have caused me so much stress on my first day. Gave me a car with tires with no thread/ no grip, nail in time and horrible wind shield wipers. I have made of 20 phone calls and no one answers the phone. The reservation line told me they can't book another car bc in system says sold out. PR hotline told me there's always cars available they will have when u go. Asked to speak to a manager, he said they don't have that option. Wtf ?? This is the biggest bullshit has me so stressed out and pissed off they people blow off issues like no big deal. read more

Waited about 4 hours in line and when I finally got out I had to wait to get the car for a long time. Only 1 person working and took 15 minutes per customer.PLEASE DO NOT GO HERE!! Look at other reviews for more proof. read more

I just picked up my car, was told I needed to bring a gas receipt with me as proof of refill, thought weird but okay whatever, then when I get the car to think the Fuel gauge looks less than full, but not sure so I stop at the gas station within 10 minutes from leaving the airport and fill over 8 liters(over 2 gallons) into the tank... if they are going to require renters to provide proof of refill then they should at least provide a full tank upon rental. read more

Avis - Receipt of gas payment right after receiving my car - Car Rental Near Me - Carolina, Puerto Rico

Terrible experience-- one star would be far too generous and this is not the first time I made the mistake of renting from Avis/Budget at SJU They always have the longest line and they usually don't have a car ready for you and don't really tell u that until u get to the lot and start your second wair read more

how can you rate something half a star. anyway so i have to hit the 85 characters limit sooo

The worst Avis location I have ever rented from, and I've rented from quite a few. Not only did they completely mess up my rental and didn't give me the Jeep Wrangler that was ordered, but did not remedy it in any way. It actually reminded me of a Seinfeld episode, they "know how to take a reservation, just don't know how to HOLD a reservation." They lied to my face saying there is no convertibles available when I walked out and saw convertible mustangs and camaros with a rent me sign on top of them. The manager I spoke to was completely incapable and didn't remedy the situation. The other employee was flat out rude. I am reporting them to Avis corporate. The car I ended up getting in the end was a really old model Ford Explorer. Not the way I wanted to start my vacation... read more

Horrible service and not enough agents. Avis Preferred was practically nonexistent. No attendants!!! Not to mention they are outrageously priced. This will be the last time I ever use Avis. Hertz all the way. read more

We had a fantastic experience renting with Avis, from receiving a new car waiting in the lot when we arrived to the check in process being a breeze upon our return. Thanks, Avis, for such a great service! read more

Just adding to the terrible reviews on Yelp and trip advisor. Terrible customer service, under staffed, no sense of urgency. They will not talk to you before your time. I was there at 10:15 for a 10:30 rental and had to wait the 15 minutes before I could check in, and then waited another hour to get the car. Also heads up that Budget and Alamo are run by the same people. read more

On June 21st, 2021, Monday, the line for Avis was the longest! The other counters were empty. It was a 4 hour wait! The counter had only 2 workers for a line of over 50 customers . read more

Amazing that I have the same comment as those listed below as obviously no action has been done. Waited an hour in line with two employees at 5 pm then my 80 yo mother waiting 2 hours at this time and counting. It's 9 pm she started at 7 pm and there is one employee. All the others do not have cars so Avis is monopolizing and providing horrific service. Don't go! read more