This business has terrible customer service. Beware. If you need to cancel for a medical reason, the owner is NOT flexible about offering vouchers or rescheduling. Purchased my ticket $99 in Sept. for the West Palm beach thrifting bus tour on Jan. 17. I also work full time and am off on Fridays, so it worked out perfectly. I am new to the area, have upcycled for years, and was looking forward to meeting new people. However, on the 16th, I had a stomach virus. Even went to the doctor because I thought it might be more serious since I had a headache for a while and thought it might be the flu or worse.
I sent an email to the owner on Jan 16 and asked for a voucher. I didn't expect a refund but there appears to be many different opportunities to thrift in other cities too, and I thought I could reschedule in the future. The owner Virgina asked me why I didn't contact her when I was in the doctor's office rather than wait until early evening to ask for a voucher. She added that I could give it to someone. I am new to the area and have no one to give the ticket too. My response was that while in the doctor's office, my focus was not on accessing the ticket or her contact information and waited to see how I felt. Actually, I was concerned about passing a virus to someone too. Her questions were in appropriate and invasive about why I didn't contact her earlier. Overall, terrible customer service experience, especially considering the reason for not going was no fault of my own. After exchanging several terse emails with the owner, I stopped responding. Very disappointed. read more