I have received nothing but superb service and communication from Ross and his team. I was in need of a new filter and circuit board but all other companies I checked with were either way to expensive or were 3-4 months out. Ross delivered and had both parts installed in less than a week. This past week I had an issue that reduced the vacuum and flow into my pump and filter. Once again Ross was there the very next day, located the issue and had it repaired that morning. I have nothing but great respect and loyalty to a company that goes up and above to take care of their customer. Ross's group does just that. He has gained a new customer for as long as I have a pool. Thanks Ross! read more

Plain and simple if you want a quality, honest and a hard working company that actually cares how your pool looks then look no further. Ross communicates well and has always met my needs when they occur. Hire this company for all your pool and spa needs and you will be very satisfied read more

I never like to leave a review without a little history. Everyone seems to do a good job in the beginning, but then sometimes it gets shabby. We are new in San Clemente and went with the first pool guy that contacted us, because we did not know anyone. MISTAKE! Then, found Ross Wilbur with 3G. FANTASTIC! Not only does he do a great job of keeping our spa clean, his communication with his client is what separates him from ALL other service people I have ever had. His use of email to remind you of services that need to be done, and also when he will be on vacation is amazing! He even lets you know if one of his other people will be cleaning my place that particular week! I will tell you, if you need a pool or spa service, please give Ross a call. Not only is he a pure gentleman and a delight to be around, he tells you directly what his services entail, and then DOES IT for a fair price! Now I just need to find a gardener as good!! I don't know where the negative responses come from when dealing with Ross. There is not a rude bone in his body...but that is why you have choices I guess! Ross has earned our business and will keep it as long as he keeps up his great communication and service he has given this past year! Thank you Ross! Bill Milne read more

Had to have some pool work done and reached out to my "go to pool team" - 3 Generations Pool Service. Just like all of my past experiences with them, they showed up on time, got the the work done right the first time, cleaned everything up when they were done and did the work at a reasonable price. I'm ready the the Memorial Day pool season thanks to 3 Gen Pool Service! read more

My pool was constantly green. Everytime my old pool company would give me the run around and tell me all these extra things that cost money that we had to do. Ross and Three Generations came in and turned my disgusting green pool into a blue masterpiece is less then a week. I have now had their service for 3 years. My pool has never looked better in the 23 years I have lived at my house read more

I finally found a pool service that does not nickle and dime me for every little extra thing they do and shows up every week! Very straight forward flat fee for monthly service, show up each week, do great work and act respectful. Can not say enough other then hire this company for your pool and spa needs. read more

Over the past 20 years I have used many pool services here in San Clemente, but none compare to Ross, the owner of Three Generations Pools. Ross has consistently given me great service and my pool has always look sparkling clean over the past year. This is the best service I've gotten in all these years. He has always known what to do if any of my equipment has needed servicing too. Ross is always available to take my calls and text messages as well, which is very important to me especially during holidays when I have company. Ross is caring, respectful,honest and dependable and that's what you want with someone who is going to be on your property every week. I highly recommend Ross and Three Generation Pools. read more

To the 3rd generation pool service, I had posted a review about the company I am now retracting my statement that I had posted. we have cleared our differences on the service that they giving us now this matter has been closed.I find that the owner took the time to listen and to settle our problems like two gentleman. If any one would ask me for a referral I would recommend 3rd generation pool service. read more

This is an update to an earlier review that I removed. Three Generations tried to ameliorate the situation and offered to refund my $65 diagnostic fee. I declined because they did perform the diagnosis as agreed. I can't say that their pricing is out-of-line, because I never asked for any other bids. All I can say is that Amazon, You Tube, and I performed the repair with an OEM part for less than half of the Three Generations quote. I'll give them the extra star for the effort. read more

I shopped around for quotes on repairs to our spa and found Ross Wilbur of Three Generations Pool Service to be the best. Ross is professional, skilled, honest and extremely knowledgeable. He found the problem, gave a reasonable quote and finished the job quickly and neatly. I wholeheartedly recommend him and will definitely use him again if the occasion arises. read more

If you're sick and tired of going through pool company after pool company, then look no further. Three Generations is dependable, fair and honest. If you have a pool or spa, give them a call! read more

Conscientious, professional and accommodating. They have been an asset in all maintenance and management of the pool filtration, heating and solar systems. We highly recommend Ross and 3G for all pool, spa maintenance and installations. read more

We are very happy with Russ. Our pool stays crystal clear without alge buildup. He's always on schedule. We highly recommend his service. Randy & Dawn San Juan Capistrano read more

Had to have our colored pool light replaced, the rats had made a nest in the almost new heater and chewed thru most of the wiring, including the salt cell wiring, and the filter needed cleaning. Our regular pool repair people way out bid the light, couldn't get to the heater repair and filter clean for weeks...OK time to get someone new. 3 Generation Pool came to the rescue almost immediately. Ross bid the job on the phone!!! Aaron did the repairs, fixed the heater and replaced the colored light within 2 days of my contacting them. AAron is a complete master!! More than fairly priced. Also, Aaron came back and put rat proof screen on the heater so no more rats!!! And, the filter is clean. This company is the BOMB!! They are now on my speed dial and permanent list!!! read more

I have been using 3 Generations Pool for over a year. I have to say this is the first time in the 25 years that I have owned my pool that it sparkles when I look at it. It has never been cleaner or so clear. Ross answers my text messages within minutes and always handles any problem or concern that I have immediately. I highly recommend this pool company. read more

Ross really cares about exceeding his clients' expectations. His service is reasonable, he is responsive to all questions, and prices are outstanding. He has really made it easy for my family to enjoy the pool and not worry about the maintenance. Highly recommend him. read more

Professional in every way...have been using the Wilber team for over 30 years im multiple environments...now Ross is personally taking care of me and just couldn't be more impressed! read more

Very unprofessional. ross made me wait all day for an appointment that never happened. He said he was on the way and then never showed up. On top of that he was extremely rude when I asked what happened. He is also lying on his reply to this. There was no respect for me because my landlord pays him. Well he's fired for disrespecting the renter. read more

We have been using Three Generations Pool Service for several months to service our spa. We have been through a couple different companies and my husband wasn't happy with the service we got from either of them. He is so happy with 3G. They are great with our weekly service as well as repair issues we have had. Easy to communicate with, reliable, and professional! read more

It is with my enthusiasm to recommend Ross and his service. Ross has been servicing our spa for the past five years. We are very satisfied with his work. He goes above and beyond with his service to help whenever the situation is required. read more

Awesome pool service! Best pool service experience we have had in 20 years! Highly recommend they are always on time & fast getting back to you . Very professional & reliable. read more

I manage several properties in South Orange County and 3G is the ONLY company I will ever use. I never have to worry about my pools and spas, Ross does an excellent job of taking care of them, letting me know immediately if they need any additional service or repair. His service is outstanding, he truly makes my job easy. I know my properties are in good hands at all times with 3G. They are courteous, very professional, and show up when they are suppose to show up. Top notch business in my book!!! read more

Don't use this service! You pay for them to check the chemicals, vacuum the pool and brush the tile. Their service people would come out, use the skimmer to pick debris from the bottom of the pool and leave or they wouldn't come out at all. I complained several times and never saw a difference. When I finally switched services, there was a 4 inch ring on my tile (still there but dissipating now that the new service is actually keep the chemicals where they need to be and brushing the tile each week!). There was an immediate improvement in the appearance once I fired this company! If you are using them watch them closely to make sure you are getting the service you are paying for! If you are looking for a service look elsewhere! read more

I am very impressed with this hot tub service. The spa is sparkling as it should have been and the weekly service is consistent. Good job 3G!!! read more

We have used three generations for our pool service for several months now after going through the revolving door of poor pool service providers. They are always there when they say they are going to be there, their bid for new pool equipment was very competitive, and it is always the same person servicing (oftentimes other providers would send someone else out). He is also really nice to my young kids and dog. He is readily available via text, email, and phone. Support a small local company that has been in service for three generations... read more

Ross took care of our pool for almost two years after we moved to Florida. When we returned we found the water crystal clear and everything very well maintained. I would recommend Ross to anyone without reservation. read more

We've been using 3 Generations for about a year and are totally satisfied. The spa has never looked better and the employees are wonderful to work with. They have not missed a day since we started (rain:)) or shine. We very highly recommend them. read more

Our spa has never looked better. They clean, maintain the chemicals, and change the filter. They do a fabulous job!

Ross is the most reliable and honest pool person I have ever dealt with. He is always upfront, on time, and I would highly recommend him and his crew to anyone who is looking for pool service. read more

I would recommend this company for all your pool/spa maintenance and repair needs. They are knowledgeable, respectful and most importantly professional. It is difficult to find good service anymore and this company has it! read more

After our original pool service was bought by another company, service and communication became very poor. I decided it was time to seek out a new pool service company. I met with and received bids from 4 companies in San Clemente. I checked references for all of them and then decided on Three Generations Pool Service. The references I spoke with were correct! Now, I'm a reference. Our pool and spa have never looked better! Ross is reliable, easy to get a hold of and very pleasant to work with. He spends more time on our pool each week than the other company did in a month. It is a pleasure doing business with Ross! I highly recommend this company! read more

These guys show up when they say they will, They do there job in a professional manner, They are knowledgeable and are reasonably priced,They are the real deal. Very hard to find this in this day and age. read more

"Our family has been using Three Generations for our pool service for over 5 years. Before this time we had gone through multiple pool maintenance companies before we found this company. I would completely recommend this company for your pool/spa maintenance and repair needs. They service the Orange County area." read more

I hired Three Generations about 3 months ago to do estimate on a water pipe repair and without a quote or approval from me, they fixed the pipe without notifying me. When I confronted them about it, they said they would not charge me for the repair if I hired them to service my pool. Since I was already looking for a pool serviceman, I decided to give them a try. They were hired to come maintain the pool weekly and the first two weeks were fine, but then they started missing weeks on a regular basis and the pool was dirty all the time. I would call them to come deal with it, and only then would they come clean it. Finally, since I live in a gated community I checked my records and found that this month the pool man only came once and reported it to Ross, his boss and Ross came himself to clean and fix our pool lights. After he left the water in our spa got drained to only about 1/4 of the usual water level and when I called him about it, Ross told me it was not his fault and it was because of our bad equipment leaking. However this had never happened to my pool before and only occurred after he came. He then told me he was too far away to come back and to fill it up with a hose myself (with a bad attitude). As a result my husband googled the problem and fixed it himself by simply switching a switch and the water came back. Our experience with Three Generations is that they are unreliable, untrustworthy and unprofessional. read more