This vet is very professional and honest, especially in emergency situations…read more I took one of my dogs to a different emergency vet at first (called ahead) then when we arrived 30 minutes later, they were at capacity and turned us away. I frantically tried figuring out another place to go which is difficult to do on a Sunday because the majority of veterinary centers are closed. After scrolling on my phone for what seemed like forever I found River Run Animal hospital which is a primary vet with a urgent care unit. I gave them a call and explained the situation. I was lucky enough that they did make an appointment and we got the last urgent care appointment for the day, which is great because it was about a 40 minute drive. We had a little bit of time before heading that way for our appointment so we headed home. We were home for less than an hour when Maggie's vomiting started to contain some blood. I cleaned it and her up as best as I could so my other dog wouldn't get in it and left to head to this appointment. We arrived 35 minutes early for our appointment. By the time we got there her body temperature was dropping, she was turning purple, and very lethargic. Water was always available to her all day but when she drank some she couldn't keep it down and she ultimately stopped trying. They took her to the back immediately and did a chest X-ray since I informed them she has a heart condition and kidney condition. They place her in a kennel that constantly blew oxygen in to help her breathe. They informed me that from the X-ray her heart is no longer heart shaped but circle shaped and there is a tons of fluid surrounding it. The veterinarian came right out and stated (without me asking) she is in pain and suffering right now, it is probably the time to consider to let her go. This straight forwardness is something my husband and I appreciate although it broke our hearts to hear those words in reference to our 6 year old baby girl. The veterinarian also said that another option would be to transfer her somewhere where she will be in an oxygen ventilated kennel for the night to be seen by a cardiologist the next day, however, the veterinarian also stated the clinically the odds of her making it through the night were extremely low. After some tears and calling my husband to come to the vet, we decided that as much as we want to keep her with us it was better for her to say goodbye. They brought her to us wrapped up in a fuzzy blanket like she loves and we spent 15 minutes with her telling her how much we love her and how sorry we are before they gave her the injection. They allowed us to make the decision whether we stayed with her during the injection or not. We stayed and witnessed her last breath. The veterinarian was very informative of what to expect before and during the injection process. They allowed and encouraged us to grieve where we found fit best for us and as long as we needed even after she was clinically gone. We decided to have her cremated and chose a beautiful urn with a picture frame. Not that the price mattered for us, the cost for the cremation and urn wasn't too bad. Thank you Dr. Adwell and team for your professionalism, and loving caring heart. I only wish you had been able to get to know Maggie before this.

I have been taking my dogs here for the past (4) years with good and bad experience depending on…read morewho you get for care. I recently took my dog in for shots and a checkup and had extremely bad service from one of the doctors. She spent the entire time complaining. Complete waste of my time. I will be looking for a new vet!

We have three large breed dogs that are our fur babies. We've lived in multiple states and every…read moretime we move we always try to find the best vets for our dogs. We've found some really great ones and some also not so great. I will have to say that I am incredibly pleased with the care and affection that the SVH team provides our family. The front staff are always pleasant to speak with in person and via phone. They always return my calls or try to answer any questions I may have. They can get busy at times but make the effort to fit you where possible/and as needed. The doctors that I've met so far are great in the sense that they don't try to upsell you on products/services or make you feel like a bad owner if you decide not to utilize their recommendations. One of our dogs has severe allergies and we've had him tested and found out the results, we've had other vets try to guilt us into trying to push their testing services or preferred drugs which typical wouldn't work because our dog has two types of allergies that can't be eliminated due to the other dogs in the house transferring their allergens to him. SVH never tried to force us into their testing services or make us feel bad in anyway. They always try to provide solutions as an option if we wanted addition insight on things. They are reasonably priced (compared to what we've paid at other vets). They have a beautiful new facility that is very spacious, especially when we bring our three large dogs at one time which is great. Their staff and technicians always go above and beyond to love on our pups. Overall, this is a great group of people. It makes me happy to find a place of business that does what it's supposed to do and treat people with courtesy. I wished I snapped a photo but the little details they do are above and beyond, like having a cute little sign welcoming Lucky and Harley to their appointment. Small things there just make me happy.

Dr. Martin is the best vet I have ever been to! She is extremely thorough and is amazing with my…read morelab Harli's skin issues, 10/10!!

My pets and I love the staff at Winterfield and have been going here since they first opened. I…read morefind their prices to be reasonable compared to other clinics and I always get a full explanation before and after any service.

Once a Reliable Clinic--Now Deeply Disappointing…read more I've been taking my pets to Winterfield for well over a decade--likely since around 2008, when I first adopted my dog. For many years, I was satisfied with the care they provided. But recently, the level of service and professionalism has sharply declined. I'm left wondering what changed. Over the years, I've trusted them with a wide variety of animals--dogs, cats, sugar gliders, ferrets. I even once asked if they could see my Serama chickens, only to be laughed at over the phone. I'm not sure who they think is eating Seramas, but many people keep chickens as pets. For a veterinary clinic, that response was surprisingly dismissive. I expected more understanding and respect from professionals in animal care. I overlooked several concerning incidents in the past, but the growing pattern of questionable practices has become hard to ignore. A few examples: I was charged nearly $300 for a single antibiotic shot--without any prior disclosure. A simple heads-up would've been appreciated. I received a $20 bill for trimming a cat's rear fur--something that took five seconds and seemed more like a gesture of kindness than a billable service. A sugar glider died following a hernia repair. Basic supplies like needles, tubing, and saline were marked up 10-20 times their cost. I've repeatedly been upsold on tests that provided no real value to my pets' health. In my experience, unless a treatment involves something direct and tangible --like antibiotics or fluids--it rarely seems to make much of a difference. Once your pet is placed on a medication regimen, it feels like you're trapped in a cycle of ongoing costs, with little flexibility or empathy. I even took in a 19-year-old stray cat I found dying in the street--an act that came with significant financial responsibility. When I had to delay a follow-up due to a temporary lack of funds as I told them, I was charged a $20 no-show fee. It wasn't the cost that bothered me, but the lack of grace--especially after years of loyalty and thousands of dollars spent. I had also referred my father, who spent around $1,000, and I paid another $3,000 toward that same rescued cat--every cent paid in full. What stung most was the cold, scripted response. "Heather" speaks of "supporting you and your pet," over and over yet they refuse to release medical records until a measly $20 fee was paid, or tide your meds over for a few weeks. No exception. No empathy. No sense of loyalty. You'd think a long-time client in good standing might be offered a little understanding--maybe even a courtesy bag of fluids to tide the cat over, or a simple "don't worry about the fee this time." Instead, it was rigid policy over people, and cash over compassion. Winterfield may still be acceptable for routine visits. But if you're looking for transparency, understanding, or basic respect for your loyalty, I'd recommend going elsewhere. To them, your pet is a profit center. And when the money slows down, their compassion disappears, regardless of how long you've been with them.

I learned of this place from my bosses as they take their pets here. It's about 30 minutes from the…read moreRichmond area, so it's a ways out but it's definitely worth it. The owners are husband and wife. You can tell the husband/doctor loves animals in his personality and the way he takes care of your pets. He told us what we shots we needed to get our dog based on our lifestyle and not every shot so they can "get money". I'm really grateful for that. I've also heard of vets charging a "visit fee" in addition to the care/shots, but they don't do that here. All in all, I highly recommend this place as they've really surprised me with how cheap their services are for good quality service. Our puppy's shots are $40 for multiple shots in one!

Brought my 16 yr old rescue dog Chip to see Dr. Jennifer Holman. I knew this was going to be our…read morelast visit . He was hurting and miserable. She was so kind and gentle as I held him through his journey. I was given privacy to say goodbye . I am very grateful for Dr. Jennifer . I will never own another pet but I highly recommend this loving office . Pat Smythe

I needed to come by here and leave some words for Dr. Zuccaro. He is an excellent vet. He helped…read moreme when my dog was at the end of his life. Dr. Z was full of information (which I appreciate) and also validated my own observations and actively listened to my own thoughts and concerns. He never pressured me to spend money on tests that were not necessary even when I was the one to suggest them. Yes, his front staff leaves a little to be desired but honestly this vet is so great that I'm willing to deal with that to get to him. Plus they're really not that bad. I did have an issue with one of his other vet interns and brought my concerns to him and he validated my experience with her. And I think she's not there any more as I don't see her name on his web site now. In any event I will absolutely be taking my next dog to Dr. Zuccaro and while I think everyone should go there I kind of hope you don't because there's only one of him and hundreds of us.

I can't say enough about Dr Z and his team. He was my dog's vet from the minute we brought her…read morehome as a pup until we had to put her to rest at 13 years old. He was always incredibly patient with both her and me. Explained everything in detail, extremely knowledgeable and always very pleasant. Absolutely love Dr Z!

I can swear up and down that any Vet you find at either the Rutland/Mechanicsville locations are…read moreprofessional, patient, and will give you the knowledge you need if you just ask and show concern for your pet. Dr. Kilgore took in my 3 year old German Shepherd and was able to reset my dog's dislocated right hip from a car accident a few days ago and we took him to a vet ER immediately. It was apparent they was less apt to listen to my requests for checking his hearing and accommodating his need for another person when they kept him overnight for monitoring after resetting his leg, so I was almost not surprised when his hip failed to reset. Dr. Kilgore, though, you can definitely trust, he listened to me, my concerns and allowed more of an outpatient appointment instead of keeping him overnight AND went above and beyond for us! He wanted to see old x-rays of my dog and compare how his hips were then v. now, talked through all options to me, offered to have my dog's recent x-rays sent to other dog ortho specialists better versed in one of his surgical options. I was even called to receive an update from him personally, discussing how it went and what time (same day) I could pick him up. He was able to successfully reset my dog's leg, placed it in a sling, gave me an extra roll of wrap, should I need to do it myself, and told me what to watch out for/how to alleviate some paw swelling should I find it. The vet techs here were also incredibly patient, optimistic, and great listeners to the both of us, even though I'm sure I was a bit of a rambling mess worried about his leg. My dogs are not just pets to me, they're a part of my family, and I have learned time and time again that I can trust the people who work here.

I had made an appointment to have an ultrasound done on my older goldendoodle to determine what was…read morecausing her symptoms she was having. I chose this center because it was easier to get to from Williamsburg versus the one in Richmond and Midlothian. 1st complaint in my opinion was I had to insist on meeting the Doctor wish I will refer to as Dr A who was performing the basic examination and ultrasound. I was told by the tech it wasn't their policy for the vet to come into an exam room and talk to an owner upfront. I found this very unprofessional not to introduce yourself and to personally explain the procedure and exam she was going to do & not to rely on just the info provided by the technicians. Ultrasound came back with two large masses meaning cancer and at her age there wasn't anything one could do for her so I decided at that moment to have her euthanized. This is where my 2nd complaint starts. Putting a beloved pet to sleep is one of the most difficult experiences a pet owner can face. I expected a level of compassion and empathy which unfortunately in my opinion again was lacking. It appeared there was little effort made to acknowledge the emotional difficulty family members were going through. I understand veterinarians handle these situations regularly, but for pet owners, this is often a devastating and deeply personal experience. A few kind words, patience and genuine compassion can make a significant difference, something as simple as I'm sorry you have to go through this. Unfortunately, that was not my experience here. After I decided on euthanasia they took my dog to the back room to insert a port into her leg to provide the drugs to euthanize her. They took so long in doing this making it even more painful & agonizing for us waiting in the exam room, it must have been a good 20 + minutes to insert this port. I've had many dogs in my lifetime and when they had to be euthanized it only took like 5-10 minutes. The only one who said sorry I was going through this was Ashley the receptionist who was extremely kind.

My dog loves going to the vet and he gets such special attention from everyone. Dr Cline is…read morewonderful and he loves her!

I Really Loved The Attention My Sphinx Cat Received!!! they took their time and explained…read moreeverything I needed to know. I highly recommend bringing your pet here.

I looked online for a "come to my home" vet service because I am older, 77 and have trouble…read morecarrying my 2 cats to the vet. I was extremely happy with the three gals who came. They were very efficient and made my cat feel comfortable. They answered all my questions and checked back by email to ensure my satisfaction. I would definitely recommend Capital Home Veterinary Care for your pets/fur children.

Well, I was pleased with the care my cat was given when they came for the visit, the after care was…read moreless than I expected. I was told they would call me the next day with the test results. When I called at the end of that day because I had not heard back. I was told the results had come back, but the vet may not have seen them and they would get back with me the next day. The next morning, I received an email for a prescription cat food before the email with the test results, which were not good and my cat had deteriorated immensely since their visit. I called and left a message for the vet to call me. She did not call until the next morning, at which time I informed her we had to put our cat down. (We were fortunate enough to find an at home vet who was able to come out the same afternoon). I was so disappointed with the lack of response from the Vet on an animal who was obviously very sick. The only follow up since that time has been 2 emails reminding me my prescription was still ready to order. I have asked them twice now to take me off the mailing list. Hopefully , we will not receive other reminders for this prescription.