I have lived at this property for over a year, and unfortunately, my experience has become…read moreincreasingly uncomfortable.
My biggest concern is an employee named Eric. His interactions with me have repeatedly felt rude, aggressive, and intimidating. On one occasion, he was walking directly through the lot I rent, in front of my RV. Because I have cameras around my RV for the safety of my dog and myself, I simply asked if everything was okay. His response was unnecessarily rude and aggressive. Since then, whenever I see him, I feel uncomfortable and, honestly, afraid.
I understand that I rent the lot and that the property belongs to the company. However, I believe residents deserve to be treated with basic respect and courtesy in the place they call home.
Recently, I went to the office to ask questions about my rent while Eric was on the phone. I understand he was busy, but he spoke to me very loudly and said, "Excuse me, I'm on the phone." I felt completely dismissed. There is a professional way to communicate with a tenant, even when you are busy.
I want to acknowledge that I met Jerek from management, and he was extremely kind. He shook my hand, gave me his information, and made me feel welcomed and like he was genuinely there to help. I honestly wish I had reached out to him about my concerns that day.
I also want to recognize the employees who have treated residents with kindness. Jonathan was always helpful, and the employee who took over his position has been wonderful--kind, patient, and respectful. I truly appreciate her.
The reason I waited so long to leave a review is because I wanted to give the property and management an opportunity to improve. I like to see the good in people, and I hoped to see positive changes. Unfortunately, I have not seen the changes I hoped for.
I am honestly concerned that speaking openly about my experience could make management want me to leave the property. However, I believe residents and future residents deserve to know what my experience has been, particularly regarding my interactions with Eric.
I hope management takes these concerns seriously and works toward creating an environment where every resident feels respected, welcomed, and safe.