Refinancing my co-op was not something I was expecting to do this year, but COVID-19 has turned everything upside down - so I went from making recreational travel plans to doing some hardcore adulting. Mortgage rates dropped significantly due to the pandemic - so when my broker reached out to me to see if I was interested in refinancing, I figured it was worth at least taking a look to see if it was worth it. Like my original mortgage, I went with Austin Stellato at Thoroughbred Mortgage. Austin was great - he was always available to answer my questions, was prompt to answer emails, and was great at keeping the entire process moving along. Refinancing during COVID-19 presented extra challenges - most people involved were working from home which made some processes a little tougher (especially in cases where my wet ink signature was required). Also, there were extra verification steps due to the uncertainty of the pandemic. Despite these challenges and the new way of working that we are all getting used to, the process was very smooth - and in the end I got a better rate. I would have no qualms recommending Austin and his team for a first-time mortgage or a refinance - they were nothing but professional throughout the entire process. read more

Buyer beware! This mortgage company was referred to me by my agent from Hoilihan Lawrence, I assume because Houlihan Lawrence is their parent company. The broker was very unprofessional and at times rude but I stuck with them because I saw in a hurry. My mortgage has been transferred twice since closing and I have received a notice of outstanding taxes. I have had to contact each mortgage company individually because they are not responsible for what was done before them. I recommend you stick with a local bank. read more

Jeanna Petrillo is a genius! She calculated everything with precision and thoughtfulness within a very short time. This is one of my best experiences in 40 years of working with mortgage bankers. I highly recommend Jeanna. She understands her clients and is very honest in her work and her dealings. Also she just the most respectful and polite person to work with. This is a bonus to the brilliant mind! read more

Jeanna Petrillo is an absolute saint! There's no one who cares more about your home financing needs than this Loan Officer. She's diligent, caring, informed, and her rate was super competitive. The entire Thoroughbred team was committed to making this process as clean as possible. Thank you all!!!! read more

Jeanna Petrillo, is the absolute best. She Helped me step by step with the whole Mortgage Process. She goes above and beyond to make sure this Processes. is as smooth as it possibly could be. I would recommend her to any of my friends. read more

Mortgage Banker Jeanna Petrillo of Thoroughbred Mortgage was a tremendous help to me in buying a house. She made a titanic effort to make sure that things went well. Capable, cheerful, knowledgeable, caring, diligent, responsive, smart, and honest -- Jeanna delivers success. I was lucky to find her and now own a beautiful house due to her impressive efforts. Buying a home is not an easy process, and Jeanna's dedication was vital to making all come out right in the end. Dan read more

I loved working with Austin. He was very responsive and as a first-time home buyer, he was always helpful in explaining my responsibilities and how the process would play out. read more

Austin was wonderful to work with on our refinancing. He was knowledgeable, responded quickly and guided us through each step of the process. We truly appreciate his work ethic and commitment to his clients. I would highly recommend! read more

We wanted to buy our first home and did not know where to start. We applied to 3 other banks and each had their own problems or were giving us a hard time for the loan amount. We did not know which one is the right one and were so confused about the rates and how to application works. The offices and loan officers we worked with were available Mon-Fri business days! We were looking at homes one day when the agents we were working with from Houlihan Lawrence referred us to Jeanna Petrillo to help us out with a new application. I can only tell you that God sent her for us! She is beautiful inside out and one of the best souls you can find in this world! She helped us and stuck with us through ice and fire! She was available and working SEVEN DAYS A WEEK! She answered my calls at 10-11 PM at night, answered my questions and txts within minutes, and did everything in her power to have us go through the process smoothly! She is the person you need when applying for mortgage, which can easily become complicated and stressful! She goes above and beyond everyone's expectations and despite her hard job and stressful job she talks so calmly and patiently that you will automatically let go of your stress! and she only wants to see the smile on her clients face Jeanna made sure we got the best rate possible and that we had everything ready for the big day! The team we had was the best we could ask for and I couldn't be happier with the experience! THANK YOU! read more

Closing on my first-and-forever home was one of the more daunting tasks I have taken on in life. I can't imagine a better guide to navigate through the process than Jeanna Petrillo was. She took on my unusual case and made sure that I got the best possible mortgage to suit my specific needs, and still meet the underwriters' stringent requirements. Her responsiveness, patience and unwavering professionalism are remarkable -- particularly given the stress-inducing aspects of the mortgage application and closing process. Jeanna is classy, kind, and takes sincere personal interest in people. She worked so hard, and so effectively, to get me to the finish line. It was a pleasure to work with her, and delightful to finally meet in person at Closing. Wonderful! read more

We started the process of purchasing our first home with another broker and it was extremely annoying and unpleasant. The entire purchase was on the verge of collapsing, until I severed ties with the other broker and used Jeanna Petrillo. She came in and immediately started to work on closing, and she did so in approximately 20 days. She was always available to talk and would respond to any text almost immediately, something that absolutely frustrated me with my first broker. Jeanna made the process very smooth and pleasant, she was certainly a very valuable and significant part of us obtaining our home. read more

Jeanna was amazing! She was responsive, professional and an overall pleasure to work with! I would absolutely recommend her to anyone that needs a mortgage! read more

We've worked with Austin for two of our home purchases and both times he has exceeded our expectations. He worked tirelessly to get us to our closings with end results that we were more than pleased with. He truly cares about his clients. He is responsive, easy to reach, and very efficient. I felt like we had our own little "team" from thoroughbred who all worked together to help us which was comforting with this sort of process that can become difficult. Would highly recommend!! read more

I had a great experience with Thoroughbred Mortgage. My Mortgage loan officer Jeanna was fantastic; super friendly, efficient and professional with very fast turn around times. This was the first time I got a mortgage and Jeanna helped me through all the steps of the process. I always felt to be in good hands, so I highly recommend her services! read more

The same bad experience as previous reviewer. The customer survice looks okay for thoroughbred itself. But the clear procedure in the bank "Bethpage" takes extra long time. We still don't know when the underwriting will be done. read more

The mortgage rep we used was helpful in getting the loan processed fast, but the company uses Total Mortgage as their backend processing and will likely sell off the loan and you have no control over who they sell it to. It has been a nightmare trying to clear up the transfer of the funds and Total Mortgage's customer service is extremely unprofessional (hang up calls, sending someone else's confidential information in emails, etc). Definitely suggest looking elsewhere if you want to protect your mortgage and credit rating and have control over who services your loan. read more

Jeanna was absolutely amazing! She was responsive, helpful, and went above and beyond for us!! Would recommend her to anyone that needs a loan officer!! read more

We just closed on our house last week and I can't emphasize enough the thorough support I received from Thoroughbred Mortgage, especially Walter Yohe. Walter was wonderful throughout the process of getting my loan approved - hassle free - and made sure my credentials were in compliance with the final underwriter way ahead of time. This helped me be confident with signing the contract and going through the mortgage process with confidence. Wonderful team, and great house-buying process. I highly recommend working with them. read more