i came to thorntons like i do every month to get my money orders for rent. i waiting in like 5 min. and got to register i said hello to cashier (keith) then tell him i need a money order for $792.00, he tells me well it will be split up, i said that's ok no problem they usually do. so he tells me my first total is $393 i then ask well how much did you put them for? he gets aggitated and says ma'am i put it in for $300! i then asked why $300 when they usually do it in 2 money orders 1 for $500 and the other for $292 ? he gets more aggervated and tells me ma'am i tried it for $500 it wouldn't go so i did $400 it wouldn't work so i did $300 and it worked. mine you he told me the total was $393 not $303! so at this point i ask if he could get some help because once again i always get them here and never had any issues. he tells me to step aside, i then look at him and say no i haven't gotten what i come for and if he would please get a manager! he looks around and says step aside ma'am and she is in the back you have to wait for her to come out! i look at him and say excuse me? could you please get your manager and page her over intercom if needed but i have the right to speak with a manager. he tells me no he won't page her and that i need to step to the side and she is really busy in the back and i just have to wait. at this point i'm still standing at his register confused what the problem is. he then looks past me and started helping people over my shoulder! i asked him if he is really going to just ignore me and not get a damn manager.( at this point i been standing her almost 10 mins and the disrespect from him is unbelieveabe) he then says no i'm not but i told you shes busy. i asked again can i speak to the manager, he looks over at the other cashier a white lady and says can you call the manager, she then yells out yvonne, and conviently yvonne was literally 50 ft from us around the corner of the wall and she comes around the corner says yea what's the problem? 1st thing i stunned she was that close and could hear the conversation and never came out when she heard me ask for her!!! i tell her i needed money order for $792 and he says money orders only go up to $300 she tells me no it's $500 i told her i know this but her employee don't so she needs to let him know. i then tell her how rude he was being and why couldn't he get the manager when i asked why would he tell me to step to the side and wait for you to come out? she says that's not what he said, i told her yes ma'am that's exactly what he said! she says well i think he met i would be out in a sec! i then again tell her no that's not what he said or met to say you weren't here and can't speak for him. she then tells me well he is from another store maybe he didn't know! 1st thing policy is policy no matter what location your at! 2nd i was a manger at speedway for 3 years and never treated a customer the way i was treated. There were 2 ladies behind me that he was helping over my shoulder i got treated like crap for no reason when all he had to do was just simply get a manager withing the first 2 min of our encounter and she should've come out and had a better attitude. she was laughing when i was on the phone with my landlord explaining to him i'm at thorntons trying to get the money orders and i'm having issues gettting them the manager yvonne starts laughing. this entire encounter is on tape at your store also i have video of it as well and will be contacting someone so this issue is resolved! read more
