Used to use them for various service on our 4 vehicles and have spent thousands of dollars, sometimes for average (sometimes below or careless) work. Owners tried to charge us $500 for a Jeep that sat there for 5 days because "his techs weren't trained to work on it"? So he told them not to work on it and then tried to charge us for a bogus invoice(4 hrs) which I was not paying. Um, it's a 1973 Jeep, you are a Jeep dealer? Had a mobile mechanic complete the work needed in a little over an hour. Suddenly, owner can't keep personal and professional business separate. Can't make an appt for simple services, or they are "too busy" to perform a 5 minute check engine light scan, that they charge $42.00 for by the way. Fortunately I work where there are many other choices. Take your business to GemTech if you are local. Will never give them another penny. Vindictive, poor service, poor business practice and ethics. I'm sure it will be put on display if there is a response to this review, but I doubt he could muster the professional etiquette to respond to a customer that is not friends or family. Will probably have his daughter, the office manager respond who could be a bit more PC. Word of mouth in a small town is powerful. read more