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    Thorn's Plumbing

    5.0 (1 review)

    Services - Thorn's Plumbing

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    2 More Services

    Sewer installation

    Sewer repair

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    Recommended Reviews - Thorn's Plumbing

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    3 years ago

    We called for a clogged sink and they came out the same day and got it fixed! Super friendly staff! Highly recommend!!

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    MPE Services

    MPE Services

    (10 reviews)

    I rarely complain about a service company, but I feel I need to share my experience with MPE…read moreServices--an experience that still haunts me like an unfriendly ghost. I had used MPE for years to service my HVAC unit, and during a routine annual maintenance request, my system was working perfectly. Not a hiccup, not a rattle--just smooth, quiet air like a well-behaved appliance should be. I was told annual servicing helps keep the warranty active, so I scheduled it. They quoted me a price, then offered a discounted combined price for an additional year of service, which I prepaid. Easy, right? Oh, if only. When they arrived, they informed me they found a faulty fan. This was news to me, considering the fan was working just fine before they touched it. But okay--I agreed. The part was under warranty, and I paid the labor and service fee. After replacing the fan, the unit immediately began making a much louder noise--like it suddenly decided to audition for a metal band--and then the entire system quit working. Dead. Silent. Except for my wallet about to cry softly in the background. I called them back, and after a second look, they said I now needed a new valve part... a very expensive valve. They also "adjusted" the fan to reduce the noise, which was kind of like putting a band-aid on a broken leg: appreciated, but not useful. So, to recap: they serviced my perfectly good unit, and I ended up with a broken unit, a big repair estimate, or the option to buy a brand-new system from them. Amazing upsell strategy, if nothing else. At this point, I'd had enough and called another company. These new folks discovered that someone had pinched a wiring harness when the side cover was opened and closed--basically creating problems out of thin air. They also told me the fan was installed improperly and incorrectly adjusted. As in... the fix needed fixing. They got it working again, though at a significant cost. At this point, all I wanted was distance between me and MPE--preferably several zip codes' worth. But of course, the saga wasn't over. This week MPE called, cheerfully wanting to schedule the next prepaid maintenance visit. I explained everything that happened. They seemed entirely unfazed, as if I had just told them my favorite color instead of detailing the HVAC equivalent of a horror movie. I asked for my money back for the prepaid service, and they refused. So, here I am, sharing my little HVAC adventure so no one else has to go through the same chain of chaos these folks put me through. If my story saves even one functioning fan from a tragic fate, it will have been worth it.

    2 workers came to repair a plumbing leak and said if I changed out the regular pvc pipes to the…read moreexpanding upgraded flex pvc it wouldnt leak again, on the security camera you can see one of the guys stood around outside texting on his phone. the 2 pipes they charged us $695 for a $300 job !!! They sat in their van an hour and 15 minutes and billed us for that, they waited until we came home from work instead of billing us through the mail like most local plumbing companies do. I will never use this company ever again. UPDATE: the work they did only lasted one winter season, the same pipes leaked again after winter so the expensive flex PVC did not solve the problem, so the upsell was not worth it. BEWARE: RIPPED OFF

    Mr. Rooter Plumbing of Tupelo and Oxford

    Mr. Rooter Plumbing of Tupelo and Oxford

    (10 reviews)

    The employees were very courteous, and always on time and very knowledgeable. I appreciate all the…read morework they did. Specially, John.

    UPDATE: The service after the initial experience was excellent! The manager contacted me himself,…read morewithout me asking to talk to him, apologized and offered to not only refund the initial service fee but to also give me a small credit, in case I decided to use them again! He was polite, respectful, and professional and sent me a refund check with next-day delivery! I think I might be using them again after all ;o) Unprofessional, insincere and overpriced!!! I called them 2 days ago after goggling' Plumbers in Oxford, MS'. Their link/website said that they give free estimates. When I called, I asked the person on the phone about that and she said that there was a $95 charge for them to come out and look at what needs fixing and give an estimate. I said, "Well then you shouldn't say that you give free estimates because people HAVE to pay $95 for them". She said, yes, BUT if you decide to go ahead with the repair, you don't have to pay for it, you just have to pay for the cost of the repair (parts and labor). We booked an appointment for today (Thursday 04/05) at 9:30 am. I had to stay home from work so I could be at home. I waited and waited and waited... finally at 11:30 I gave them a call. The receptionist informed me that the person who was supposed to come got sick. The manager was supposed to call me but obviously, they didn't! Then we rescheduled for Monday, meaning that I had to stay home from work an additional day, but she also said that if a worker finishes early with another job, she'd send them over. I got a call 2-3 hours later telling me that someone was on their way. The guy (who didn't look more than 18!) showed up 1 1/2 later. He upfront told me that he was charging me $95 + $200 for parts and labor. I told him that that's not what the person on the phone told me, but he insisted that he would have to charge me the $95 regardless. I called the company back and they insisted that I didn't understand them correctly and that they have to charge the fee, what she meant was that if he came in for an estimate and left and came back, then they wouldn't have to charge me $95 AGAIN! I mean, I have to be pretty stupid not to understand such a huge difference between what she told me the first time and what she told me the second time! He was there less than/about 10 minutes, charged me $316 and that was that! When I went back to their website, I also saw that they had a $50 promo for April, which they DID NOT APPLY!!! Such a rib off!! I should have checked the reviews from Yelp and not their website, because they only have the good ones on their website! I hate how they kept twisting the things they were telling me and the false advertising!

    Thorn's Plumbing - plumbing - Updated June 2026

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