Tuve una excelente experiencia en Xperts Auto care. Desde el primer momento me atendieron con…read moreprofesionalismo, honestidad y mucho conocimiento. Me explicaron claramente qué tenía mi vehículo y no intentaron venderme cosas innecesarias, algo que hoy en día es difícil de encontrar. El trabajo fue rápido, los precios justos y mi carro quedó funcionando mejor que antes. Se nota que realmente se preocupan por sus clientes y por hacer un trabajo de calidad. Si estás buscando un taller mecánico en el que puedas confiar, Xperts Auto care es el lugar indicado. ¡Totalmente recomendado!

Customer service was horrible. I needed a bearing pressed on to an axle shaft and they didn't…read moreunderstand so I went to bring the parts in which are heavy. They had no parking available so I parked on the side of what I thought was the front out of the way. Brought my parts over to the overhead doors for them to tell me to go around. They had no disabled parking spots since I'm a combat vet and can't walk far carrying heavy items I need to park as close as possible. So I drove to the other side parked in another non existent parking spot as they are alll full. Again all parking spots are fullll!! I limped with the parts in both hands to the door to get stopped by an employee. "You can't park there." I told him I had no where else to park and can't walk far . Was then told "well you're walking right now ". I told him there was no parking and that I was disabled . which he replied --so? So I just said I'll go elsewhere.

The transmission went out on a 20005 Ford. They did an excellent job pulling it out rebuilding and…read morereinstalling it. While they were at it they reported a couple other items that needed attention. No hard sell just let me know what they found. They also prioritized what they found so the most important things could be fixed first. Then they asked to see it again a few days later to be sure nothing was loose or leaking. They appear to do good work and really care that it is done right. They finished the work a day sooner than they had estimated. Cost was competitive with other shops. I would use them again if I had a similar misfortune. A good place for car repairs.

A family member told me about this place 5 years ago when my car was making a ticking sound. They…read morefixed it at a great price. Since then, all our cars go to them, and we are always happy with service and price. They have fixed an air conditioner line. A water pump. Put in a new cam. We send our friends and family to them, and everyone is happy.

Proficient, fair, reliable, trustworthy. The best in vehicle…read morerepair and maintenance.

I would never recommend this place to anyone. We had 3k worth of work done to our car and it still…read moredid not run right. We ended up trading it in with them and they totally took advantage of our situation and gave us practically nothing for our trade in that they worked on. I will never do business with this company again and feel bad for the people that they take advantage of just like they did my family.

Had an amazing experience purchasing my vehicle with Bill at Lexus of Rockford. My engine went out…read morein my vehicle and I needed a new vehicle immediately. Bill made the entire process seamless and enjoyable. I could not recommend enough!

New building bad attitude,I asked a question they gave me a bad vibe,he said you don't want you can…read morego we don't need you we let your car down and you can go...YESSIR I'LL GO I'll pay extra before I go back

Paid $100 for 2 used front tires. They both needed air within a week and lug nuts were so loose, I…read morecan turn them with my fingers. Not happy and will not be returning

They going into my story too far. I was forced to retire retirement six months ago. I'm a credit…read morenightmare currently saw a vehicle that I wanted thought was out of my range. Thought I couldn't get it done. I went in there with paperwork that I had what I could afford and they got me exactly what I wanted exactly what I was looking for at the price I was looking for no BS no sales no trying to sell me a bunch of crap just good honest this is what we can do and it was good enough for me. You need a vehicle get over and see them see Stephanie Woods.

Great service; wonderful communication very professional work very timely called often to give…read moreupdates for service. This is the best Ford dealership in 100 miles and I've been to many of them.

My 1998 Ford Ranger had all kinds of minor yet important issues that needed to get fixed asap…read more Marks got me in quickly and fixed everything at a reasonable price! And every person I interacted with was so helpful and friendly!

I took my car to the Alpine location in the beginning of May for an inspection they told me that it…read morewas my transmission that needed to be fixed. They let my car sit before speaking to the warranty company. The transmission got shipped to the auto shop. June 6, but I didn't receive my car back until six weeks after !!!! July 13 with it still shaking and vibrating after they said that they test drove it and it was OK to pick up , unfortunately, that wasn't the truth The motor mounts was missing two of them and it was an obvious with the work they had just done with it being right above the transmission. I had to take my car way out to the other autoshop in Belvedere just to get that fixed. This place is a big joke from the management on now. I wouldn't. recommend this place to a dog !! Especially if you're a girl they will play you like you're dumb

I called their parts department today and the rudest woman answered and was mad that I even called…read moreto ask a question. I literally asked how much it would cost to get a new key fob for my truck and she was huffing and puffing and groaning like I was just ruining her F'ing day. Then yelled "YOU KnOW THOSE WILL COST YOU $150-200 DOLLARS AND THAT DOESN'T INCLUDE THE PROGRAMMING!" How much is the programming? "I DON'T KNOW THAT'S NOT EVEN THIS DEPARTMENT" I just hung up at this point because that price is an absolute rip off and that woman's attitude confirmed the feeling I always had about this place. They think they are the only Chevy dealer in the world. I will never deal with this dump again for anything.

I bring my GMC's to a Rockford GMC dealer-Bachrodt instead of my local Naperville GMC dealer. As a…read morewhole I don't trust mechanics, but lately I trust dealer mechanics more then some of these other fly by night shops, like Tuffy, Pep Boy, Firestone. Bachrodt is the exception it is worth the drive I received excellent honest care for a transmission replacment, bearing work, brake job and aligment. I went to Bachrodt after my local GMC dealer was constantly rude and acting like they were doing me a favor. Then a Tuffy shop said I needed $900.00 worth of work that I didn't., which Bacrhrodt proved was not necessary../. Yes I am rating these guys high and continuing to drive there from Naperville...Plus they are courteous...