Took my car there with an estimate of $3,400, they didn't call but when I called about pick up they told me the total was $5,500. I asked what happened to the estimate price and was total "well you wanted it fixed didn't you? It needed another part". I have taked my cares there for 6-7 years but NEVER AGAIN. After reading reviews this seems to be a pretty regular issue with them. DON"T go to this place unless you like to be ripped off. read more

just found out thompsons has been scamming me. I went through two transmissions with them only to find out that I have a trans fluid leak that they never told me about and just shoved a hose over my leaking line. I lost a lot of money from this. do not go here read more

I have a CVT trans and they knew the problem that I was having with it. It took 3 days but they installed a valve body and new wire harnes. About 250 miles later and it is working great. No more lights flashing on my dash and the trans feels great. They called to let me know the status a few times. It was right before the Memorial Weekend and I really wanted to have my car back to watch my grandsons play in baseball and soccer tournaments. Thompsons came through!!! They had it done my that Thursday!! I was so happy. No problems for sure. read more

We had to get our transmission rebuilt..they didn't do it right the first time and we had to keep taking it back and forth..for a month. They kept my car for almost 2 weeks straight. It was very stressful that they didn't just do what they should have. They would not call and update us we had to keep calling every few days. Half the time they acted like they didn't know what was wrong with it..really? Next time I need transmission work I won't be going here again. Eventually they got it done right but for being "transmission experts" they really didn't seem to know what they were doing. read more

took my car here to put in a new clutch that would handle the torque. quick and easy . . for me at least. had no problems. definitely a good place to get your clutch work done. read more

Bad workmanship, bad experience. The housing in the manual transmission in my Saturn cracked due to the differential pin working loose- a pretty common problem. Thompson was 3 miles down the road, so I limped the car there to get it fixed. First problem occurred when it took 8 days to get an estimate. All decisions seemed to hinge upon a boss who is apparently in the shop just a few hours in the morning each day, and it took more than a week to get the initial estimate of $1400. The tranny could not be repaired, which was understandable, so one was ordered from a supplier. In the end, 12 days in the shop, and the final cost was $2200, just a bit more than the initial estimate- like $800 more! One the drive home, there was a clearly a problem with the alignment of the car and the cruise control didn't work. So, back to Thompson to let them screw around with it. After 18 days at their shop, they tell that I have an old car, tough luck. They improved the alignment, but I had to take it back to Firestone to get it fixed correctly. The cruise control was due to a speed sensor which was broken in half when they changed the transmission. I paid for that repair out of my pocket, car works perfect now. So, at the end of the deal, my car was tied up for three weeks, and I had to pay to fix the alignment and cruise control which they messed up. The tranny works great, but Thompson didn't rebuild that. Their installation job was ok, but they damaged the car installing the tranny. Thompson made it clear to me that they didn't want to work on my car anymore, and I'm glad to not bring them any more business. Never using Thompson again. One final note- over 35 years of car ownership spread over 20 cars, I have replaced six other transmissions. ALL of these were fixed by Foltz Transmissions off of Central and I NEVER had a problem with their work. Foltz would have the occasional glitch, but they fixed the problems and did the work quickly. read more

My experience with Thompson's has been nothing but a headache. Spent almost 3 thousand on a diesel engine transmission. 10 months later I've had it in their shop 2 times. First time a month ago it sat there for a day I called first thing the following morning. His worker that answer and is not people friendly at all tells me the boss will call me after lunch. Ok cool well I call back at 4:45 knowing they close at 5 and was told by the same unfriendly person the boss is out test driving a vehicle he'll call you back when he gets in. Well the following day at lunch still no call back after two tries and promises that he would. On the third try two days after my truck has been there the owner finally answers and says yeah your trucks ready you owe 221 dollars. Not good business now three weeks later truck is back at his shop has been for a day so I called this morning to talk to unfriendly employee and was told they'll try to look at it today and I then tell him its a diesel and needs to be plugged in since its 5 degrees out and he says yeah ok I'll let him know and pretty much hangs up on me. I'm now going to pick up my truck and get a second opinion from B & C transmission which were very friendly and helpful over the phone. NEVER GO TO THOMPSON TRANSMISSION UNLESS YOU WANT HALF ASS WORK read more