I have been a quality customer since 2018. I only missed one payment when I was at my winter home in Florida, and forgot. I just rented a dumpster for about $450.00. I have PLENTY of money in my back account. I just called to find out why they didn't pick up my trash today. "We've suspended the account for non-payment". Well, I'm SO SORRY my dad died! I'm SO SORRY that my life is a little chaotic right now. "We all have struggles in life." Perhaps a call would have been nice!?!?!?!?!?!?! "We sent you a reminder email.". Very small- town mentality, SO lazy lazy lazy that they can't even pick up the phone to provide a courtesy call to someone who regularly pays promptly. I would have even accepted a text message!!!!!! They use a totally crappy web service for payments. I immediately went on to pay, because like I said, I have PLENTY in my bank account and PLENTY of cash on hand. There was NO WHERE to see when the payment was actually due. I found the email from 3/31/2025. "NET 30 DAYS". DO YOU UNDERSTAND WHAT NET 30 DAYS MEANS????? Maybe you could actually provide a DUE DATE. Before today I would have actually given them a decent rating, but if you go with Thompsons, just know you will be dealing with a bunch of small-town bumpkins who don't understand the basics of business (which is what I went to COLLEGE for - you know, ACTUAL education and training). If you want professional, educated, quality customer service and business portals for payments and understanding your bills, and WHEN THEY ARE DUE, use a different company. Their office staff sounds like a couple of grannies from the family that are just helping out and don't really understand professional business, and certainly didn't go to college for business. They do not care that they are using an archaic payment system, and Julie actually invited me to post this negative review. That tells you everything you need to know. read more