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    3 years ago

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    5 years ago

    I needed help to fix my violin with new string. The service was quick and they were thorough in fixing and tuning my violin.

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    Dietze Music - Vintage guitar

    Dietze Music

    (29 reviews)

    $$

    West Omaha

    I always love coming in here to see what they have since it's changing all the time. Got my bass…read moreall adjusted and fixed up real quick for a very reasonable price and I am back in business! Wouldn't go anywhrre else!

    I used to love Dietze music store. I've purchased 5 guitars and 2 banjos over the last…read moreapproximately 5 years. Ned in the guitar area is absolutely the best. Very knowledgeable and helpful. Always willing to help if you have questions but doesn't hover if you want to just browse and check the guitars or banjos. I used to think Rich in repairs was great too until I brought in my Martin guitar last year for repairs. It had got to dry and the top cracked. Rich said he would need to humidify it to start with then he could make the repairs. He did also mention that there had been a lot of guitars brought in for the same problem and it might be 2 or 3 months before I get my guitar back. No problem. I checked back about 4 months. Not ready yet. I checked back about 6 months and he said the repair was made and he showed me and explained what he had done done and that he just needed to complete the finish on top. It's a black guitar. He said it would be about 2 weeks. No problem. I checked back in about 6 weeks. Not done. He said probably 2 weeks again. I checked back in about a month. Still not done. In total he had my guitar for 14 and a half months. I just got it back today. I didn't see Rich. A lady came out to see me then she went back to see about my guitar then came back to the front and located it on a shelf. She said it was finished. I asked why I hadn't been notified that it was finally done as Rich said he would do. She told me that a voicemail had been left for me. I am certain I did not receive a voicemail and I also checked with the repair area that they had my correct phone number on 2 separate occasions so I could be notified when repairs were complete. Ned from the sales department has called me on on a few occasions in regards to a lay away I had going. He has also left me messages. To be totally transparent about this situation I will say that I was not charged for this repair today but I still feel very mistreated as over 14 months of having my guitar seems very neglectful. For at least 8 of those months a decision was made to spend time working on someone else's instrument instead of mine and then I still didn't even get notified when it was done. I would really hope that my case is not a common occurrence but it really did happen and I think very unfair. I hope whoever reads this is treated better. Jerry Majerus 406-208-7127

    Thompson Music - musicalinstrumentsandteachers - Updated September 2026

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