The two employees who assisted me today were the best! They answered my questions patiently, had a…read morewelcoming and positive attitude, gave me good advice, were knowledgeable and attentive and kind. They were the perfect example of superior customer service. I would recommend this store to my friends and family for certain. Thanks, guys! And thank you especially to Alex who made my day. -Jennifer House

Came in to get guitar pics and strings for my husband. Staff was friendly but lacking knowledge at…read moreexactly what I needed. So I got a few different options and ended up spending more than intended. Store is clean and well organized. However it is not easy to find. It's by laser quest behind a bunch of other stores. Overall decent help but them again it was just for a few accessories. They don't have a wide selection either.

Roots Music is hands down the best in Lincoln for buying and selling music gear. Even if you set…read moreaside the fact that they are Local, your greeted at the door by the shop dog (very good boy) and the owner remembers your name -- Roots would still be a 5 star shop and a notch above the rest. Friendly, Honest, Skilled, Helpful and Affordable. No need to worry if you're getting a fair deal or quality instrument/repair.

Took a bass guitar in to have the action adjusted. They found other issues that I had not seen…read morethat needed attention. They did the repairs and polished the frets. It plays wonderfully now. They are super down to earth and focused on the customer. I can't say enough good things about my experience. I will be back for more toys in the future!

Ben helped me with buying a ukulele. I hadn't played an instrument for many years and he patiently…read morehelped me find the right music for it. He also explained the different kinds of ukuleles and how they sound. I think I made a great choice and can't wait to start playing it. Ben made all of this selection so much easier than I expected. I'll be back.

Don't take you're extended range guitars here...they obviously don't even have the knowledge to fix…read moreor work on them...I took my schecter omen 8 string for a re sting and full set up with MY D'addario's 8 string set that are MADE for my type of guitar...well I guess they didn't wanna use those so they stole my strings and put "ernie balls" on instead and if you are a well experienced guitarist you will know almost immediately that those are not your strings...looked at the receipt and it said they replaced 2 of the strings because THEY broke them...one of them that they crammed into my low #F tuning head was a high string for a bass...didn't even ask, just went ahead and did it...and I have hip shot tuning heads I installed and they broke it and tried to hide it! Literally just forced it in there...i was so frustrated all I could do was laugh. When I called then out they reimbursed me 15 dollars for my strings that THEY broke then when a couple days later I'm playing and of course like 3 of them snap because ernie ball sucks when it comes to strings...went to restring it and noticed the damage and not ONE of my strings I gave them to put on it was on it "hint hint" the balls are different colors AND my strings cost almost 20 bucks and they only gave me 15 back and they HAVE my strings I gave them there so why couldn't they just have used another D'addario set?...the action is all messed up they used different gauge strings...and now literally the only 8 string guitar that I have is absolutely trashed right now...I will not be going back there ever again...just save yourself the time and don't do it...take it somewhere more PROFESSIONAL they obviously just want your money and don't give a damn about how much music means to you and well...now i can't play for a long time cause I don't have the money to fix it. Thanks Sincerely, someone who has been going to dietze since she was 8...I'm 34 I will not be going back. Lol I'm beyond angry. -Cayla M

They will sell an instrument to someone who is under 19, but they won't buy an instrument from that…read moresame person. Annoying. The store is overflowing with equipment and the personnel may know where everything is but it is overwhelming as a consumer. I think you can get some good deals here. The customer service is inconsistent though. Some of the employees are super friendly and others are pretty dismissive.

Staff here is knowledgable and really helpful! Store is clean but a little cluttered so be sure to…read morelook around or you may miss a deal. Store has some pretty good deals however be warned there are restocking fees if you change your mind on an instrument. They also don't give you much money for things you bring in to sell. But staff is super nice and helpful at picking out a product. They have a decent selection of drums and misc other instruments but it's main focus here is guitars. They also sell sound equipment.

Absolutely unacceptable experience. I would strongly advise anyone considering this company to look…read moreelsewhere. We just opened our moving truck and almost everything is broken. Not only was the furniture damaged, but many of our items were not wrapped or protected at all. From the start, the packing job looked careless. Boxes were stacked without regard to weight, items were wobbling in the truck, and furniture that we specifically pointed out as expensive or fragile was left unwrapped. I even climbed into the truck myself and could clearly see that it was not packed properly. One of the movers (I believe his name was Rusty) appeared to be brand new and repeatedly dropped boxes while loading. At one point clothing items were literally scattered across the yard because he dropped them coming down the ramp. It was incredibly frustrating to watch. There were two other movers -- I think their names were Quintin and Axel. Only one of them was polite and apologetic. The other was extremely dismissive and arrogant. Every time my mom or I raised concerns about wrapping furniture or packing items more securely, he brushed us off and repeatedly reassured us that he had been doing this for 11 years and that everything was fine. We even labeled the boxes ''Fragile" or "Nothing on Top"- as pictured below. Clearly, it was not. Despite our multiple requests to properly wrap furniture and secure fragile items, those requests were ignored. Now we're left unpacking a truck full of damaged belongings that could have easily been prevented with basic care and professionalism. This experience was careless, frustrating, and incredibly disappointing. When you trust a company with your home and belongings, you expect at the very least that they will handle them with care. That did not happen here. I would not recommend this company to anyone. PLEASE LOOK ELSEWHERE.

We are giving them a 2 star as people tend not to read 1 star or 5 stars…read more We previously used T2 Movers in 2024 of October and could not have been more happier with the service. So when it came to our move in October 2025 we stayed with them. First of all, when we called for a quote to move to our new house, we specifically said that we needed several large items disassembled at our old home and assemble at our new home. They confirmed that could do the job. My husband also sent pictures of our large furniture items so they could visually see the items we had. They "disassembled" our air hockey table incorrectly as they did not take out the bolts. One leg on the air table was broken when we went to set it up. Secondly, they did not have the proper tools to disassemble our treadmill. So they did not take our treadmill from the house. One of the gentleman said to my husband "I wish I would have brought my own tools." When they completed the move, the mover asked to use my husband's phone to close it out as it would be quicker. He immediately hit 5 stars and handed the phone back to my husband. I had to call back to ask if they were going to come back to help us with the treadmill and if they now had the tool. I was then asked to buy the tool. One would think they would have the proper tools to complete the task. They did rectify the issue after I had to call them several times to come to the house and take the treadmill to our new home. We were told they don't work on some treadmills. During the estimating process, we sent pictures of the treadmill and the manual and was told it would be no problem. When we called about the air hockey table we were first told by Justin it was broken particle board so not covered. We sent pictures of the bolts that were not disassembled. Justin then changed his story to they only disassemble items so they're able to be moved safely. I asked how the parts were moved safely if they broke the leg. At that point Justin repeatedly began speaking over my husband and myself. I then complained that the mover set his own review at five stars. He stated we can go back and change it (implying that is their standard practice). We stated we would be changing our review and contacting the Better Business Bureau. Justin stated that sounded like extortion. To me, it sounds like someone almost learned a new word. It's not extortion to provide honest reviews and report failure to comply with the moving contract to the relevant consumer groups. We will never use their services again. I hope this review has anyone considering using this company to think twice. *please note the saying-the customer is always right (especially when the company ruined our air hockey table) does not apply to these folks! I think their staff is learning from their manager Justin and owner Ashley. Their staff should NOT "here let me help it will be quicker" and press the 5 stars on their tablet for their review after their job was finished. Justin told me that if "the stars were is wrong" then I needed to go into Google and change our starts that were chosen for us! LAUGHABLE

I just did 3rd business with Thompson Music and was pleased in top satisfaction…read more With this company you can not get hiccups and BS. So prompt right on money transactions. Phone was answered in super respectful manner, reported he was during packing my new Bach Stradivarius C trumpet ML bore 239bell was made in my preferred years. It's Good Friday and playing Easter Gig !!

I needed help to fix my violin with new string. The service was quick and they were thorough in…read morefixing and tuning my violin.

Service is bad here. I had one person greet me and then walk away, never to return. The repair guy…read moremay be good at guitars but he's bad with people. The rest of the guys were so unhelpful. A woman came out of the back and actually helped me. Seems like everyone but her hates their jobs.

I recently made a trade for a Gibson flying V. The sales people were very helpful. I felt I got a…read morevery fair price for the instruments that I traded in. There seems to be a new chill vibe at guitar center. I like it a lot and will be back in the future to do more business.