My wife and I went to Canada from the US to the November 2019 show for Mathieu Laca at Thompson Landry Gallery. The show was great and Mathieu and the gallery owner were very kind. We ended up buying 2 Van Gogh pieces and 1 flower piece.
I've purchased other pieces from Mathieu before the show. He is a talented artist, taking many of his portraits from existing pictures you can find on wikipedia and using lots of impasto.
A few weeks later the crates arrive here in the US and the 42x48 Van Gogh is perfect! The 16x20 flower painting is perfect! The larger Van Gogh pic that was 72x60 ended up being too big for any of the areas we were trying to fit it in once we saw it in person inside our home.
This is where things turn bad. I sent a very kind email to the gallery letting them know the situation and that I will need to send the painting back, as the size does not work. I offered to pay all shipping and handling costs on my end. I get a nasty text from Mathieu the artist asking "WTF" (not really the way to speak to a customer). I then get a nasty email from the gallery, who told Mathieu I was wanting to return the piece.
At this point my wife and I were very surprised. Mathieu was all about peace, love and acceptance....until a piece didn't work out. As long as people were flattering him and the gallery about how wonderful and talented they are, (feeding their ego's) they were the nicest people around. But the exact second something didn't work out, we got to see their TRUE nature.
I ended up still sending the large piece back even though the gallery at first said they would refuse shipment. I paid ALL costs to ship and even paid $600 for some made up admin/disposal/restocking fees.
We spent over $6K at the gallery on works that we kept (Not to mention over $1,000 travel to the show from the US) and all combined we've spent about $20K on pieces from this artist. In fact 11 pieces we bought from this artist and when ONE piece didn't work out, everyone got nasty.
From the very beginning I said to the gallery that this piece will sell fast once I send it back, but Joanne and Mathieu were horrible the entire time. And the funny part is within a few weeks of the piece being retuned, it sold.
So all this drama, ruining 2 customer relationships who will never return to do business with them, all for nothing.
Imagine you have a business and a buyer buys 3 items. 1 doesn't work out and that customer offers to pay ALL associated return costs plus any restocking fees, and you being horribly rude to them, all for the piece to sell a few weeks later. Pretty myopic on their end if you ask me.
I honestly really don't even want to display any of his works in my home any longer. Each time I look at a piece on my wall, I think "What nasty people" instead of appreciating the beauty of them.
If I could do it all over again, I wouldn't have ever contacted him or the gallery to begin with. And I recommend you don't either. The only reason I am giving a 2 star and not a 1 is the employees there were fantastic to deal with, but not the gallery owner Joanne who controls everything and was nasty with me.
Lastly, Mathieu's husband, when he noticed I had written a negative review, THREATENED me online. I took a screenshot of it and reported it. I'm also considering legal action. read more