they will never answer their phone and that should show you how little they care about you or your condition.

I have been going to Dr Reed for quite awhile now, he and his staff deliver professional and caring Therepy , I walk in with a pain level of 8 after working with the PT staff and Dr Reed I walk with a pain level of 4 ! He has magic hands read more

Best place to go i will be honest they don't answer calls but u can do walk in get a appointment but Thomas is number one he knows hes job and he's therapist is really good one helping to all patients and really friendly read more

Called for an hour almost back to back to make an appointment with no answer. It would ring for only a few seconds and I was sent to voicemail. My insurance sent me here and I can't even get an initial appointment and by the reviews I see this is something consistently done by this place. read more

Absolutely horrible experience, they lost my child's medical charts. They don't answer the phone, they don't return calls, they don't submit continued prescription authorizations. Extremely unprofessional and a complete disregard for the medical oath. Unacceptable patient neglect, my child's rehabilitation has been affected by this doctors lack of care and consideration. read more

Definitely felt comfortable in the hands of Darius there. I like the vibe there. I was having some neck problems & he really helped relieve the pressure and pain. I am thankful & will go again. Thank you!!! read more

A physical therapy clinic is only as good as the person doing the work with manipulation. Darius is the best I've ever encountered. Very knowledgeable and intuitive. The only reason I'm not giving it 5 stars is because of poor air scrubber, small facilities, sometimes over booked, and the lack of admin support from office regarding VA coordination, but some of that is on the VA for making it so complicated read more

After searching/asking around for a highly knowledgeable physical therapist A friend recommended me to Darius. I'm so thankful for the referral as he is a kind individual and take prides in his work; genuinely willing to help. He will definitely be a point of referral in my books. Thanks Darius! Keep up the great work. read more

I came to this physical therapy with a sports knee energy. I was in a lot of pain and had no idea what to do. Darius really helped me tons. He showed me some exercises to strengthen my muscles. He did some scrape thing that was awesome. I am very happy with service I received at my appointment!! read more

Went here due to a bulge in my lower spine\lower back pain. All the staff was wonderful. Christian was Amazing. I finished and no longer have my lower back pain because they teach you stretches and how to properly do the exercises. read more

Darius is who worked with me. Highly knowledgeable in what he is talking about. Gave clear and concise instructions for all of my exercises. For things I was not sure of, he provided adequate demonstration until It was understood. I was very impressed with him! Highly recommended. read more

Dr Reed is such a sweet man and you can tell he loves what he does. This place provides great care and the staff if very friendly.

Worst experience i have ever had the workers are so rude and unprofessional the Dr himself is so un professional, i arrived there 15 min late and dr said i cant see you even though i told them ive been calling you to let you know im gonna be late for 15 min but they put there both lines on the not accepting massages mode case his workers were just having fun together they dident wanna work and they never answer the phone calls so when i ask them why dont you pick up calls cause i had to know if i should drive 30 miles to see you while im late or not they said there were busy while office were almost emty!!!! Then dr came and complained me about being rude to his receptionist and dident see me and said i will send you to another office imagine a dr who swore to help me that just had surgery he refused to visit but he was giving me behavioral advices Mr reed i think you should give up your medical license read more

My daughter had been getting physical therapy from this place since last year after she had her cast removed. The therapists are very caring and were doing a good job, but my daughter needed to get recasted again in April of this year, she had the cast for about 10 weeks. When we tried to go back to physical therapy she only had 1 session left, so my daughter's orthopedist requested additional therapy sessions, the insurance company denied additional sessions because they haven't received any reports from the physical therapy office. I have called the office many many times asking them to please submit their reports to no avail, the orthopedist office has also called them to request them and it's the same situation. They always say the report needs to be signed by "the doctor", I'm not even sure the doctor knows he needs to sign anything, because I want to believe he would want the patients to continue treatment in order to get better. We have been requesting the so-called reports since June, I know they exist because the therapists filled them out every time my daughter had therapy, so I don't understand why they can't just submit them so my daughter continues treatment, she is still in pain every day and cannot walk properly, her orthopedist requested a different physical therapy office, but again they denied that because of the missing reports from Dr. Thomas Reed. read more

I have had problems with my knees and right shoulder for the longest time:( Now since i have been going to Thomas Reed PT. I have no more pains. I don't know what Robert S. is talking about but I really like the staff, no problems for me. I'm going hiking now read more

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This is the second review I have made of this office. I love Dr. Reed and his kinesiologists are great. Sadly, I have come to see the front desk is now very mismanaged and it's run very poorly. I know they have been through a lot of staff at the front desk, presumably because it is a stressful job with an inordinate amount of patients. However, I was already a patient here and simply needed MORE physical therapy and asked if there was a way Dr. Reed could contact my primary physician and ask him directly to request from the insurance for more PT since it is difficult for me to get in to see my primary. The front desk staff said they would see to it that the request would be made. Mind you, I asked them this when I had 2 sessions still left so that the next sessions would be rather seamless with not much of a gap until the next request was authorized. FOUR FULL WEEKS LATER and the front desk staff here hasn't submitted a damn thing to the insurance!!! What the hell? They told me this would be "really easy". The heck of it is that I have called them 6 or 7 times over the course of 2 weeks to ask them if they could check to see when it was submitted and if not, to simply write a reminder on a damn Post-It note and put it on Dr. Reed's desk, and they couldn't even be bothered to do that!!! Each time I've called, they've said, "Call us back in 30 minutes or an hour and we'll check on it," but they never do! After 2 weeks of these ridiculous calls I have decided that's it! I will start the process all over again from the beginning and find another physical therapist. It's bad enough it takes my insurance 2-3 weeks just to authorize stuff but when 4 weeks has lapsed and the therapist's office hasn't even bothered to make the request to the insurance, forget it! It's a frivolous waste of time! My shoulders hurt and pop like crazy and these huge gaps of time between authorizations are only nullifying the progress I was starting to make in getting better! Obviously this office has way too many patients to manage and doesn't want new business nor can it handle the patient load they've already got. Better to go some place where the front desk isn't such a nightmare mess and where they actually can be bothered to return your phone calls. Sad & frustrating way to see this business go down! read more

AVOID AT ALL COSTS. NO TREATMENT THERE. There is no Physical Therapist in the exercise room just a hired aide who is unsupervised. There are at least 10 people in a small 10ft room at the same time during Covid-19. I went for the first time last week and told them I will just meet with Thomas Reed for Therapist on my 2nd visit and forego the Covid infested unsupervised workout room. I went today and arrived early. I saw Mr. Reed speak to the receptionist and when my appointment was up she said I don't know when he can treat you, you can go in the workout room. Something you should understand is this is a medical mill where there is no supervision and the Therapist just milks the City charging them for taking in as many people as he can. There is no staff Therapist besides Mr. Reed which I;m sure is not legal and he won't work with you. AVOID AT ALL COSTS. I hope he gets busted by the city. read more

Ana at the front desk lacks basic customer service skills. My mother has been disrespected several times. The therapists are great, however Ana needs to understand she is the first person patients see upon visiting the office. Her discourteous behavior will not be tolerated. Unfortunately we will no longer visit this center as we are appalled at the lack of customer care. read more

This is the second time I tried calling to schedule an appointment. The first time someone literally picked up the phone and hung up. I called again and it went straight to voice mail. I left a message and waited about a week and no one called back. I just tried calling again and again someone literally picked up the phone and hung up. read more

I wish I could give Dr. Reed 10 stars. I came to him with a condition known as "frozen shoulder." I couldn't raise my left arm at all. I had been to another therapy place and they gave my ultrasound and hot packs. My arm got worse. I was finally referred by my PCP to an orthopedist who did an MRI and saw it was frozen shoulder. After a cortisone shot, he sent me to Dr. Reed for aggressive PT. After 8 sessions, I had good movement in my arm and by the 16th session, I had regained 85-90% movement. Now I am back due to a injury sustained at work. I start Christmas Eve. I feel confident that I will get better knowing Dr. Reed is in charge of my PT. My therapist is Ed and he is the greatest. The office staff is knowledgeable and helpful. This is the place to come if you need PT. read more

Terrible, rude office staff. Would not recommend this place. Witnessed them treating multiple patients rudely, lying to patients, and refusing compassion to patients/potential patients. read more

I was in a car accident and I got great service there. My back feels so much better and I'm very satisfied with my treatment. Thomas Reed has this touch where it seems like he can isolate each individual muscle and work on it to help it heal which I found very cool and obviously helped the therapy. They also gave me some great exercises to do at home that continue to help in my recovery. Not sure what Robert S. was talking about because I found the staff very helpful and pleasant Keep in mind that there are two offices, one in Van Nuys and one in Woodland Hills. The Woodland Hills office if much nicer esthetically and the machines are newer so if you had a choice, go Woodland Hills, but Van Nuys is fine also, albeit a little run down, but if they help you heal quicker, who cares if it's a little older. Hopefully I never have to go get PT again, but if I do, I will definately go again without hesitation! read more