Dr. Wieland has been my Primary Care Physician for over a decade...and she actually saved my life…read moreby making a correct diagnosis when an ER had a different idea of my problem. We have a great rapport, and I'm sorry that as of January 1, 2019, she will be seeing only Medicare Advantage patients. I'm going to miss her!

Dr. Patricia Lopez-Po and staff (Victor, Tury, & Alejandra) are always on time, compassionate,…read moreempathetic, easy to talk to and relate exceptionally well. Hands-down the most effective and efficient doctor visits I've had with Dr. Lopez and her friendly staff. I look forward to my visits, always leave feeling so much better in every way. Do yourself a favor, visit Modern MD and meet the most awesome people. Love them!!

They literally listen to everything i say. They try their best to help and if it doesnt work the…read morefirst time they have you try something else till they find the answer. I have not met an rude employees here they have all treated me well. I recommend this place to everyone even for just a physical

Not sure about the doctors working here because their front desk staff attitude turned me off right…read moreaway. I need a new primary care physician and was referred here. I called to make an appointment and a woman answered with only a rude, "hello", then gave attitude when I asked if this was the Texas Tech Clinic. "That's what you dialed isn't it?" -- Excuse me? Whatever, I remained polite and explained that I needed a new PCP for follow-up care of an ongoing issue ideally in the next 7 days. She said with the same annoyed voice, "nothing available until mid-September." I just hung up. Recommendation to the folks running this place: change your front desk staff. Looks like I'm not the only one saying this judging from other reviews on here.

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

I have use Dr Personett for over 20 years She is and always…read morewill be my primary Doctor

Great staff. They take their time with each patient making sure all is addressed. The wait time…read moreis not too bad. I usually see Cristy Ponce. I like how she is understanding and works with you to give the best option for my needs

I did not have a good experience. I spent the better part of my morning on the phone with hillside…read more They scheduled me for appointment at 12:30 p.m. little to find out the appointment was actually for 1:30 p.m. due to their time zone. Would it have not been best to let me know up front? And to top it off I waited almost 1 hour for the doctor during a telle medicine visit. And to make matters worse during this time I needed to be there for my family as we just discovered a major death in the family. I have more experiences with hillside and not just this location as a company. These experiences are not good and all credibility has been lost.

Dr. Martin is great! He just recently wanted to reduce his practice size to provide excellent…read morepersonalized service to his patients and partnered with MDVIP. A dedicated Patient Concierge Medical Service. My appointments are scheduled and I am seen within 10 min of arriving! I receive excellent personalized service by Dr. Martin and his amazing staff! Thank you!