I have use Dr Personett for over 20 years She is and always…read morewill be my primary Doctor

Dr. Patricia Lopez-Po and staff (Victor, Tury, & Alejandra) are always on time, compassionate,…read moreempathetic, easy to talk to and relate exceptionally well. Hands-down the most effective and efficient doctor visits I've had with Dr. Lopez and her friendly staff. I look forward to my visits, always leave feeling so much better in every way. Do yourself a favor, visit Modern MD and meet the most awesome people. Love them!!

I was a last minute walk in this morning- and Jay Guerra was amazing at understanding what had been…read moregoing wrong with my prior treatment. Being in a medical setting myself, I needed to make a turn around fast. Everyone at El Paso Wellness Associates helped me get in and out! I finally got the treatment I needed to start improving after 5 days of not getting better. He advised me on what to do for home care and took the time to explain. Thank you so much for helping me get better!

I always receive excellent care, So glad I can schedule with either Adrianne or Jay when I need…read moremedical assistance. The annual physical is always on time, no delays In the waiting room or exam room. They take the time to review my blood work and history of whatever may be going on this year. I know the medical advice I receive is always on point. Necessary referrals are always provided is required.

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

When I lived in El Paso, my primary care physician was located here. He was a fine Dr., and I…read morenever had any problems with him and would recommend him, but this isn't a review on my Dr. this is a review on the center. Most doctor office staff are pretty unfriendly...probably has something to do with working for arrogant dickhead doctors. But the staff here are probably the worst I have encountered. I don't think they have ever even encountered the phrase 'customer service' or 'service with a smile.' That and like most medical offices, they seriously overbook...so I have never been in and out of here in less than an hour even though my time with the doctor rarely topped 10 minutes. Now I just come here to pick up paperwork for my mother-in-law. I can't wait until it is all paperless and can be sent via email. Oh and they usually have Fox News blaring...that isn't even real news!

Review of employee at check-in/front desk, not doctors. Lousy customer service. Arrived for an…read moreappointment yesterday only to be told they were not accepting new patients with my insurance, Humana HMO. That's their prerogative and it wouldn't be a problem except when I originally called to make the appointment, I specifically asked about that and was assured my insurance would be accepted. Not. The employee "assisting" me was unfriendly, rude, and unapologetic. Because of their incompetence, I wasted my time going to a non-appointment, had to find another PCP, make another appointment (in three weeks), and wait to get my prescriptions refilled.

Great staff. They take their time with each patient making sure all is addressed. The wait time…read moreis not too bad. I usually see Cristy Ponce. I like how she is understanding and works with you to give the best option for my needs

I did not have a good experience. I spent the better part of my morning on the phone with hillside…read more They scheduled me for appointment at 12:30 p.m. little to find out the appointment was actually for 1:30 p.m. due to their time zone. Would it have not been best to let me know up front? And to top it off I waited almost 1 hour for the doctor during a telle medicine visit. And to make matters worse during this time I needed to be there for my family as we just discovered a major death in the family. I have more experiences with hillside and not just this location as a company. These experiences are not good and all credibility has been lost.

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Wieland has been my Primary Care Physician for over a decade...and she actually saved my life…read moreby making a correct diagnosis when an ER had a different idea of my problem. We have a great rapport, and I'm sorry that as of January 1, 2019, she will be seeing only Medicare Advantage patients. I'm going to miss her!