I have used Thomas Clark a few times now and each time , they sent very professional, respectful and outstanding employees. RoseMary is the wonderful and very kind office manager who schedules the appointments.,. From replacing the lead pipes per DC Water wth Daz supervising and minor plumbing issues, they have been outstanding and reasonable and fair with their prices. They are a very reputable company. Thank you. read more

I purchased a new dishwasher from Lowes. They picked up the unit and installed. They were prompt whiwith excellent communication ch is a miracle these days! They were profession and in and out. Excellent experience! read more

Save yourself the effort. This company didn't respond to either a phone call or a web inquiry. If they can't take the job, it would be in their best interest to let potential customers know, or at least recommend someone who can. read more

I bought a HVAC maintenance plan and never able to schedule an appointment. So frustrating.

We have used Thomas E Clark regularly over the years at multiple homes for plumbing services. The office staff is always friendly, understanding, and professional. The plumbing technicians have been uniformly expert and careful, and fixes *stay* fixed. From simple issues to complex situations requiring extra parts and return visits, the crew from Thomas E Clark has solved problems for us. Rates are reasonable for the value that you get from their services. read more

The kitchen sinks were blocked which required snaking the drain. It was a particularly stubborn blockage of the kind more often found in older homes. It was no match for Raphael's diligence, patience and perseverance. Well done! read more

Used them for installation of heating/ac units and they were more expensive than others but my sense was they were a higher quality operation--I had used them before with good experience and found them responsive. But when issues arose this time around did not find the extra money paid was worth it. I would not recommend them at least for ac and heating issues, and be aware that there are cheaper options out there. read more

This company was highly recommended by a friend. Contacted them concerning my water heater that was no longer providing hot water. I knew it was not the pan because there was no water on the floor. I also knew it was not the expansion tank because it was only a year old. The technician from Thomas E. Clark after inspecting the appliance stated that we needed a new hot water heater. In addition, the tech stated that county law now requires a chimney liner, which is true. His estimate was several thousand dollars including the cost for the chimney liner and installation. However, his analysis just did not sound right so after paying him for what was an expensive and unnecessary cursory diagnosis I called the manufacturer. After the manufacturer asked a few questions he said it sounds like the thermostat needed to be replaced. I contacted another firm to install the thermostat. It cost us roughly $250 I am so thankful for not falling for the SCAM and being validated for the decision not to proceed with installing a new water heater. That was in 2019 and I am here to tell you that its been 6 years and my hot water heater works perfectly. Moral of the story chose better friends (LOL) but more importantly do NOT allow these salesman dressed up like technicians pressure you into a purchase you may regret. Totally dishonest company.. read more

My kitchen sink backed up on a Friday, and my usual plumber was unable to schedule me until the following Thursday. They recommended Thomas E. Clark. Everything about this experience was exceptional. Despite my being a new client, they hit a tech out to me the following Monday. He arrived on time, did an excellent job, and the cost came in a lot less than he estimated. Everyone I dealt with in this company pay was pleasant, professional and genuinely nice. I highly recommend them and will use them again myself. read more

Our basement pipe was leaking over the weekend. Calling a dozen local plumbing companies, Thomas E Clark was the first to have a human answer the phone quickly. They listened to our problem and was very attentive. Being early afternoon on a Sunday during a heatwave, they advised they could help us in the evening after 8. We were grateful they could fit us in their schedule during a heatwave of broken air conditioners. We had to cancel because another plumber returned our call and was able to come to repair in 10 minutes. Appreciation of a representative to speak with and customer service on the phone! read more

Dillon is the best! He showed up on time, and was clear and professional. Explained what needed to be done and was super efficient with his time. Very grateful. read more

If Thomas E. Clark Plumbing can get you in a situational corner, they'll take you to the cleaners. They charged us at a rate of at least $877 per hour. They might also walk off with your property like they did ours. For same-day service of (1) a leaking faucet-sprayer hose and (2) a clogged drain, they charged us $1,509. They said they didn't have the right fitting for a new hose, so the only solution was to replace the entire faucet for $999. They said it would take days to find the right fitting, leaving our tenants without a working kitchen sink for who knows how many days. That was the situational corner they got us in. While the leak stopped if the faucet was off, a good landlord needs to keep their tenant's utilities working. Unscrupulous contractors know that and will exploit it. According to HomeGuide, you can expect to pay "about $125 to $170 per hour when you need emergency plumbing services." For 1.5 hours of work, Clark Plumbing charged us $1,509. Given that the awful faucet they installed to fix a hose leak retails for $193, their rate was at least $877 per hour! On top of that, the Clark plumber walked off with our higher-end kitchen faucet that he removed. According to him and our tenant, its only defect was that its replaceable hose sprung a leak. He never asked if he could take our faucet, and not being on site ourselves, we were not able to notice and stop him. I'd have assumed that, like other contractors, he'd leave any of our property he worked on, or ask if we wanted it to be disposed of. Instead, on his own volition he decided our property was at his discretion. That work was done on a Saturday evening (Dec 21), and I called within 24 hours asking them to return the faucet. I was told they disposed of it. However, given that the county dump was closed the entire time and that Sunday trash collection is unlikely, it seems improbable that it could have been irrevocably disposed of. Moreover, it's impossible to believe a plumber would not be aware that he was walking off with a perfectly good higher-end contemporary faucet that only needed a new hose. My second call back on Sunday, asking how they could have irrevocably disposed of it on the weekend was not returned. Thomas E. Clark Plumbing are bandits with a wrench who ripped us off in every way they could. read more

Davon and Dee just left. Fantastic service from start to finish. I was in a bind - needed help TODAY. Spoke to Theresa on the phone who really seemed to make the effort to help me out, even though I'm a new customer. Davon and Dee knew what they were doing, were very polite and knowledgeable, worked quickly and efficiently and fixed my problem. Thank you very much. Great to work with this family owned business. read more

We used Thomas E. Clark for a plumbing issue not long ago. Although the work was acceptable to us, it was in our opinion, very expensive. The acceptable work was just average and not exceptional, thus the 2 stars. We do not plan to use them for plumbing in the future. read more

Thomas E Clark plumbers showed up quickly and fixed a leak above my basement shower ceiling. I would definitely call them again.

I've worked with this company on and off for over 20 years. For one reason or another I've ended up different companies several times, but I keep coming back to Clark when I remember my experiences. The most recent was when I had three faucet related issues in my old hose that were beyond my basic skills. The scheduler called me back on a Sunday. The guy who came immediately fixed what he could with available parts, didn't charge for the partial fixes and followed up to make sure I could get the hard to find bits. The plumbers are almost unfailingly knowledgeable, on time, and courteous. I wish I could say the same for all the companies I have used. read more

I'm not quite sure why this place is getting such high marks. I called to ask for pricing to replace the shut off valve to a toilet. This is a pretty standard repair and although I could probably do it myself, since I have to shut-off the water to the whole condominium, I want to be sure it's done right the first time so I thought I'd hire a plumber. Anyway, they charge $99 to come to the location and then charge by the job (not by the time). When asked what it would cost to replace the shut off valve, which is a pretty standard job, they said they couldn't quote me a price until they came to view the issue, which would cost me $99. There is no reason to come see a toilet shut-off valve replacement. This is a simple plumbing job which doesn't require a view. In the end, they quoted me a price after I questioned why they would need to see what the cost to replace a toilet shut off valve. Overall, bad customer service and over-priced. read more

Our water heater broke on a Saturday and at the suggestion of a neighbor, we called Thomas E Clark Plumbing. From beginning to end, the replacement of the water heater was seamless. The plumber, Raphael, and his helper showed up on time and immediately explained the process to us. They were knowledgeable, professional, careful and very neat in replacing the water heater. And given that it was a Saturday and COVID, we were delighted that they had the water heater in stock! We could not have been more pleased with the process, from beginning to end! read more

Horrible service. The technician came to repairs leak in utility room. He told that he fixed. Few days later the leak happens again, the same tech Ian came back and claimed that it was another issue. He was doing a very sloppy job, that now I need to hire somebody else. Very disappointed! read more

Disappointing. After doing plumbing work, they reported that both my hot water heater AND my furnace would not turn back on. After spending a long time to figure it out without success, they broke the glass window out and lit it by hand, leaving an open hole with a flame behind it. This visit cost $1100 and they didn't get to the hole in the drain line I had first called about which still leaked. The next day, their furnace expert charged another $69 to clean and inspect and announce my furnace's "mercury switch" had died and I needed a completely new furnace for $6700-7300. (Both it and the water heater were fine before their visit.) In the end, I fixed the furnace myself by simply vacuuming a piece of rust out of the pilot light nozzle that was apparently interfering with it. And the alleged mercury switch? It and the furnace are working just fine again. What's worse, I called to get credit for the furnace visit, wrote a long email that same day explaining why, and mailed a letter a week later....all without a call back or response of any kind. This tells me alot about their interest in customer concerns. It also makes me wonder how many old ladies and homeowners who are unable to inspect their own furnaces end up getting "up sold" new equipment that wasn't really necessary. One last thing...I called my furnace manufacturer. They were surprised at the price quoted. They noted that their distributer sells a replacement unit with the same exact venting valve configuration as mine (making installation very simple) for $1995 delivered. This puts the $7300 quote in perspective. read more

Fantastic, prompt and affordable. Gene and his assistant were courteous, efficient and worked hard to diagnose problems I was having with sinks, a bathtub and a shower and took care of everything while scrupulously observing COVID-19 protocols. Highly recommend. read more

Our previous awesome HVAC guy, Mr. Saini, retired, and had recommended Thomas E. Clark. Absolutely great experience with their HVAC side. The tech (Daniel, I think) worked hard at fixing both HVAC zones after the house was hit by lightning. It took a couple of days, some sleuthwork, and extra parts, but he had us at a comfortable temp before the outdoor heat kicked up again. He was professional and pleasant, really seemed to go above and beyond in at least making us feel cared for, but also in making sure the job was done well. Our insurance reimbursed everything, which I took to mean they found the charges to be reasonable. We were also pleased with the plumbing work. Our sump pump was taken out by the same hit, and the plumber (Efren, I think) had us up and pumping again right away. (And our insurance covered all of that too, so reasonable charges, I presume.) He also found a leak in our powder room sink and did a beautiful job replacing the hardware and caulking around it. The price for the hardware he had on hand was quite high, though is lovely. I actually love my sink hardware now. Efren was friendly and seemed to also work hard. read more

No one in the history of home ownership wants to hear the words "your boiler needs to be replaced". No one. But after 30 years our gas boiler had finally given up the ship. And lucky for us friend had recommended Thomas E Clark to us a couple of years before. They are professional, efficient and they explained exactly what was needed. They installed the new boiler, took the titanic relic away with them and cleaned up the work site. Fabulous. Courteous and professional staff! read more

I requested a quote to replace both my AC unit and my water heater from this company. During my conversation with the technician, he rudely called me out for interrupting him while correcting him about the status of our chimney liner and the manufacturer warranty of a particular AC unit model. At the end of our argument, he refused to give a quote and he told me that his company is nor for me. Good to know that they are not looking to earn new customers. I will never use this company and I do not recommend them to anyone. I got the jobs done with inspections passed by other company. read more

Our boiler was starting to act up so we decided to seek competitive proposals to replace the unit. Clark was one of several that came to provide an estimate. The estimator, Carlos, was very thorough, knowledgeable, and helpful in my understanding what he proposed to do. After evaluating the proposals from competitors, we selected Thomas Clark to do the work. Carlos and his team arrived at the time promised and did an excellent job removing the old unit and installing a new one made by NTI. It is a pleasure to work with a true professional who was very careful throughout the process to ensure its successful completion. read more

I had a leak which turned into a waterfall a couple days before my appointment with Thomas E Clark plumbers was scheduled. I called to see if I could get assistance sooner. Later that day, plumber became available. Boubacar Diallo and partner from TE Clark did a fantastic job. Fortunately, since they carry a great stock of supplies, the parts needed for my faucets were available and the leak was fixed in just over an hour. The price was very reasonable. Very pleased with the courtesy and skill of the TE Clark Team. Worth every penny. Last year, my toilet developed a leak on an emergency basis. The plumbing crew was booked up, but TE Clark has a person who only does toilets. Again, TE Clark had the skilled technician who came quickly, replaced my toilet, and because of TE Clark the damage was kept to a minimum. I know that other neighbors also used TE Clark with excellent results. I can't recommend this company enough. read more

My credit card got charged more then double what I was quoted on the phone for their initial assessment of my HVAC system. There was a clear lack of communication from their service representative. The repair itself was good, but probably significantly more expensive than other HVAC specialists in the area. read more

owning a home.... or rather, paying off a bank who owns your home while you occupy it, can be expensive. occupying an older home can be even more expensive. working so much that you don't have enough time to do the minor repairs yourself, can be expensive. case in point - my bathroom sink that i have been battling with over the past year. i'd tame the beast, then it would come back at me, and then i'd tame it again. the sink roared back and not being able to take time off from work, i was pretty much forced into calling a plumber to come in on a saturday. not really an easy thing to do, so i went with Thomas E. Clark. i scheduled an appointment. a window from 10am - 1pm was set up. i got a call at 10am saying that a plumber would be arriving in 45 minutes. he did just that. he snaked my sink, got it working properly, and didn't leave a mess, all within about an hour. i asked a few questions. he answered them. damn galvanized pipes. $69.00 service fee $155.00 for the sink repair i'm pretty sure i could have gotten someone cheaper, but since it was a saturday - i was pretty much stuck. i'm pretty sure that i could have rented a snake and done the work myself, but i wanted a little professional insight upon the state of my..... errr, the bank's 60 year old pipes. i got just a little insight. all in all - they did the job and were completely professional. the price?????? i don't know? if you know of a person or company that can do this kind of work on a saturday morning at a better rate, please let me know. read more

Thomas E Clark - Plumbing Near Me

I called Thomas E Clark to address a malfunctioning air conditioning unit. While the technician was courteous and knowledgeable, I found their pricing to be outrageous. I was charged a total of $288 ($219 in parts and labor and $69 in service call fee) to replace a capacitor. I mentioned to the tech that $219 seemed high for a part that was so simple and so easily repaired, (took less than five minutes) but I ultimately paid for the part and the installation. Subsequent research online showed I could buy a dual capacitor for less than $10 at hardware stores or home improvement retailers. I can understand a markup and charging for labor, but that seems excessive. I also called the company to inquire about the pricing. They were polite but didn't provide much in the way of explanation other than to say "their pricing comes from a national book" and that "their part was better than others." I'm sure both of these things are true; I just find it hard to believe that their part is 20 times better, justifying the cost. In short, they received two stars because the technician was great but their pricing structure seems geared to take advantage of homeowners who aren't well-versed in the nuances of a/c repair. I don't begrudge anyone for making a living, but I am left feeling taken advantage of which I don't appreciate. read more

First hired Thomas E Clark 15 years ago. They are honest, reliable, fair and professional. I've since use them for new AC systems, Heating systems, water heaters. Absolutely the only choice you should make. Sure they don't advertise like the others but they don't need too. read more

This is a review of Thomas E Clark's plumbers. I had a leak in my shower faucet and called TEC to come out. They removed a broken "cartridge" which controls the shower/tub faucet. They said a new cartridge had to be ordered. However, they left my shower with a gaping hole in the wall where the faucet is supposed to be, and without any running water (I could turn the water on manually and it would just shoot out of the wall, I guess). After that, TEC did not provide any info about when my part would arrive (which was apparently ordered in a batch, so perhaps I wasn't the only customer left in the dark). At one point I called them and they did not know if the part would arrive on Friday, or on Monday (so maybe I wouldn't have a working bath or shower for 3 days, or maybe 6 days, who knows?). At another call they had apparently scheduled an appt. without telling me and without the part having even arrived. Every time they didn't have info about something, they said they would "call me back", which I'm convinced now was just to get me off the phone. They apologized for the issue a week later however, at the time, Thomas E Clark did not seem to care that they left a customer's job half done without any information about when they would come back. Very unlikely to call them in the future. read more

I had Thomas E Clark out twice now and I've been thoroughly impressed both times by their professionalism, knowledge, and honesty. The first time was for a humidifier. They gave me all my options and the prices and carefully outlined the pros and cons of each. They eventually steered me towards the cheapest option. (It works great and installation was very professional, clean...) while I had the rep here I asked about an unrelated issue--getting my house to heat and cool more evenly. He told me my options again and honestly told me the highest cost one was probably not what I really wanted because it was best suited for when you're going to be opening up all the walls anyway. The rep gave me a free, easy idea to try and it worked! Wow. This most recent time I had the plumbing guys out to discuss a backwater valve. The rep told me the pros and cons of the valve itself and evaluated my house's suitability for it/need for it. He basically told me it isn't necessary for me and would cause a huge mess and high costs. Yet again since I had him here I asked about an unrelated issue-sewer gases getting into our house. Others I've talked to told me I'd need to rip out the walls and ceiling in the bathroom to get at the venting--very expensive. Thomas E Clark's guy looked at my problem and came up with a cheaper, less invasive solution to try first. Common sense, honest HVAC and plumbing? I think I'm in love. read more

I really wanted to work with this company based on reviews and a recommendation. I tried to reach them 5 times. I hoped to schedule two appointments. One for a home furnace repair and one for an HVAC audit. My first call someone said they couldn't schedule me, but someone would call me back within an hour. They never did. I tried calling two more times, but their phones weren't working. So, I chatted with someone online, and submitted an online request for service...Still, no one called me. I finally reached someone today. They said I would have to pay "over time" if I wanted anyone out to our house within a week. They gave me a 12:00-4:00 window on Thursday. I asked if it could be 12-3. The answer was "no, you could do earlier if you want to pay overtime." I told them to please convey to someone there that I was flexible with them and I regret it. I would go work with Cropp Metcalf instead. I can't say the people at Thomas Clark were rude, but I can't say they were helpful. They waisted an entire day, and added a headache to something that should have been pretty easy. read more

I called Thomas E Clark to fix my A/C after it stopped working. They offered to come the day I called (Monday) evening which was great, and asked for a $104 overtime charge rate in addition to any service provided. It seemed fair and I agreed. The person came and fixed a clogged pipe quickly. When I looked at the receipt ($~450), I noticed that I was also charged for an overtime rate on the service. So overtime charge, and then additional overtime rate which turned up to be 30% more. This I was not told. Few days later, the A/C stopped working again. So I called the same company and they said they will send someone, but again are asking for an overtime charge and an overtime rate. I agreed thinking that if they will come back to fix their work they may not charge me again. The new technician said he is diagnosing a new problem, this time with the A/C unit wiring, and will have to replace the wires. He did replace them and got the A/C running again, and charged $~600 for the service. He also recommended that in the long run I should add protection to the wires and he will send me a quote. The next day, the A/C stopped working again. When I called the company, they claimed that it is because I haven't added their wire protection and it is my fault (even though this is not something that the technician said is necessary immediately and definitely did not imply that the A/C can't work for even 24 hours without). With that approach, and while I should have insisted they come and fix the problem without charging me, I decided that enough is enough and I will take the sunk cost and call another company. The other company came the same day, fixed a completely different problem and added refrigerant all for less than 400$ and A/C is working flawlessly since. Will not call them again. read more

Cannot say enough about their hard work, dedication and smarts. I recently used them to help locate a ring that had fallen in the toilet and was automatically flushed into the pipes. Their response time was immediate, they devised a tool to catch the ring should it have flown into the street sewer and were incredibly persistent. I will use them again for my home plumbing. read more

I just had Clark plumbing install a new showerhead and kitchen sink. I supplied the showerhead and sink. The cost of labor for 50 minutes of work came to over $450. I was stunned. I learned they don't charge by the hour any more but by the job. And their prices are off the charts. I used to use them regularly years ago when their prices were high but reasonable. Now I would not recommend them to anyone who has even the slightest concern with cost. read more

In the past two months, I've called Thomas E. Clark twice for service. For the first visit, the heating wasn't working in one of my rental units and my kitchen faucet was rattling. I called on the weekend and received a prompt return call to schedule an appointment the following day. Carlos, did the HVAC work and Edwin did the plumbing. They were both outstanding. I was advised in advance there would be a $69 service charge for each visit. After the work was completed, I felt the total costs with service charge were fine. Yesterday, I was experiencing leaky bathroom faucets in my unit and one of my rentals. I was happy to see Edwin arrive promptly this morning. Again, he did a great job. Even if I could find cheaper service, I'll pay a little more for professional, prompt and expert service. read more

I really had to say something about my experience with Thomas E Clark. Our boiler went out which supplies both heat and hot water to our entire house. I called Thomas E Clark and they had an HVAC tech onsite within an hour and a half. He quickly figured out the problem, some kind of control module and we also had a rusted expansion tank. He had both parts available and fixed everything in under an hour. During this time, we discovered a pinhole leak in another pipe. The HVAC tech couldn't fix this, but called in and had a plumber onsite literally within 5 minutes after he left. This leak was in a really tough spot, but it didn't seem to pose any problem for the plumber. Again, done within an hour. Both of the guys were very careful and thorough. Also, everyone was so nice and professional, from the person I spoke to on the phone to both of the guys that came out to the house. Really great job. I would definitely recommend. thanks read more

I had an incredibly frustrating experience just trying to schedule this company to do an inspection of my AC system to get a quote for replacing it. When I initially scheduled them, they gave me a 4 hour window from 12-4 PM, which required me to take half a day off work because I do not work from home. Two hours into this window, they called and told me the tech would likely arrive closer to the four hour point. Then, he never shows, and only after I call them do they inform me that he had an emergency at the previous appointment and wouldn't be able to come until at least 6PM. I had other engagements that night so couldn't wait for him, so reluctantly rescheduled to 10-12 the next morning. Again, I had to take a half day off work for this. Then, the next morning there's supposedly another emergency at the site the tech was at before mine, and they said he probably wouldn't come until 1. I couldn't afford to take the whole day off work, so I cancelled the appointment because they were extremely unreliable when trying to gain new business, and I expect their service wouldn't be much better once they already have my money. I do not recommend them. read more

BEWARE! I guess the DC and MD locations are tied together. I went by the ratings for the DC location when I setup an appointment. I was floored by the estimate for replacing two undersink water valves and removing old dishwasher/installing the new. $900+ I know enough to know that was absurd. Still had to pay a $99.00 charge for them just to show up. BEWARE! BE SMART read more