I tried scheduling an appointment for myself here and it took forever and then somehow it got…read morecancelled without me knowing. The secretary is incredibly incompetent and doesn't seem to know how to do anything. I'm definitely not going back

just went today 5/19/25 the sec. receptionist and dentist was friendly, professional, the dentist…read more gave me some good advice, the dental hygenist Christina was professional, friendly and did a through cleaning, as her usual and gave me some excellent dental hygiene advice! ill be back thanks

The best dentist! Staff is amazing and friendly. I Always feel cared for here. I would definitely…read morerecommend to all my family and friends

Patience and excellent care provided to my family by Dr Sourial is not deniable for the past 10…read moreplus years. So sad my insurance is no longer their in-network practice from last year. But I can still voucher the great work done in the practice. Still trying to figure out how much difference between in or out of network cost us; if it's reasonable, we want to stay!

This practice was great with the original dentist, but has deteriorated since. I was reasonably…read moresatisfied until covid hit and they started hounding me to come in for routine work against the recommendations of the World Health Organization. They left increasingly irritated voice mails and sent texts, emails, and a letter. I ignored them. Then in a clear violation of privacy regulations and HIPAA law they called relatives of mine and asked them to get me to come in for an appointment. These relatives do not even live in the same household and are not a medical proxy or otherwise entitled to access to medical information about me. The hygienists are good but management needs to take a chill pill.

This has nothing to do with the pandemic my experience was pre covid. Dr. Kavi is extremely…read moremotivated to find cavities in your mouth that you never thought you had. No other board certified dentist would find. Her technique is also lacking so expect painful drilling. I felt like a terrified little boy when I went in for future procedures after the first one. Seek other options! It's too bad because the hygenists are very good.

Reliable, honest, relaxed environment, staff is friendly and knowledgeable, they appear to love…read moretheir jobs. Communication between dr's and staff has always been top notch. Hours of this practice is what fits in my family schedule. The length of business experience was also important to me. They are patient focused at the same time have the most upto date technology in the office.

Don't. I'm changing dentists…read more After 2 years, my family and I are moving on. Every appt I make, it either gets cancelled same day or rescheduled. I've showed up for my appt and no one is around to greet me for 10-15 min. My last straw was when i came in for my appt, and the dr literally said "I have to go" you're in good hands (meaning the hygienist) she left, I never even got to see my Dentist! So unprofessional

Worst experience I've ever had with a dentist's office. As a new patient I had filled out their…read moreforms and mailed them in about a month or so prior to my appointment (just a routine cleaning) to make sure everything went smoothly. I had to line up a babysitter for my two toddlers in order to go to the appointment. When I went in the tech acted like they had no information on me and started with the health history all over again. If they actually hadn't received the forms, you would think that they would have had me fill these out in the waiting room instead of the tech going through 2 pages of questions verbally. The first question she asked was if I'm under a doctor's care. I told her I'm under the care of an oncologist as I have breast cancer, but I am NOT currently on any treatment whatsoever as I have an upcoming surgery. The tech immediately stated that I would need clearance from my oncologist in order to receive a cleaning. I told her I don't need clearance as I'm not on any treatment (which means absolutely Nothing, no chemo, no medication), and if I needed clearance my oncologist would have told me so. She continued to insist that I need clearance and tried to call his office, which was not open for another hour. Then she tried to get me to come back in 3 hours. I told her I have two toddlers at home with a sitter and could not drag this out for another 3 hours waiting for a clearance that I don't need in the first place. She continued to go on about how its her license on the line even though I had signed an Informed Consent for Treatment document and sent it in with the rest of the paperwork. She made me feel as though I was a liar about not being on treatment, and a liability to her career because I have cancer. I finally gave up arguing with her and told her point blank that having cancer has already made my life a living hell, but now I can't even get my teeth cleaned because of it? Then I walked out the door. I understand the tech felt like she needed to keep herself covered but that's why they have patients fill out consent forms and release their liability if anything goes wrong. This office was beyond unprofessional, obviously disorganized, not to mention clueless and insensitive about their patients. I left there feeling as though I wasn't just a person needing a routine cleaning, just a big red X with cancer that they wanted nothing to do with.

Wish there was an option for zero stars! Called and spoke with an UNINFORMED and RUDE person that…read moreanswered the phone at 11 am on Oct. 7th. Told her exactly what procedures my husband needs to have done and mentioned he has been examined by other drs. She kept saying she wasn't a doctor and couldn't give me the answer if those procedures were done at Aim Dental - also that a dr. would have to do an examination first. I REPEATED I just want to know if particular procedures were even done at Aim Dental. She repeated many times she didn't know. I asked a few times to speak to someone else who could just answer the question. Rather than give the phone to an informed employee, she HUNG UP!!! This was the worst customer service I have ever received!!! Why does Aim Dental have someone answer phone calls that is totally unprofessional and can't answer a simple question?!!!!

If I could have given zero I would have; if near runaway don't walk. Dentures did not fit caused…read morehyperplasia an awful syndrome that they implied I was making up, till I went to the specialist at Brigham & Women's they sent me to ... and even then they disagreed with the specialist "they sent me to" an esteemed dentist, Phd, oral pathologist and medical doctor. They attempted to re-line the dentures, I ended up in the ER (documented) for chemical burns in my mouth and spent a week using lidocaine mouthwash. Asked then demanded a return of my money for unuseable dental appliances, was told they provided me great care (over $3k of product that was unuseable) and that they would not try to fulfill the agreement. In essence we will keep your money now go away. I have spent an additional $4800 to have teeth, but yesterday was the final straw the fillings (which were not) completely fell apart it will cost me an additional $3 to $5k to fix the remaining natural teeth I have in my mouth that they have destroyed. I am not litigious person I reached out to resolved this and was rebuffed in no uncertain terms, but I have no choice but to finally proceed with legal process as a disabled senior I cannot afford an additional $10k to fix the mess they have created and yet kept my money. What will be more disturbing will be their defense I am sure rather than the resolve, standard difficult patient yes admittedly I had the nerve to expect after spend thousands of dollars to one receive the top notch product they assured and to have a product so important to quality of life to fix without causing additional health issues that have been documented by 2 periodontists, 3 physicians, a maxillofacial surgeon, 2 dentists, 2 oral pathologists and the specialist they sent me to. Regretfully, I must say run do not walk away from this provider and their satellite office in Maynard, MA Nexus Dental. Or like me you will probably end up in a courtroom trying to get back the funds they have taken from you and the funds they have cost you despite initially just asking for the funds they have decided to keep for sub-standard product and services. By the way all of this is documented in actual medical documentation as well as contemporaneous notes.

David and her staff are professional, kind, and great at communication. Dr. David offers a safer…read moreand more natural option to expanding the dental arch called an ALF. We interviewed several orthodontists before who wanted to install a harsh palatal expander because they had no training with the ALF. She understands lip and tongue ties and how they affect the development of the arch. I wish every dentist took the time and got the training to learn these things! We searched high and low until we found her. So lucky that she is in our state!

Just go. You will NOT be disappointed. Courteous, intelligent, and highly skilled staff. 5 out of 5!read more