A complete disaster…read more
This review is based on my personal experience with Dr. Thorne.
In 2014 I had my first deviated septum surgery together with rhinoplasty and otoplasty by a Dr. in New York City. After recovery, it was clear that my breathing didn't get any better, and the aesthetic outcome was very underwhelming. A few years past and I was ready to fix all of the above and go through the revision procedure. I met with a plastic surgeon in New York City who said he doesn't specialize in otoplasty, and he highly recommended Dr. Thorne for the revision.
I looked online, and Dr. Thorne seemed very promising. I booked my appointment and met Dr. Thorne in his office on the upper east side. He was amiable and asked me to point out my concerns. In a detailed conversation, I shared everything I wanted to address in the revision surgery. We met a few more times to review things, and on multiple occasions, Dr. Thorne repeatedly said, "I can probably make it better," referring to all three concerns mentioned. I set up a revision surgery for all three issues with full trust and a good feeling about Dr. Thorne, helping with my deviated septum, rhinoplasty, and otoplasty. The price tag was high, but Dr. Thorne made me feel confident, and I did everything I could to come up with the money and move forward with the procedure.
On the morning of the (first) surgery, Dr. Thorne and I reviewed everything we discussed previously. I made it very clear to Dr. Thorne that I want the most minimal intervention; specifically, I requested not to alter the bridge of my nose and the upper part. I wanted him to focus on the tip of the nose, the deviated septum for the breathing, and the ears.
The surgery time was set for 3.5 hours but ended up being 6.5 hours, 3 hours longer than expected. I woke up from the anesthesia later with a patch of tape on my eye with a stinging feeling. Dr. Thorne accidentally slit the surface of my eye during surgery!!! At my state, post-surgery, while slowly coming out of the anesthesia, I couldn't discuss what went wrong and the root cause for the complications, specifically the damage to my eye. Therefore I got discharged and was picked up to start my recovery.
At home, while recovering, I've started noticing a few things which alarmed me and made me question the success of the surgery. My left eye was bleeding due to the cut I've experienced during the surgery. My left eye had to remain shut to avoid the burning sensation. As per Dr. Thorne, this happened on accident, since they "forgot" to tape down my eyes during the surgery. Secondly, once the swelling around my nose subsided, I noticed a huge dent in my nose, which left it crooked and deformed, as seen in the image attached. Needless to say, that during our pre-surgery consultation, this was not the intended shape of the nose and was an unnecessary alteration of my nose. Lastly, the ears looked asymmetrical. They had visible scarring and hard creases, which remain until this day, making my everyday life uncomfortable while wearing a mask, sunglasses, or merely holding the phone to my ears.
During the check up appointments, Dr. Thorne admitted that revision surgery is required to correct the mistakes made, as described above. We've set a new date for the revision surgery, and Dr. Thorne covered in full the revision, taking responsibility for the outcome. Although this offer was expected, another surgery meant more down-time and recovery, which took a toll on me financially as a creative freelancer due to my inability to commit to projects.
The revision surgery outcome was far from satisfying, and the experience became traumatic on physical and psychological levels. After recovering from the revision surgery, Dr. Throne admitted that another surgery might be necessary.
At this point, I met with a few plastic surgeons for a second opinion. They were surprised at the outcome since Dr. Throne is a renowned plastic surgeon, but all agreed, as did Dr. Throne, that an additional revision should be made. After selecting the new plastic surgeon, they've contacted Dr. Throne's office to learn about both procedures. When I inquired regarding a refund to fund the surgery with another doctor, Dr. Throne cut communication with me in a defensive email, which implied that he wouldn't refund the revision through a different doctor.
Until this day, two years later, I'm suffering the consequences of these surgeries and am looking at another revision to fix what frankly should have been avoided in the first place. Dr. Throne is a renowned and respected \ doctor with many accolades, however, my personal experience was a disaster, and until this day I'm dealing not only with the physical mistakes but also mental hardship when looking at myself in the mirror.