For months, the receipt at the gas pump do not print out…read more You have to go into the clerk to get your receipt if you got a car wash. Every time I ask someone behind the counter when it's going to be fixed, they give me a blank stare. I want the convenience of the receipt printing out or I do not have to go into the store and get it. Going back, I will find another gas station with a car wash.

What a waste of time! The pumps are either not working or they grab your card and you have to have…read morea clerk release it for you. Additionally, it doesn't print the receipt out when you get a car wash, then again, you have to go in to the clerk to get one. The car wash is a complete ripoff as well. I don't expect much from an $8 wash, but the final rinse had soap in it. I had to go to another car wash to have it redone to get all of the soap off the car. I'm finally done with this station and cutting up the card. BTW... The Shell car wash across the street is fabulous.

This location is actually a Shell station now, but the have a relationship with the Citgo gas…read morestation about a 1/2 mile North on Rt.45 where you can get your car washed. This car wash is by far one of the best around for an automatic car wash. All new cloth cleaning devices, under car wash, wheel cleaning, etc... The guys that work here are the greatest as well. Always a smile and top quality care! I've been going here for years now and will continue to as it's just that great.

From the owner: Quick stops. Quality fuel. Easy rewards. BP keeps you moving and with the earnify app, you earn…read morepoints every time you visit.

The gas pumps are not labeled as having ethanol (as required by state regulations) so I went inside…read moreto confirm on several occasions. None of the employees could verify whether the gas contained ethanol or not. This is important to me because I would rather use gas that is ethanol free if possible in my motorcycle. Is the gas really ethanol free; or is the required label missing? Who knows. Needless to say, I am very disappointed in the customer service at this station.

WARNING I to go this Shell station 4 to 5 times a week, but I am extremely disappointed with my…read moreexperience this morning. The cashier as usual had trouble finding my cigarettes which is okay it happens and grabbed the wrong pack. Trusting the employee, I ran my card. While still standing at the counter, I noticed the pack was incorrect and pointed it out before leaving. The cashier realized the store was actually out of my brand, but refused to refund me. She claimed that because my card already went through, I "had to keep" the wrong pack. An employee error is not a "final sale." Forcing a regular customer to pay for and keep an item they did not want--simply because a card was swiped--is unacceptable. No apology. No have a nice day just - unnecessary attitude . If I did that to my customers I wouldn't have a job. If wasn't on the way to work I would asked for the manager immediately! Constant Awful morning service. Know your customers. Know your products or ask and acknowledge your mistakes. Fake empathy is better than showing annoyance. I will be taking my receipt and business across the street or ANYWHERE else for that matter. I have to quit anyway so thanks for that at least! Oh please don't hang up on customers when they politely ask to speak to a manager- wow!

Had a chance to stop by a Costco to fill up our borrowed car during our short Chicagoland trip. I…read moremiss the Midwest Costco gas stations, where the lines are never too long. In fact, this one had no line at all during our fill-up. It has 4 islands, with the 3 leftmost having 3 pumps (thus requiring parallel parking if the middle one is the only one open) while the far right only has 2. (22 nozzles in all). Price per gallon was $3.799 for 87, but 93 octane was $5.099 (a 33% markup)...super glad that our car was fine with 87. It's close enough to the Costco warehouse to notice how empty the parking lot felt on a Monday afternoon. This time, though, my wife didn't want to browse (probably because we would have to take it home by plane).

03/28/26 - WTF usually gas is less in Lake County than Crook County. I was coming back to Chicago…read morefrom Greyslake today. I figured it would be cheaper at the Mettawa Costco well I was wrong unless the. Gas has gone up more than 10 cents or more/gallon in Niles IL. Gas has gone up $1.54/gallon since Feb 18

Disregard the negative comments on here. This is the first gas station / car wash that has…read morecompelled me to write a review for all the best reasons. I came in and saw the "free vacuums" and wanted to quickly vacuum out my car before getting gas. I actually had zero intention of getting a car wash but after pulling up and spending about 20-30 min detailing my car with all the extras (all purpose cleaner and towels, scent, air gun, glass cleaner) and a vacuum that was the strongest suction I have ever seen, I felt guilty just using the freebies and decided to get a wash. Car wash is affordable and they have a monthly plan that also allows you to get your to 30 cents off / gallon of gas. The $10 monthly car wash pays for itself in gas if you fill up weekly. On top of all that, the car wash attendant came out when he saw me pull my mats out and offered to wash them for me unprompted. He even gave me a free towel. On top of that there is a very clean Dunkin inside the gas station and a "taco pros" that far exceeded my expectations for a gas station taco spot. Needless to say, I would drive the 15 min from my house weekly to stop here. Overall great experience.

What started as a wonderful experience ended in disappointment…read more This wash has a lot going for it: affordable memberships, a quick system that usually just requires your license plate, and small touches from employees like a smile, a cloth, water, or an air freshener. For the most part, it provides everything you need to keep your car clean inside and out. Unfortunately, my experience went downhill. The license plate reader failed on nearly every visit, causing repeated delays at the entrance. A helpful employee once provided me with a windshield sticker to fix the issue, but I explained I don't put stickers on my windshield for safety and aesthetic reasons. That understanding allowed me to keep coming back and even recommend the business to others. The problem began when a newer employee saw me use the sticker, printed and kept my receipt, and gave me the impression I was being checked up on as if I had done something wrong. When I asked why, I was told in so many words that my setup wasn't acceptable and that they would "verify" things. Instead of resolving my concern, it escalated into an uncomfortable argument. Calling to speak with a supervisor didn't help either. I was connected with another employee who, when asked if they were actually the supervisor, replied with "more or less." Overall, what had been a business I promoted and enjoyed has turned into one I can no longer recommend. Miscommunication, unprofessional handling, and the lack of respect for loyal customers overshadow the positives.

Great staff and service. Fresh deli and sandwiches on the go. Have beer and wine. Bathroom very…read moreclean. Coffee always fresh. The owner even helped put air in my tire.

This store owner is rude and shouldn't be in business. I was instructed to go to Walgreens across…read morethe street to redeem a coupon for cigarettes and basically given an attitude when I politely explained that the cigarette company directed me specifically to there establishment. I def didn't fill up for gas here either.

I was a more than once a week Thorntons customer for over 12 years before my encounter at this…read morestation. I had an issue with a purchase and was not allowed a simple return for even swap or credit and was received rudely by the manager on site. I reached out to corporate over the situation and they ignored both my wife and I after an initial canned response. It breaks my heart to sever my once loyal ties with Thorntons over this station's poor customer policies and treatment. This was not my primary Thorntons, but the complete lack of customer appreciation by this station and the corporation led me to this.

Always impressed with Thorntons gas station, very clean and the gas is usually cheaper than big…read morebusiness stations like Mobil and Shell.

Scam Alert. I bought a lotto ticket that the bottom was cut off so unplayable. They refused to give…read moreme an intact ticket or my $25 back. if they sell a lottery ticket im legally entitled to a full one or non fraudulent card. that was all i asked for. The manager Liliana refused. i dont get why people fck over people for no reason or regular customers, is it a power trip, to scam money?

I keep emailing Yelp this is now a Shell but it never gets updated and there is a listing for the…read moreShell now on help so here is my Shell review: The lot is a little difficult to get in and out of but since all three stations match each others price on this block might as well use the more modern Shell. They are open until midnight and reopen at 5am.