We got our 5 month old puppy groomed here and while it was pricey, we were happy with the service…read more We booked online, her appointment was at 9 am and she was ready for pickup at noon. We paid $35 for bath, brush, nail trim, and sanitary area cleaning - it's included and she's a golden retriever so she had long tushy fur ;) We added a $15 nail grind because even just shortening her nails, they are still sharp. So glad we chose the grind, her nails are perfect! We received a text when she was ready and she looked great!

Because I sometimes work 60+ hours a week, I always schedule my dog's grooming appointment weeks in…read moreadvance, and on my day off. Today just two hours before my appointment, PetSmart calls to cancel because they are short staffed. After explaining my demanding work schedule, I asked if they would "squeeze" my dog's grooming in on my next day off. They quickly said "no." No effort was made to accommodate me, even after I explained I had been a customer for nearly 13+ years. I have spent thousands of dollars at PetSmart over the years; gladly paid for the grooming that shot up from $40 pre-pandemic, to now $80+. The least I expect is effort to accommodate a customer who has been loyal to PetSmart. I. Will. Never. Spend. My. Money. AR. PetSmart. Again.

Do not use this trainer! Christina spoke to me for 40 minutes to make sure my rescue dog, Frankie,…read morewould be in the right type of training class. We agreed the "Fearful Fido" class would help him- I went ahead and registered him and paid in full- $335 . Next month when the class was to start- she emailed me the day before to cancel saying not enough people signed up. She said I would receive a refund in 3-5 business days. This was May 5- by May 14 no refund showing so I emailed to remind her- she said she would check- she got confused about which class I had enrolled in and said she did not see an email about a refund. I reminded her of the class and that she has canceled because there were not enough participants. She emailed back she was on the road and may have looked at the wrong invoice. She would check on it that evening. ..... crickets.... I emailed her again on May 20- to remind her again and she replied she resent the request. Sure enough it appeared next day in my bank but for only $325. I emailed her asking why I had to pay $10 when she canceled the class? She told me, "Laura , Paypal business accounts hit me for a fee for every payment and refund. I requested refund. They refunded you the amount minus what they charged me. As a merchant we pay a lot to have a business." Needless to say passing your mistakes and costs along to customers will cost you business- I will never use her services and suggest you don't either unless you are ok with donating your $.

After adopting our dog, Mirabel, this past April, we consulted with 5 different trainers on setting…read moreup obedience lessons. We were pretty shocked by several businesses that recommended shock collars and prong collars for our pup who was already calm and submissive. When we met with Christie, it was refreshing to learn about her positive and praise-focused approach to training-- and in our consultation session alone she taught Mirabel (and our family) how to walk properly with a leash and the sit command. The entire first visit was based on patience, building trust with our pup, and enjoying the time we spent training. We've taken several classes with Christie since, and every single one is based on the same approach that she introduced on Day 1. The classes are FUN and a great opportunity to meet other pets and their parents in a safe and welcoming environment. I hope Mirabel and I meet you and your pup soon!

We sent our pit bull, Ollie, there and we are happy to report that he is now the best boy. We…read morerescued him from the shelter in 2018 and we quickly saw that we had some work to do. He pulled on the leash, barked at the door, and had bouts of aggression when he didn't get his way. I felt uneasy having guests over because I felt like I had no control over my dog. Basically, my dog owned me.. not vis versa. He did ~2 weeks of the board and train program at SMS Raleigh and even though we were nervous to send him away (it felt like forever!), we loved getting bi-weekly updates from his trainer and seeing his progress. Training Ollie will always be a work in progress but the biggest different we have seen is that HE LISTENS! Hallelujah. My friends come over and say they see a huge difference in him - he's calm, sweet, and charming. He is still a dog.. he does bark at the mailman, and sometimes pulls on the leash, but if we correct him, he is happy to obey. I also love the fact that we have free access to the group classes 2x a week and have the opportunity to continue training him. Overall, we are very happy with his progress and we are dedicated to continue training him with the SMS methods.

The training is nothing short of amazing. You and your dog will be happy with the results…read more No one was more apprehensive about going to an e-collar for my dog's training than I. Colby the owner explained it best to me when he said "It's not about punishment, it's about attention and boundaries. Dogs want to please their owners, so once you have their attention their instinct takes over and training becomes easier. The strides and response to this training are remarkable. So pleased with the results so far. I am happy and more importantly my dog is happy. We have only had 3 private whole day training sessions, and tonight we will attend our first group training. Looking forward to this as it can only help build on the foundation established in the private 3 lessons. The training is not inexpensive, however it cheaper than replacing carpet not to mention several pairs of shoes, baseboards ETC. I recommend sitting down with Colby or any of the other trainers and let them explain why this works. You won't have any regrets. Rick W

Absolute jackpot! This is our 3rd attempt at getting a dog trainer that can help with our 60lb…read morerescue dog. She's been very fearful and timid which translates into a lot of behavioral issues. When we met with Tim, she calmed down and almost immediately transformed into the dog we knew she could be. Happy, confident, and listening. We are one consultation and one full appointment in and we couldn't be happier! Thank you, Tim, for helping us become the dog parents that our girl deserves!

If you are looking for an excellent dog trainer who really loves and understands dogs then Tim…read moreCrane is the best! I have a 1 1/2 year old Pit Mix who is a great dog but a bit neurotic. We struggled with walking him and it was very difficult and unpleasant since he pulled so much. With Tim's guidance, we were able to correct that early on in our four session package. Now, even my 84 year old mother can walk Asher with ease. I highly recommend The K9 Commander!

This is to rate grooming only. Having been a poodle dad for 8 years, this is not my first…read moreexperience with a groomer. I typically groom my own fur daughter, as the wait in our previous city could be in excess of three months wait time. The groomer did a normal shave down with poofing her head and tail. Nothing special. Her ears were also shaved off. Typically groomers can work out the curls on the ears as our girl has extremely curly fur that often gets tangled. A fifty dollar extra charge for "de-matting" was interesting as she shaved our dog down. Shaving doesn't require de-matting. I could do the same cut at home and often poodle owners shave their dogs down, no "de-matting" necessary. Lastly, the groomer mentioned her inner ears needing to be cut or plucked because they can cause issues. First time I've ever had a groomer mention this. Noted, no vet ever mentioned this being an issue. So, we asked our vet, and they stated that if a dog isn't having issues, then it's best to leave the inner ears alone, as it can cause issues from groomers cutting or plucking their ears. $233.64 dollar charge for this grooming in a little town called Wake Forest. Atlanta and Dallas did a better job and charged less for a superior groom. Needless to say, I will not be going back for grooming here.

We've tried a few doggie day care and boarding facilities in the area and this one is the best…read more During day care, pups can play close to as much as they want. For us, that's the point of day care - to get excess energy and activity out while we're working.

This store is much smaller than our other option, PetSmart, across Capital, but sometimes we stop…read morein here as it's closer to our errands. The staff have always been so friendly and helpful. We do have a Petco account so we earn points on purchases, etc. The store itself is always clean and well stocked. We typically buy FreshPet refrigerated products and noticed that this Petco has added a good section of refrigerated and frozen dog food! Great option for pet moms and dads - bulk treats, deals, and some cute products we don't see elsewhere, like a cute pet parent tshirt line. Parking is cuckoo on weekends!

My experience has been positive for the last visit. 1st visit wasn't great as they were unable to…read moreget facial hair cut to my satisfaction, but I took into consideration that my boy was a puppy and this was first professional cut. Plus groomer explained the why his cut wasn't the way I expected before I even asked. Which is why I went back for a second visit that was much better. Groomer was able to get my boy to sit still for the perfect cut that I was looking for!

Ryan was patient with us, and we noticed a difference in our dog's behavior within a few days. In…read moreaddition, he has made himself available after the inperson session.

We met with Ryan for a virtual 2-hr meeting regarding some issues with a new dog we recently…read moreadopted. The issues weren't too serious yet we wanted to stop them as quickly as possible. Ryan gave us great advice and provided the "why" behind a lot of the dog behaviors we are seeing as well as specific steps we could take. He even gave us advice on helping our anxious border collie during thunderstorms which wasn't even on our list of things to tackle. We were able to implement his tactics within 5 minutes of getting off the Zoom call. We definitely recommend Ryan's services!

Pamela is exceptional in understanding a dog's character, energy level, and body language. She…read morehelped us with several issues over the last two weeks and we continue our sessions to reinforce learned behaviors. We met with Pamela while discussing the possibilities of socialization for our 9-month-old puppy. She asked more questions, quickly understood the things we wanted to work on, and suggested the best plan that fitted the needs of our puppy and our lifestyle. Over the last two weeks, she met with the puppy, took him to different places, assessed his reaction to people and other dogs, and build fundamentals of better reactions. After two training sessions, I noticed how much more responsive my puppy is and how less he is nervous about distractions on walks. She also gave us a lot of advice regarding jumping (before that we tried multiple methods and those have not been as effective), counter surfing, how to redirect out puppy energy into useful work, so on. Pamela is a very experienced trainer and we are looking forward to learning more from her and our collaboration.

Pamela has been SO incredible at getting our lovely but very active and somewhat addictive (to…read moreballs, sticks, anything she can put in her mouth) golden retriever puppy to learn to let go, to calm down, and to behave. She has also helped us to be better at understanding Darby's motivations and emotions. Fun and effective training for everybody!

I saw the PawTails truck parked nearby a few weeks ago and decided to give them a try for a dog…read morebath/nail trimming. I booked online which requires you to pay upfront. There were some scheduling issues that were a tad frustrating, but there was also snow/ice so I was understanding. When the groomer arrived she took our hound dog to the van and 45 minutes later came and knocked on our front door (without our dog). She said, "I have bad news. I cut your dog's toe nail too short and it's bleeding a lot." I responded with, "okay do you have kwik stop?" She said "no I do in my studio but not here with me." I said, "ok let me look and see if I have some." I search my dog supplies and did not have any so I ask the groomer "what do you want to do? Is there an alternative to kwik stop?" She says "yes, cornstarch works." So I grab the cornstarch and give it to her. She goes back out to the van and about 5 minutes later I go to check on my dog. I knock on the door and she cracks the van open and I can see blood all over the floor. She says "just a few more minutes." I assume she will be able to stop the bleeding. I was WRONG. About 10 minutes later she knocked on my front door with my dog. I asked my daughter to let her in because I assumed she had stopped the bleeding. Nope. There was blood gushing out of her toe nail still and the groomer said "do you have a wrap?" I said umm yeah okay and I got a wrap but at this point my dog was bleeding all over the floor in my hallway so I shut the door and got the cornstarch and started packing it in again and finally got the bleeding to stop. Now I was covered in blood and dog hair and my daughter was beside herself. The groomer was apologetic but I was APPALLED at how bad she was at handling this situation. It was incredibly unprofessional and showed her lack of experience. My dog is fine, but my child is still upset and I am too. Very bad experience. I'll need to buy a new entry way rug now too. Never again.

Please do not use this company. The other 1 star review is absolutely accurate and our same…read moreexperience. Unprofessional, uneven all over, left our dog worse off. She asked us for a review and sent us a link. We messaged her that we could not in good faith leave a good review on her Facebook and not only did she ignore us, she took reviews off her Facebook page all together. Zero integrity. I'm attaching the text message I sent her after the service we recieved to which she completely ignored. As well as pictures of our dog after she groomed him. Keep in mind this was over $200!!! It seems like she does not have any experience. So bad.