Amanda Garlough helped plan a family Christmas trip to the Dominican for 11 of us, leaving from two…read moredifferent cities. She did a wonderful job coordinating this and got us a great deal. Having been to the area herself, she was very informed and was able to answer our many questions about the destination.

Is clear to me, that this people only care about making comission, if it something where there is…read moreno comission and they can only charge you the agency fee. they would be rude and say "is company policy, i have priorities to do than care about your vacation". Be aware of Eileen or Mike, those two completetly arrogants and shouldnt be travel agents. Terrible customer service

I lifesaver for Canadian travel. Scott McCord is highly experienced and knows his Canadian travel…read more(as well as US). I highly recommend this agency. I wouldn't use anyone else for Canadian travel.

I have to admit that I seldom go to this end of the city. There are CAA outlets closer to home and…read moreto work, so I would not usually need to go to this location. However, the CAA was advertising 1-hour talks on a variety of topics, in a variety of cities in north and central Ontario, and one of them really intrigued me: it was a discussion of the Rocky Mountaineer, the train trip that goes through the mountains between Alberta and British Columbia. That's a trip that has been on my bucket list only forever! So we went here for the talk. They had a speaker who gave us each a brochure, he offered a slide show of videos and pictures taken from the train, and they talked about the different services that the Mountaineer offers. It's all very enticing! It's like a cruise, because the costs also include the hotels. YES - hotels! It's not a very long ride (I have recently been from the Alberta side to Kamloops through the mountains, which took 10 hours a beautiful trip! But this did not bring us near water, and we did not see much wild life. But we were so close to the mountains!) they go for a bit, take their time, and stop at certain very inviting junctures and you stay in a hotel (often but not necessarily a Fairmont), and they bring your bags up to your room. You have breakfast and lunch on the train; these meals are prepared by chefs that are actually preparing the food on the train... Ok, you get the picture! Let me know when you book your trip; I might just book at the same time! The presentation was well set up; there were about 35 guests, and the organizers offered beverages and light snacks. They greeted us at the door and were very pleasant. It would be my pleasure do do business with this CAA outlet. PS: If you are a member of the CAA, there are benefits that go with it when you book this trip - like bonus meals etc. CAA membership also gives discounts at a variety of places, like Capital Cruises, East Side Mario's, and you can purchase tickets for different places - like Landmark Theatres (a couple of years ago, I got tickets for Calypso Theme Park). It has been worth it, in my experience!

I've used the CAA service that does a tire change in your driveway for several years. Previously,…read morethis was provided by EasyTire, this year it was Professional Towing Services. The technician showed me a piece of paper that said there was a 4% surcharge for using a credit card - that was not on the CAA web site and I did not agree to a surcharge when I booked. He wrote the tire location on the sidewalls instead of the tread - I had just washed the tires the previous day so they would be put away clean. He started to put summer tires on the wrong wheel and tried to convince me it was okay. He didn't know what TPMS meant and said the warning light didn't need to be reset - the light is still on. I had to call 4 times to get them to send an invoice. Unimpressed. I will be not be renewing my CAA membership this fall.

I strongly advise anyone considering this company for their pilgrimage to think twice and explore…read moreother options. Our journey with Labayk Hajj was marred by severe organizational issues, neglect, and a complete lack of responsibility on their part. From the very beginning, our troubles started with flight changes and hotel mismanagement. Labayk Hajj altered our flight schedule from Toronto multiple times, and as a result, we had to purchase new tickets for our local flight from Vancouver to Toronto and our non-refundable hotel reservation, resulting in a loss of over $1300 for two people. Despite promises made by one of their representatives to reimburse these costs, the owner, Bashir Mustafa, later denied any responsibility. Our main concerns were with the betrayal in Medina and on the Holy Day of Arafah. We were promised at least a few days in Medina, but when we arrived at the Medina airport, we were only allotted less than 10 hours. This was definitely not what we were promised, and this did not give us enough time to peacefully pray in the Prophet's Masjid. We had bookings to pray in Riaz Ul Jannah, but due to the company's poor planning, we missed our bookings, and a once in a lifetime opportunity. When we arrived in Arafah, it turned out there were no tents booked for us, and the pilgrims were left to face the harsh desert sun for hours! Absolutely outrageous; the whole purpose of booking through a company was to ease some of the pilgrims' burdens, not to increase them. Labbayk Hajj's incompetence, neglect, and irresponsible behaviour hardened our Hajj experience, and inflicted financial harm on our family. Please spare yourself the agony and disappointment we endured. May Allah accept the Hajj of all pilgrims.

Our application was rejected but they still haven't given us a refund yet 5 months later, of over…read more$20K. no word on this other than "it's been requested". genuinely not sure we will ever get our money back. would never recommend, worst experience of my life.