I strongly advise anyone considering this company for their pilgrimage to think twice and explore other options. Our journey with Labayk Hajj was marred by severe organizational issues, neglect, and a complete lack of responsibility on their part. From the very beginning, our troubles started with flight changes and hotel mismanagement. Labayk Hajj altered our flight schedule from Toronto multiple times, and as a result, we had to purchase new tickets for our local flight from Vancouver to Toronto and our non-refundable hotel reservation, resulting in a loss of over $1300 for two people. Despite promises made by one of their representatives to reimburse these costs, the owner, Bashir Mustafa, later denied any responsibility. Our main concerns were with the betrayal in Medina and on the Holy Day of Arafah. We were promised at least a few days in Medina, but when we arrived at the Medina airport, we were only allotted less than 10 hours. This was definitely not what we were promised, and this did not give us enough time to peacefully pray in the Prophet's Masjid. We had bookings to pray in Riaz Ul Jannah, but due to the company's poor planning, we missed our bookings, and a once in a lifetime opportunity. When we arrived in Arafah, it turned out there were no tents booked for us, and the pilgrims were left to face the harsh desert sun for hours! Absolutely outrageous; the whole purpose of booking through a company was to ease some of the pilgrims' burdens, not to increase them. Labbayk Hajj's incompetence, neglect, and irresponsible behaviour hardened our Hajj experience, and inflicted financial harm on our family. Please spare yourself the agony and disappointment we endured. May Allah accept the Hajj of all pilgrims. read more

Our application was rejected but they still haven't given us a refund yet 5 months later, of over $20K. no word on this other than "it's been requested". genuinely not sure we will ever get our money back. would never recommend, worst experience of my life. read more

Scam. These people scammed us for our money that we gave for hajj, and then stole it. They did this with lots of other people as well. Please don't go with this company because they will steal your money. read more