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Roxborough Bus Lines

5.0 (1 review)
Open • Open 24 hours

Services - Roxborough Bus Lines

Bus rental

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8 years ago

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Infinity Limousine

Infinity Limousine

(2 reviews)

An hour late pick up. Excuses from dispatcher. Insisted on payment upfront and would not provide a…read morecredit for being so late. On a positive note the driver was polite and explained that the company overbooked so we could not take it out on her. I would never use this firm again.

DO NOT USE THIS SERVICE!!!! I paid $500 for a 20-minute ride in a beat-up limo that had no…read morepower...the service is incredibly unprofessional! The owner was absolutely belligerent about dealing with my concerns and proved that the poor service I received is an extension of the owner's attitude toward his customers. We I received his email response, I was in shock with the lack of concern he demonstrated. There were absolutely NO measures taken to try and rectify the situation, he simply accused me of trying to scam HIM! In fact, I would be more than happy to pay good money for good service! I purchased the limo service to add some glitz and glam for my daughter's prom...it did nothing but embarrass them as they rolled up to the venue with clouds of emission coming from the back end of the car, they had no power in the back, the driver was unprofessional, no effort to make the limo service fun for the kids...generally, WAY overpriced for what was provided. I have had other great limo service provided in Ottawa, book with ANYONE else! There are many other companies that will take pride in the purpose of renting a limo...the purpose is to add a special touch to a special occasion! I think the positive reviews on the internet are fake because the people that I know who have booked with Infinity are equally disappointed.

Maple Bus

Maple Bus

(3 reviews)

If I could give them negative thousand star I would. This is the most horrible bus service I've…read moreever encountered and if they delete this review, I'm also posting on all social media platforms and will still come back to place a one star. This service has the rudest and the worst customer representative. Today, Dec 31st, 2025. This morning was my first time travelling with Maple Bus. I arrived at the correct pickup location by 7:00 AM for my bus leaving at 7:25 AM. I received a text notification advising of a delay to 7:30/7:35 AM. At approximately 7:30 AM, seeing no bus arrive. I called the representative (on shift between 7:15 AM and 8:00 AM, this is literally the worst employee on earth!) to confirm I was at the correct location. During the call, I described the Bayshore OC Transpo bus stop where I was as resembling a parking lot, and was told to go to a small bus stop, I described the small bus stop I could see as Station B, which the representative confirmed was correct, while advising of a further delay to approximately 7:40-7:45 AM. Based on her instructions, I moved to a smaller nearby bus stop. Another passenger in the same situation later called the same representative and was again assured that we were at the correct location. At 7:40 AM, when the bus had still not arrived, the other passenger gave a call to the representative. I have been following up on this trip since 7:00 AM, and have had two phone calls with this representative by 7:30 AM and then around 7:35 AM the passenger I met at the small bus top we were told to go gave her a call as well to this same number ((613) 627-3019). At 7:40 AM, the passenger gave a call again as we hadn't seen the bus yet. Guess what? The representative sent a new address, which was one we had originally been at at 7:00 AM and was told to move away from. This was approximately five minutes away and if we ran, 3 minutes. I told her I was at this location and she had asked me to move to a small bus stop and confirmed

Today, I was completely unaware about what is going to happen next as the bus was delayed for about…read more54 minutes. There was no any message or notification until 3:54pm EST (24 minutes later than actual departure time). You can imagine how poor is the service and customer care of this Company.

Roxborough Bus Lines - busrental - Updated May 2026

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