Things Remembered Waldorf, MD St. Charles Mall.
I've used Things Remembered 5 years straight to have a the plaque engraved with the name of the winner of a Fantasy Football league. Never had a problem with customer service or the engravings that were done for those 5 years. However this past Saturday was really something that caught me off-guard.
1) We entered the store and waited 5 minutes to be acknowledged as a customer.
2) The store associate Michelle did finally walked over to the counter turned her back to us and started engraving some other item that has been sitting on or near the engraving machine since we entered the store. Again no acknowledgement that we existed.
3) When we were finally acknowledge with a pleasant "Hello, what can i do for you today", I presented the plaque with a request to have it engraved. Her response after a quick glance was "No we cannot engrave this thing". I told her it was done here for the past 5 years. "Here at this store?". "Yes, here at this store". REDFLAGS and siren should have gone off then. "OK, the font is Times and I'll get another engraver to do the engraving. We will call you in 24hrs when its done".
4) The phone rang in middle of discussing the work to be done, and Michelle took the call and told us the customer standing right in front of her, "Please hold-on". I stood there, surprised as i waited for Michelle to finish talking to the person on the phone.
Results. Never received a phone call, the font was wrong, the size of the font was larger than the other engravings (Yes we did request the fonts and size to match the other engravings). And to top it off the engraving was crooked.
DISAPPOINTED. with the customer service, Disappointed with the end result. Disappointed. read more