I bought my son a pocket watch on line from Things Remembered in December. After about 5 months the finish on the back of the watch looked like it was coming off, so I took it to the store. The manager was so nice. I didn't have a receipt so I was worried. She made a call and next thing I know, she was telling me that they would be sending me a brand new watch. They were able to look up my information from my name and phone number. And she also recommended another font for part of the engraving so it would show up better (I picked the original font.) About a week later, I received the new watch in the mail along with a postage paid return label so I could send the old watch back. This had to be one of the easiest returns ever! I was very impressed with the manager of the store and also Things Remembered. I will definitely be shopping here again knowing that they stand behind their products and want their customers to be happy. read more