Bought a frame and had it engraved here for Mother's Day. While filling out the form, my sister and I discussed with the clerks on staff several times to get the exact pricing and information on what they could and could not engrave. We got verbal confirmations multiple times that symbols such as a ^ or ' etc. could be done, which is especially important since we are Vietnamese and those characters are in our names. The day we came to pick it up, the characters were missing, and the clerk seriously said to us, "Oh, I didn't even notice those" when I pointed out that they forgot to add the symbols in the engravement. HE WAS THERE WHEN WE WERE FILLING OUT THE FORM! The other woman who was working the machine did not apologize, but only said that "certain fonts do not allow her to insert those characters" and that she could put it back in the machine to have it fixed later. These two comments are conflicting with each other ("I can't add the characters with that font, but I can add them if you wait an hour"????) and just sound like she was trying to cover for the fact that she made a mistake. We paid $3 per word to be engraved, yet they did it wrong, and were unable to help us to make up for their mistake. Instead, they suggested that we just "give it to our mom" then take it back to have it fixed before she notices at a "later date." I did not pay $60 for a product to have it wrong, only to be inconvenienced and told that I need to come back to have it fixed for something THEY told us they could do. read more

This review is for thingsremembered.com, in conjunction with the store. 1. The online ordering process is a terrible experience, generally resulting in errors (my 3rd and last time with this company). 2. The online order, for store pickup, is sent to the "brick and mortar" store for processing. 3. When there is an error, store personnel do not communicate with online personnel. 4. The customer has to be the intermediary between the store and their own online colleagues. 5. After calling the store and receiving the phone number for the online support, I called and the online rep was confused and befuddled regarding my order. 6. I had the order, from thingsremembered.com, pulled up on my computer for 3 sets of cuff links. 7. The rep insisted that there were only 2 sets. 8. I do not know why I would be looking at a different order details screen than the online rep, but he asked me to take a screen shot and email it to him...Whaaaaat?? 9. I have been waiting for 15 minutes and no call, so I will now call the online number back and see what happens. After the store finally gets the order correct, the work done is very good. If I could give thingsremembered.com a 0, I would. read more

Brought in stemware for etching.spent a half hour placing order. Messed up font on one glass, and then messed up a square instead of period on replacement. The order was very explicit dot dot dot I even showed the ratio on my arm that I wanted to match,very unsatisfied read more

Hubby and I brought in a metal pen cap yesterday afternoon and asked if they could engrave it- they did and did a fantastic job! They were fast and helpful and the end result looks perfect. Was helped by two friendly women who were kind and helpful. We will definitely come here again!! read more

I originally rated this business 1-Star but changed it to 2-Stars after the manager made it right with me. Here's my original review: Today I spent $60 on a child's necklace that was very poorly engraved. First of all, I asked that all the letters be capitalized, and they weren't. The first letter of each word EXCEPT ONE was capitalized. The manager was extremely rude to me and I'll never go back. I still feel that the engraving here is pricey; next time, I'll go to my personal jeweler. But, I was in a time-crunch. I'm also disappointed that the pricing in the store is vastly different from the pricing online. read more

Service has gone up with new staff, they definitely are striving to change negative service received in months prior.

I'm truly disappointed in this company. I purchased 4 different items in the store to have engraved. I was told 3 different times that my order was not finished after being promised it would be complete in a timely manner. I went to finally pick up my items today, to find out they spelled my son's name wrong on ALL 4 things. The gentlemen that helped me was a joke. He actually said to me "I'm not going to lie to you anymore"! If you need an item engraved, fined a reputable company. read more

I will never shop here again! I'm a big procrastinator but when I went to this store on 4/30/18 I just knew I had plenty of time before my bff's 50 Bday party! So sadly mistaken! I brought a decanter and wine glass which was to be engraved on 4/30. The manager assured me it along with the engraving would be complete by 6/1. A whole month to complete!! I was a little worried about the engraving because each time I had previously been in the store the stenciling machine was Out of Order. After about 2wks I phoned the store to find out where is my decanter was. The manager informed me the decanter was opened and found. She then said it would be in by the following week. Still no call and and no decanter. Then I was told 1 more week. It was now May 30. I received refund and will NEVER shop with this company again!! read more

They did a very nice job engraving a pair of wine glasses that I had just purchased at Macy's. Unfortunately they made a boo boo on one of the glasses. The immediately told me they would buy another set from Macy's and fix the problem. They did indeed make it perfect in the end. The one and only reason I am not giving them all five stars is because of the store policy to destroy the glass they made the error on. They only reversed the order the names were supposed to be in, not a typo. It would have been really good customer relations if they gave the spare glass to me to keep in the event one of the glasses ever broke. read more

Nothing but good things to say about Things Remembered in Santa Rosa Mall. Not only were they pleasant and helpful, but when I realized that I needed to change my order, which was already engraved and ready, they offered to redo the whole thing to add what I needed at no charge. It was a life-saver! read more

I was a little wary of going to this place to have an expensive watch that I bought elsewhere engraved. However, after being brushed off by a local engraver, I decided to drive 45 minutes and take a chance. Things Remembered did a wonderful job! I paid about 30 bucks, the engraving was correct and flawless. The best part is that they had a 12 hour turnaround time. The watch was ready just in time to be given as a gift for our anniversary. Great experience with Things Remembered. I recommend them. read more

I wish I could give this business zero stars!! My fiance and I visited this location to pick out several items for our wedding. The manager was a complete joke. It took nearly two months to get our items when we were promised 24 hours. We don't live in the same town, so we wasted gas each time we drove to Things Remembered to pick up our items. We were promised the items would be ready on 6 different occasions, just to show up and nothing was done. They messed up on our order twice and had to re-do the engraving. The manager was sacrastic and rude. When I went in (very upset) he said "Well roll out the red carpet! Look who's here!" Not to mention he told us that we've earned a free "mix tape" for our trouble...what a joke! Planning a wedding is stressful and Things Remembered made it so much worse. Not only was the manager disrespectful and rude to me, but also to my fiance, my sister, and my mother. We wasted money on gas and parking multiple times and never once got a sincere apology. Don't waste your time or money here unless you want to endure stress, and rude/disrespectful treatment in exchange for your business. read more

I don't recommend this store to anyone who wants to be over priced on engraved items and lied to. I had the new manager ANTHONY, lie to me about all this stuff that comes in the package, said not to worry about the prices underneath the designs... Next thing you know my engravement is costing more then my actual item. He tells me I have to pay for my font when Ive been a customer for a really long time, and know there is other fonts to choose from besides the 6$ ones. He tells me if its to expensive to put a price on something that lasts forever shouldn't matter.."how rude?" Tells me how he doesn't need my business if I cant afford it. I talked to one of the workers and they told me Recently there has been a drastic change, I'm guessing a new crew. I wasn't a big fan of the old crew, due to there poor customer service, and the lack of craftsman ship in the engraved items I had purchased but from the looks of it, looks like this store is falling apart. If you want to waste your time and money then this is the store for you! PLEASE don't, there is a really honest place you can go that will treat you with respect Palmgren's Engravables & Fine in Petaluma, if you want to have good work done, and on time this is your place. read more