rather give it zero stars. frame received is junk/not like the photo. looks like it went thru a scratch machine so that you cant even read the engraving. cant give this as a gift - $100 in the trash. DONT BUY FROM THEM read more

Worst customer service ever. I walked in the store (Roosevelt field mall location) and two ladies was standing around. I asked the lady who was closer to the register for help with lockets. I had to repeat my self twice before she point in a direction I'm assuming the lockets was. The 2nd employee just walked away while saying "if they need help they will ask us". I felt so uncomfortable and just walked out the store. read more

My husband got me this nice jewelry box from this store for Valentine's Day. It's very classy and fits all my jewelry pieces. I love it very much! read more

Things Remembered - Jewelry Near Me - Garden City, New York

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I went in to find a beautiful frame as a wedding present for my co worker. A young lady who had blonde and reddish hair approached me and offered to help me pick out the perfect gift. She was knowledgeable, and we chose a beautiful 5x7 picture frame and customized it. I had a great first experience and can't wait to present my gift. read more

*WARNING: they will try to make you pay the regular price for items on sale!! Do NOT fall for it!! I was about to put my card in and I said are you sure that's correct? And she tells me "oh sorry" and the total went down to half the amount. I think the manager is in on it too. As I was waiting for my engraving to be finished, I saw not one, not two, but THREE OTHERS ALMOST PAY THE FULL PRICE. How can you forget as an employee that all the items in the store are on sale? Also, I was waiting for an engraving to be finish and I called up and asked if it was ready. The rude lady told me "NO WE WILL TEXT YOU WHEN ITS DONE OKAY?" I said can you just please check it's been over two hours.. then she tells me "it's done come pick it up". I think her name is Raven, extremely rude. Fix the attitude. read more

So the previous review is solid on only a couple on points. Yea they sell stuff that's not for kids, like pens and jewlery boxes. And yea, they engrave stuff on for you. But can you get this done somewhere else? Yes. Will it be a better shopping experience and cheaper elsewhere. Also yes. I went there after doing a little research online, to see what a picture engraved on a dog-tag would look like and how much it would cost. I knew this kiosk existed, so I thought I'd come into the mall (god knows why on a saturday) and ask a few questions. Well no one was there. I waiting for about 15 minutes for someone to showup. At this point I had already seen all their merchandise, and I knew that the dog-tags were $25. I asked the person working how it all works, the first question being what kind of picture should I bring. His response was not helpful. He said, "Any kind of picture". I'm not an idiot, but if I brought a printed photo would he have been able to use that? I ended up finding out they take .jpeg's on a file. That's it. the guy turned away from me as he was saying that what I wanted costs $85. There was no one else to help. He just turned away. I tried regaining his attention, but he clearly ignored me. I was insulted on multiple levels, and left the mall. After looking online ON THEIR SITE I found the dog-tages to be priced between $20-$40 for the 'more simple' ones. But to my suprise, the most expensive one was $75. Uh...why is it cheaper online? They don't even need to pay rent for a kiosk, save the money you know? AVOID THIS PLACE. HUGE RIP OFF. Or go, if you like having sour tastes in your mouth. read more

If I could rate this 0 stars or even negative stars I would. The absolute worst experience I've ever had. The customer service was absolutely disgusting. Every person I encountered either avoided answering my question or dismissed me without trying. The store was completely empty aside from one other customer who noticed I needed help and generously offered to help me get the price of an Item. I was so disappointed with how negative the atmosphere of the store was that I had to walk out. I waited over 10 minutes because I was really eager to purchase and engrave a beautiful $200 bulova clock for my fathers birthday that I knew he would have loved but I'll be taking my business elsewhere. An overall unpleasant experience. read more

I needed a gift for 2 1st birthday parties that I had coming up. My fiancé and I wanted to give an actual gift along with money but didn't want to give a toy or a book. We decided to get piggy banks. I ordered 1 online for pick up and the other for deliver. The one I ordered for pickup was a pink pig with a heart on the side. You're able to customize the inside of the heart of either a logo, initial or words. I opted with the initial because it was the cheapest personalization option and the piggy bank was already $38 by itself. They guarantee the item will be ready within 4 hours which worked out well for me. I went to the store which is really nice. It's located across from the Disney Store right next to Macys in the corner. They had my my item ready as promised. Will definitely shop here again. read more

Things Remembered - Jewelry Near Me - Garden City, New York

This place is the worst! Extremely slow and rude. Clearly there isn't enough staff here. The sunrise mall location in Massapequa is also under staffed and messed up my order. They don't seem to be in any hurry when working with multiple customers. I was told to come back for my order at a specific time and they didn't even start it yet when I arrived. I will not be a returning customer. read more

I adore this store!! Why did I never stop by here before?! Beats me, but I have found my new gift headquarters. This place has great gifts for special occasions, or for that special someone. Each item can be engraved for $3 a word, on the spot, while you wait. No special ordering, or pick up required. From music boxes, to key chains, to picture frames, to pens, to watches, to clocks, to compacts, and now with the holidays, even Christmas ornaments can be purchased for a reasonable price. I especially loved the snow globes and music boxes. I highly recommend stopping by this store if you are ever looking for a special commemorative gift for someone, or even just for yourself. read more

Great gift ideas BUT... the experience of waiting around to find out you are on the wrong line for a half an hour makes the trip to the store frustrating at best. No one tells you that FIRST you have to customize your product on a tablet in the back of the store by yourself, and then get on a separate line to pay and then WAIT for the customization for over an hour. Not worth it. Do it at home on another site. read more

I engraved my stethoscope here. Employees are very friendly & help guide you in exactly what you want. Same day service, great prices, great work. Will be returning! read more

The custom service is so bad, they forgot to engrave a word and they tell me it is the way it is. I paid for every single word ok? I don't need you to be nice to me but at least do your work. I don't think I'll ever come back again. read more

This is the absolute WORST store I've ever had the displeasure to experience. They messed up my order last year three times on the same item and I regretfully gave them another chance this year for Christmas. I ordered three items in the store on 8 December. The man told me it would take 4-5 business days to receive my order shipped to my house. It's 21 December and I never received it. I call today to see what happened and I was informed they never made it never sent it and now they are out of stock. This was a Christmas gift to my mother and now three days away from Christmas and I have nothing for her. They told me that the only way they can issue a refund is if I go to the physical store which is out of my way and I work this entire weekend and can not go. This is the SECOND year in a row they did this. The management is absolutely terrible. Do not waste your time, money or energy with this store. Literally go to Etsy.com if you want something personalized at least they are reliable. Will NEVER shop in this terribly managed store again. read more

What a disaster! So unorganized! My daughters paid for And engraved item on Thursday only to be told when they went to pick it up that their inventory was wrong and they're reimbursing her because they don't have it. Then at 7 o'clock last night, they placed a new order with Leslie and went to pick them up this morning, and were told they can't find their order. And again, they can't redo them because they don't have those items. What kind of store is this? What kind of people you have working there? You would fail in an audit big time. Store needs to be shut down!!! read more

Omg. These salespeople need proper training and guidance on how to sell & get some manners. I came in to get a jewelry box engraved & the salesperson on the floor gave me attitude while filling out the form then I had to wait 30 min to buy it because it apparently takes 3 sales people to ring up 1 customer. While waiting on line someone picking up something was asked to come back an hour & a half later because no one did the engraving when they were supposed to. When I came to pick up my order I watched a salesperson empty garbage & do nothing for 10 min until he was asked to help me. Took a 20 min wait to do something that took 3 min to do. Ridiculous. Someone needs to step in before business really suffers. read more

I never write reviews but as I walked out I knew I had to say something about the costumer service here. there was barely anyone on the floor helping out and when I finally found someone she was very rude and not helpful at all. when we went back for the pickup at the scheduled time we were waiting for 25-30 minutes and no one was doing the pickup until we went to a lady- Cheyenne. she was the only one who helped and we got the item finally. I'll find a different store to go to next time. read more

Worst shopping experience i have ever had. First we came in, no greeting. We were a first time customer, and there were a lot of employees walking around and they clearly just did not want to help us. One lady even gave a customer a dirty look after she asked a question. WORST CUSTOMER SERVICE. We ordered a bracelet at 3:00 and they said it would be ready at 6:30 we came and it wasn't ready. They didn't even start it it. Very bad service do not recommend this place. read more

Things Remembered is my favorite go-to spot when it comes to Christmas shopping. Most of the things they sell are geared towards women and the merchandise is really nice. I've yet to hear any complaints with any of the things I've bought from them. With all their merchandise, you have the option of getting it engraved. If you're going to do some Xmas shopping here, I'd recommend going in early December and to have your stuff engraved ASAP. read more

On a Monday afternoon the customer service was absolutely horrible. The staff did not acknowledge the rotation of patrons in the store; as I waited to complete my order they continued to disregard. It behooves me to imagine how they remain in business. read more

It's a shame I like things remembered but not this store! They only have 1 manager and 1 sales associate working, waited over 15 minutes just to be helped. And I was only picking up something I had ordered days before! They need more workers who are attentive and maybe I'll go back, read more

I shop with Things Remembered for almost every holiday and special occasion... this Christmas, I placed an online order for in-store pick-up. The staff at this store were so rude. I have never received such awful customer service. I knew I was in for trouble when I called the store. The way I was treated over the phone was abrupt and offensive, as if I had some nerve calling them as a courtesy to let them know I would be delayed in picking up my order. The second time I called, the woman I spoke to snarled an answer to my question at me and hung up. In store, I was treated like the biggest inconvenience they had ever received. I've worked in customer service my whole life. Not at all how I expect to be treated by a retail associate. This store will not be receiving my business anymore. read more

First off, let me say that I usually never complain. That day, I really just wanted to grab a gift for my niece's christening. But, these people at the store literally wouldn't allow me to. I asked what would you recommend for a girls christening. He responded with "anything." I said OK and then I picked out a snow globe to get engraved. Except after that I couldnt find the guy. Who knows where he went. Waited 5 minutes, no one still there so I went up to the lady at the counter who seemed quite busy. I said "I would like this snow globe engraved" She gave me a sheet of paper to fill out. I fllled it out. I asked her to make sure that she had the right snow globe on the sheet. She responded by saying nothing. Just holding the sheet up in my face that I just filled out. I said OK, how am I supposed to know if thats the right one. She said "you dont know what you picked?" I laughed and said "do you?" She didnt answer. She turned her back. I said OK when do you think it will be ready. She said "not until you pay for it" I said OK I will take my business elsewhere. These people were so unhelpful. Extremely rude. And quite frankly, borderline racist. Both workers were black and seemed to have no interest in helping us white people. However, the black customer in the store was being treated very nicely. She was in and out in maybe 5 minutes while we were waiting to hand in our sheet for about 30 minutes lol. We honestly couldn't even help ourselves with that kind of service. Will follow up with complaint to corporate (never have needed to do that before) and with a manger at the store (first time doing this as well) read more

I love the cute things at the store but I really dislike the people that work there. I went yesterday with my boyfriend to buy our friend a gift. It was a cute stainless steel bracelet, and we just wanted to buy it. We didn't need anything engraved on it, it looked good the way it was. So we are standing in line, and there are 4 girls working and yet there's was only 1 other customer at the store. The girl working saw us and told us to go to the back where the book was. I guess that book was to get things engraved on it and get something specific on it. (We are new to the store) so we waited for like 4 minutes for someone to actually come up to us again, and she was like "What do you need engraved on it?" And we were like "nothing we just want to buy it." Then she was like, "oh then you can just go to the cashier" So we were finally buying it and the girl that was helping us kept talking to the other girls and wasn't paying attention to us. She didn't say hi how are you, or have a good day. She barely even gave us the gift back in our hands, it's like she didn't want to be there. I was so angry because I work at carvel and they would never allow you to treat a customer like that. You want to be treated nice, and end up coming out of the store with a smile. But the people at this store seriously need to hire new people and train them on how to treat customers the right way. read more

If I could have reviewed this store with 0 stars, I would have. First of all, I need to premise my review with the fact that I do not dislike the actual franchise. I just specifically LOATH this store in particular. After looking at their website, I was ready to go into this store and purchase the Garden Trellis Toasting Flutes for my wedding. When I arrived at the store, I had to wait 25 minutes for help because there was only one sales associate. Annoying, but I'm an understanding person so I waited with patience for my turn. When the Sales Associate was ready to help me, he had no product knowledge. I was really on the fence about two styles and he was useless as far as providing any guidance. It would have been helpful and nice to have some insight but this was the least of my concerns after what I had experienced at this store. So, I finally choose the Garden Trellis Toasting Flutes and the Sales Associate then began the process of writing up my order. I fill out a form and he told me to bring the form to the counter and someone would ring me up. So, I did just that. I walked over to the check out counter thinking that someone would check me out, but I was just standing there while two girls behind the counter continued on with their conversation about something unrelated to their job. And so...I waited. After about five minutes of being ignored, I finally spoke up and said, "I'm ready to pay". One of the girls rang me up, and told me that I could come back the following evening to pick them up because I could not wait an hour in the mall for them. I obliged, I took my receipt and I went home. Upon my return on Saturday (the following day) I entered the store and went to the checkout counter to pick up the order. The Sales Associate found my order and took out the pieces to show me. I had ordered the matching cake server but I didn't have it engraved so that was ok. The flutes on the other hand were not. The engraving was terrible. It looked like someone wrote on the glasses with a white pen. That was totally unacceptable to me and so I asked why they came out like that. The gentleman behind the counter said, "I don't know...I just know how to use the machine." Ok, perfect. Another fabulous member of the working society who has no knowledge of their job. He didn't offer to do them again, he didn't have any remorse for my dissatisfaction. It was surreal. Then, I notice the glasses were tarnished. I pointed that out as well. The gentleman finally said he would do them over on new fresh glasses and he would ensure the quality of the glasses was perfect. He told me he was going to do them at that moment I could return on Sunday to pick them up. I thanked him for offering to do them again and I left. Get ready for this because I still can't believe this story is true. I walk in the store on Sunday...AND NO ONE DID THE GLASSES!!!!!!!!! No one touched them. They were left in the same spot I saw him place the glasses the day before. UNREAL! I just couldn't believe it. So...he said he would do them himself right then and there and that he would text me a picture of the glasses when they were done and that I could return Monday to get the glasses. I was so upset but I agreed and I left cursing the store and all it's useless employees to hell (in my mind of course). Monday comes, and Monday goes. Not a peep from the store. Tuesday comes, and Tuesday goes. Not a peep from the store. Wednesday comes, and Wednsday was the day that I lost my cool. I called the store and asked if my glasses were ready and why no one had called me. They employee said to me that she wasn't sure why no one called me but they're ready. Oh? Really? Ok great. So, I stroll on down there and I take a look at the glasses. The engraving still looked shotty AND the glasses were tarnished. I COULDN'T MAKE THIS ^%#$ UP IF I TRIED! I am now explaining to this employee this entire story of what happened to me with these damn glasses and I said, "I want to speak with the manager". Grab your popcorn people.... The manager, who is about 15 feet away from me behind the counter (we were seperated by a wall) says to the girl I was already talking to, "JESSICA PLEASEEEEE DEAL WITH THIS GIRL. I JUST CAN'T!! I'M JUST NOT IN THE MOOD". Ladies and Gentleman...the managing staff at Things Remembered, Garden City. As I'm standing there, I'm looking for hidden cameras because, well...I expected them to be there from MTV's Boiling Points. In my mind, there was NO way in hell this situation was real. But, after waiting for a camera crew to appear and one did not, I knew this situation was mine to handle. The girl offered to do the glasses again and that she would ship them to my house. I said OK to this but as soon as I left the store, I contacted the Corporate department and they are sending me the glasses from their headquarters. Well done Corporate but, you should have given me some money off my purchase for experiencing this horror. read more

Fool me once, shame on you. Fool me twice, shame on me. I came here the first time to get something I already purchased engraved. So the customer service was below par but I figured it was bc I came in without purchasing their item. Whatever. So they tell me it will be ready say Monday for arguments sake, I waited a few more days and went in on Thursday to pick it up...and....it wasn't ready. The manager asked me when I needed it by and I responded yesterday. So she then tells me she might be able to have it done Saturday. Great. Thanks. Now I go back and purchase their stuff to have engraved. Again, was asked when it would be ready, I said no rush, they say it'll be ready Friday. I told the sales girl I wouldn't be around then I'll come by Monday. This time, before I wasted my time going there to pick up my items and leave empty handed I called to make sure they were ready. Smart, right? So I call...blah blah blah I asked if my order was ready, didn't ask for my name on the order just asked for what it was so I told her. She said yeah they're here and hangs up. Awesome. Have a nice day. So I drive over to the mall and I'm all ready and excited to pick up my stuff (gifts for my wedding party, hence the excitement) and get this...they're not ready. Are you kidding me?! So..long story long, when my stuff comes in, that will be the last time I ever step foot in that place. The customer service is absolutely atrocious. I'm sorry but you don't curse to a customer when you realize you're the one that made the mistake. The manager...if you can even call her that is horrible, and the sales assistants are the worst I've ever seen in any store. You get better service at a fast food joint. And that's pretty bad. Thanks a lot Things Remembered for making me never to return again. read more

I'm beyond furious with the past experience I had with them. I brought a bracelet in to get engraved and they didn't center it and made the font was two different sizes. They then handed me it expecting me not to know. That was truly insulting. Do they think I'm dumb? Do they think that I just don't have any common sense and wouldn't notice? They made me buy another bracelet and they would re-engrave it the right way. Why couldn't they do it the "right way" to begin with if it's possible? I then go to pick up the new one and they lady tells me that I have to bring the old one back. The amount of gas I wasted because they messed up is ridiculous. They couldn't tell me what I needed i last time I was there. I finally brought the ruined, old bracelet in and then they proceed to tell me that they don't see anything wrong with it and why should they give me the new one. they wanted me to explain why I'm returning it. Again, they assumed that I'm an idiot and don't see it off centered and two different front sizes. I will never deal with them again and i advise you not to ether. PS I wrote to them on their website and they still haven't done/ apologized to me. read more

Ordered a personalized corporate gift. When I went to pick it up it was damaged. The manger Debbie was very helpful she isaid they would redo the engraving with no charge. After the second one was engraved she noticed a crack in the glass. She notified me and went out of her way to correct the problem. This was an extremely time sensitive gift. After all was said and done she dropped the gift off to my house since it was completed after store hours. Debbie was a pleasure to work with!!! read more

Things Remembered is a great shop if you want something personalized. Make sure you get a premium font though, because the other ones don't show up. If you want a personal photo or logo on something all you have to do is bring in a picture of it on plain white paper, make it big though. It takes about a week for them to make the image and engrave it on whatever you want. Make sure you are really specific in what you want so that it comes out the way you want it to. And just to say to the other review, going into the mall on Christmas eve, I would expect a line out the door and some frustrated employees. Also, my husband was helped by the manager there, Debby, and he had great service. She definitely knew what she was talking about and had great knowledge of the products and services. read more