First let me say that my service was ok (about 3.5 starts). However, this review is on behalf of a Muslim woman who received insensitive service. The first associate who was attempting to help her was trying to explain that the item the woman was interested in was an urn. The woman who seemed to have limited English did not comprehend that term, nor did she understand when the associate used cremation. The first associate was patient and speaking to the woman respectfully (I only heard because I was in ear range) although she did not seem to catch on that the woman did not understand the terms she used.
The problem came when the second associate, who seemed irritated by the exchange, decided to YELL, "it's for dead people!!" She was so loud that everyone in the store stopped to look. The customer, now understanding but clearly embarrassed, put the item down and walked out. As I tried to explain to the first associate that many Muslim people don't believe in cremation, so those terms were probably foreign to her, I noticed the other associate make a phone call on her personal phone to tell someone about it. I had to wait for her to finish laughing on the phone for her to ring me up! Completely unacceptable! read more
