Frustrating customer experience. Potential racism. Absolutely treated me like a fool…read more Their messaging/call center is obtuse and frustrating. I've had to repeat that my insurance will not approve a medication the office provided several times and only gotten it resolved by going directly to an office to speak with a staff member. The Port Jervis location in NY has a receptionist who gives me (a person of color) dirty looks each time I go there. Even asking for the wi-fi password they did not seem to appreciate that I was speaking to them. Today I went to follow up because I had to get bloodwork submitted to them in order to try Accutane. They were supposed to call me but I had no messages from them. Turns out they called me "a million times" according to the acting physician and because they need "consistent follow-up" they decided I am not a good fit for Accutane. Mind, I'm not on it nor was it ordered. I apologized because I'd been having phone issues and asked to just update my contact info. They repeated what they'd said and when I said "okay" they turned around and left. I did the same. No asking me if I would like a follow-up appointment, no further elaboration. "Yeah so we asked you to do bloodwork and we were going to call you to confirm when we received it, we called you a million times including your emergency numbers and you didn't respond, so we feel you are not a good fit, we're not going to do anything about it have a good day no we don't care that you're sorry." I was on Azelaic Acid and Trentinoin for a while. They gave me a month supply which was a single tube. I had to go to 2 visits for them to agree that my skin damage was too extensive for one tube a month. I spoke with an older doctor who saw the damage and said "yeah, you need more than Acid/Trentinoin." Completely invalidated what the last 3 doctors said. Every doctor I spoke to after him gave me a side-eye like I wasn't supposed to know that.

The dermatologists here can't tell the difference between a mole and a spider bite. Don't go here!…read moreSave your money lol

My Doctor made a referral to a Few Derm. Physicians, IN $ Minutes a Woman called me and told me,…read moreTHEY CANNOT SEE ME. They only Fill YOUR FACE WITH FILLERS....While the Celluititts in your Dominant Arm is Killing YOU ! A Police REport was made and I talked with NY STATE HEALTH DEPT.

Not a review of the doctor, but of how the practice is run…read more Called for a new patient appointment, gave my insurance info, was given an appointment in six weeks. Show up 15 minutes early, after a 45 minute drive, to be told the doctor they scheduled me with does not participate in my insurance. No, no one else can see me today....can I come back next week? So here I am, one week and another 45 minute drive later, sitting in the waiting room at 9AM when I had an 8:30AM appointment. If they're running behind at 8:30 in the morning, I can't imagine how long one waits for an afternoon appointment! I got in to see the PA at 9:05. She was very thorough, explained everything, so I'm very satisfied with the actual care given. But it is now noon, and my pharmacy still has not received my prescriptions. I called and was told it should be "by the end of the day." All in all, a pretty frustrating experience. Not sure if I'll subject myself to this again next year.

I have had such wonderful experiences with the staff. Doreen May is an amazing caregiver.read more

I don't recommend this office unless you enjoy being degraded and spoken to like a child. I won't…read morebe back.

Very punctual and pleasant. I was called in for my appointment right on time. Dr. Singer was…read moreinformative, patient and caring. He took time to explain everything to me and set my mind to ease.

The staff at the Hudson location are excellent. They are patient and helpful. I wanted to get into…read moresomeplace fast and they worked with me. They were just as nice in person as they were over the phone. I was happy with my visit and felt confident in the advice I got. It was a great experience!

Seriously find ANY OTHER derm than FISHKILL . receptionists are stressed and rude , never could get…read morea hold or get in contact with anyone and they repeatedly dissed my calls and never would get back to me about any information when it was needed especially when dealing with medication , Fishkill derm showed no concern and consideration

Was told one thing then a week later the so called "doctor " called me and started shouting at me -…read moretrying to dictate what will happen!!! . I was absolutely totally stunned by her childish behavior and her total stupidity regarding patient care. She is an embarrassment for what a doctor should be!!

I love Emily the PA, she is patient,kind and caring and makes me feel totally comfortable and I…read morelike her assistant too! Dennis at the desk always gets back to me when I have questions about anything, Im a tough one with what I like in an office and I highly recommend Emily the PA!

Bad service, don't respond, and when you talk to them that you don't get anything usable. Dr…read moreGregery is never followed up when he gave me a shot. I still can't get any of the details because I moved to a different company. I have been requesting for this for well over a month and they don't seem to care at all but my doctors need it because I have problems with my skin.

Every time I come for an appointment there is a problem! The office staff is not friendly and quite…read morerude, and unwilling to accommodate you when they mess up. If they do accommodate you, it is a huge deal that they had to help you and you owe them something. Horrible experience each and every time!!!!! The Nurse manager would rather accuse you instead asking what the issue is to solve the problem. No patient relations at all!

Rude and unprofessional. I called for an appointment yesterday. It was a new patient referral,…read moreand I mentioned what the issue was. The receptionist seemed to hang up on me. Mid-sentence. OK. Maybe that was an accident. So I called again, was put on hold. I waited. No response for quite a while, until a I heard a click pick up, said hello, and then was intentionally cut off. Again. This was not a mistake. This was adolescent behavior. I got the message. I'm going someplace more professional. And you should, too.

Called to reschedule an appointment and it was subsequently cancelled. Day of mind you, so now I…read morewill most likely incur a cancellation charge all because the receptionist was in a bad mood.

This place is a joke! I wised I read the reviews before I was referred here. Data does not lie and…read moreso many people have had negative experience with this place and the provider. The reviews go back to almost 10 years! The place has made no changes and that should say something! Just saw them a couple weeks ago and saw Buhac. I was in the office for all of 5min for them to prescribe the same medication that was not working from a previous provider. The doctor hardly came in the room and barely checked me. I self diagnosed myself and was in and out. They had the audacity to bill my insurance $600 for 5 minutes. I had a deductible I was happy to pay to get rid of them. These people do not care about patient service or the concerns of a patient. These two things are paramount in the health industry! People need to be able to trust doctors! As someone who has worked in healthcare, this establishment is embarrassing. There are more receptionists there than patients and they are too busy socializing when there is a line. They never answer their phones and you have to use an app to communicate. God forbid anyone should talk to a person, but if you want to make a payment, they are quick to call you back.

Customer service and communication before your appointment is almost nonexistent ever since the…read moresale to Schweiger. I'm spending thousands on cosmetic treatment, at least answer the phone or return calls. When you call, you get some AI bot that can barely interpret what you want, then ends up transferring you to reception who rarely if ever answers, forcing you to leave a message that gets lost in the air.