Dr Tikoo is a good doctor but his staff is rudely unprofessional. If you love your precious time wasted then this is the place for you.
Some staff float between his multiple locations; Jersey City, North Bergen, Patterson, Paramus, Ridgewood & Englewood.
**NORTH BERGEN LOCATION**
* Long wait times- sometimes over 3 hours depending on the time you're scheduled.
* Lack of customer service skills at "first point of contact" - front desk
* No greeting - hello , good morning, thank you, etc.
* 4 month wait for Medical Record Dept to provide you with you're own medical records, of which they charge you $1 per page . Multiple requests to no avail. Oh and if you need documents to be filled out by your job they charge $50 per page.
* staff will openly sit at the desk on the clock and be on their cellphones instead of helping with the flow of patients.
* Unanswered calls/ placed on hold for long periods- Phone will ring out or the employees have agreed sometimes they pick up the line and hang up on the patient if the office is "busy". If your pharmacy has a issue with your prescription you can forget it. They're not getting through especially at (201)869-2707. They avoid certain calls and scan caller id so call either from someone else's phone or use *67. You shouldn't have to do all that. I'm telling you it's sad. You may have better luck playing the lottery and winning then getting through at a time that you really need them.
It boils down to BAD MANAGEMENT. These employees do what ever they want. It just unfortunate that DR Ravi Tikoo has this type of "Team" representing his practice. I hope this review is helpful to those who rather have their time respected. I'm sure there's a lot I'm leaving out and I really hate to have to post this because it reflects on the doctor but this is REAL. read more