Check in process seems like it takes forever on the tablet but I guess it's a seamless method …read more Came in for something quick and it was a bit of time to wait with no in the office . The doctor and staff was a bit rude to other people in the office . Definitely wish we went elsewhere. No wonder this place was rated so low

The registration went well. The medical assistant was very professional and pleasant. I had to give…read morea urine sample. The NP walked in for less than five minutes she told me that she sent a medication to Walgreens for me and she left the room. I said that's all and she said yes. She didn't even check my throat, my lungs at all. The Urgent care in Bloomfield is much better than this one.

Front office was wonderful but sat in inner room for almost half an hour with no comments from…read moreanyone like sorry we are busy or we are trying to get to everyone instead looked outside and commented maybe I was forgotten and the response was I have procedures to follow if you want to leave just the front desk yes left

First of all, their ratings on Apple Maps are so misleading. They say they have over 1000 five star…read morereviews. Come to yelp and they're not even a 3. I checked their website to make sure they do pediatric care. Website says they do. I have a 20 month old with a 104 fever. I drove all the way there to get there when they opened only to be told they don't take kids under 2. I politely asked if there was a way she could give feedback to the company to update their website as their website does not say that anywhere. She looks straight at me and just says, "no". So either this company doesn't care enough about its employees to actually take feedback (red flag) or its employees don't care enough about the community they're supposed to serve (also red flag). It's not that hard to update your website to let people know that you DON'T in fact do pediatric care for all kids.

I am the one who played myself even choosing to go here because the reviews told me not to but I…read morejudged the book by its cover and still decided to come here because it's more aesthetically appealing on the outside than some of the other urgent care facilities in the area. This was by far the worst experience I've had at an Urgent Care facility and quite possibly at a medical facility. The positive was that the check in process was smooth thanks to their technology. And that's the extent of the positive. The waiting area while large and open was riddled with tattered paper signs, business cards for realtors and all other types of unrelated paraphernalia. The rooms where you are seen were hands down dirty and you can see that in some of my pictures. The doctor was not professional and the best example I have is him literally POKING an area that I was in to have examined with his BARE FINGER without any warning, which in turn made me SWAT his finger away from me and scream OUCH because it hurt and also because he did NOT have on medical examination gloves! There's so much more I could share but the bottom line is if you're looking for professional medical care in a clean environment then this is NOT the place you should visit.

Very poor communication. I paid $120 for my visit, then got an unexpected $302.50 lab bill that no…read moreone warned me about. Customer service was frustrating--they kept transferring my calls or leaving me on hold. I wouldn't recommend this place if you're uninsured.

This was the worst experience i've had at any City MD. No…read moredoctor onsite, only PAs and a manager. My visit was a total waste of time and money. Waited in the hot exam room for over 20 minutes waiting to be seen by the PA who did nothing for me.. Coming here is pointless, you're better off making an appointment with your PCP or just going to the ER.

I recently visited here with my younger brother who was the patient…read more Check in: easy enough. You check in via iPad located in check in kiosks. Seating: Plenty of seating as the place is seemingly empty on a rainy, Sunday morning. Health and safety: Puffs tissue and plenty of Purell available. Wait-time: under 10 minutes Type of Care: the doctor stood far away from the patient and the patient did not like that they were never examined. The doctor only asked a few questions and that was it. So they lose one star for that. They accept Medicare, Medicaid and most insurance plans. If I'm sick enough to need urgent care, I would probably stop in if I absolutely need to based off of the waiting area and ease of check in but not necessarily because of the type of care received.

Went there this week with abdominal pains and nausea, that I had been experiencing for five days…read more They did nothing more then take my vitals, and tell me I had the stomach flu. I had told them my symptoms where not getting better, but they acted like they didn't want me there. Not to mention when the doctor walked in her first words to me where "what's wrong with you", no introduction or anything. Long story short, I had a UTI which my Dr diagnosed with a simple urine sample, in about 2 min.

I contracted something and needed immediate care. From past experiences at other clinics, I…read moreexpected long wait lines and subpar assistance but from the moment I called in to ask a thousand questions to the second I left, I was given premier experience. The young lady at the receptionist desk was kind, helpful, and knowledgeable. What she didn't know, she was able to get me the answers I needed. My favorite part of my experience here was being taken care of by Dr. Iris Peppers. Not only was she efficient and professional but she was personable and helped me experience fly by even more quickly. I know she told me that is not a doctor but she's taken better care of me than most doctors in the past. I highly recommend coming here if you need urgent care.

Unfortunately, my experience at the Care Station Medical Group in West Orange was extremely…read moredisappointing and has convinced me that it's time to find a new primary care provider. My annual physical was scheduled for 10:30 a.m. After waiting, I was first seen by a medical student/intern. He was polite and professional, but he was unable to successfully draw my blood. He asked another staff member for assistance, and while she came in to help, she seemed visibly annoyed. Unfortunately, she was also unable to draw my blood. After multiple unsuccessful attempts in both arms and my hand, leaving me bruised and sore, they simply gave up and walked out of the room without any explanation or plan for next steps. What happened next was even more frustrating. I sat alone in the exam room for an hour and a half waiting for the practitioner. During that time, I could hear staff chatting outside the room, and I even overheard the practitioner realizing she had completely forgotten about me as a patient. That was unbelievable. When she finally came in, she appeared completely unprepared, as though she was reading my chart for the very first time. She seemed confused about my medications, wasn't sure which prescriptions she was discussing, and appeared uncertain about what tests had been ordered or still needed to be ordered. The entire visit felt disorganized and rushed. Checking out wasn't any better. The front desk staff were rude and completely dismissed the fact that the office had been unable to complete my bloodwork after multiple painful attempts. I was casually told they would "just write a lab slip or something," yet I left without even receiving one. Everyone can have an off day, but this experience reflected a lack of organization, communication, and respect for a patient's time. Spending hours at a routine physical, being repeatedly stuck with needles, leaving bruised, and then feeling forgotten is simply unacceptable. I rarely leave negative reviews, but I hope this feedback encourages improvements. Patients deserve better.

they take walk ins just like if you have an appointment. There is no point of even making an…read moreappoint with them.

I've had so many problems in this practice it caused stress, anxiety, and panic attacks due to…read moreinaccuracies, negligence, and inappropriate behavior from a most unprofessional person they call a Dr. If you are self-aware or know anything about your body and medicine, you will not be happy.

Great facility. Staff is friendly and professional. Dr Babbar is great. She is thorough,…read moreprofessional and caring. She spends a lot of time with you. You wont be rushed through. There is also plenty of parking.

I loved my experience at this clinic. All staff was extremely professional and caring. I left…read morefeeling great about my health goes. They were informative and patient. The following staff members I would recommend for anyone: F. Gilliam Zaniyah F. , and Samentha E. They were amazing!!!!

I have never been more upset with a healthcare clinic in my life. I booked my appointment online…read moreand put in all of my insurance information through their website. The site confirmed my appointment for 2pm today and I was all prepared to see a doctor. I filled in all the details of my insurance beforehand so if there was a problem with my insurance, I thought I would be alerted before coming. However, when I arrived and checked in I was told that my insurance is not accepted there. I was flabbergasted because what is the point of having your insurance go through online if it will just be rejected when you show up in person? Why did nobody from the office call me beforehand to let me know my insurance wasn't accepted? Why did the website let me proceed if they don't take Horizon? It's truly disgusting to give someone an appointment, tell them to come in, and then deny them care when they show up. I took off work to see a doctor today. CityLife should be ashamed of this practice. I would like to speak with someone from the management side of the clinic about this issue. Based on the other reviews, I'm sure the care they offer inside is fine, but to have people show up and turn them away is truly a sick thing to do. I also don't understand why they don't accept Horizon, which is the insurance plan city workers in Newark are all on. We bargain hard for our healthcare and to have a clinic located in Newark that doesn't take the plan of thousands of Newark's hard working public workers is loathsome.

This is the worst hospital and need to be shutdown. I was stuck there for five days and it was pure…read morehell . I even seen a dementia patient tortured for blood work even when her daughter told them not to but like a thief in the night they came, I will never forget the way that poor old senior citizen yelled and scream and i couldnt wait to tell her daughter when she came that morning. The majority of staff suck but I must say there is a handful that care about patients and not a paycheck. I will keep telling my story until someone listen even if it's the news

The Male Nurse On 5th Floor ICU is the best Nurse in the unit. Peter Munge is his name. He is…read moreprofessional, carring. And very theral. He should be a Doctor. He lisens to you, and go above and behond his work duties. I highlyvrecomend him for a promotion. He is one of the best nurse my mother Shirley Sheppard has had at East Orange Hospital.

Process to make an appointment and check-in was smooth. Front desk was very friendly and…read moreefficient. Intake medical assistant was great. I arrived at 9:30 for my 9:30 appointment. 10:40 and I still have not seen a provider. There were two other people in the waiting room. Not exactly crowded. I delivered all my babies at Atlantic Health and had great experiences. This is my first time trying their urgent care and the wait time is very disappointing. It looks like I am going to be late for my 11am work call. Oh well.

Why make appointments if you let walk ins go before? Absolutely the worst. I made an appointment…read moreand showed up early as directed to, only to have to wait an hour and fifteen minutes after my appointment time. Unprofessional to make appointment patrons wait when we took the time to choose what worked for us. Might as well be a walk in only clinic. Never again!! I'm not sure what additional information is required. I set an appointment, but now understand it's a misleading statement. No one in the office seemed to be in dire need of medical attention to go before my scheduled time. I was specifically told to come in early to be ready for my scheduled appointment time, but now understand those aren't true appointment times. Nevertheless, medical offices are prone to make people wait for long periods of time. Why? Didn't seem busy to me when I was there. To wait an hour and fifteen minutes tells me patient care isn't paramount, or the staff would move faster or at least take people back at their appointment times.