Always friendly staff sometimes you do have to wait, but that's the nature of being there, but they…read moreare very attentive and very caring and very professional

Arranged first appointment for mom, which I had to do from afar. The staff who helped organize the…read morenew pt paperwork, registration and special accommodations mom needed were excellent. Jamie Riordan was the audiologist mom saw and she was excellent. At my request, she phoned me after the appointment, shared her observations and prognosis and provided recommendations. Overall, I found this experience to be far and above what I typically experience in the healthcare industry today.

My husband & I both see Phyllis for physical therapy. She's absolutely wonderful. She's Kind,…read morecaring, helpful & overall a wonderful physical therapist & person. Amanda is my husband's occupational therapist & is right up there with Phyllis. We've been going there for quite a few months now -almost a year - and they truly treat us as friends, not just patients. The ladies up front are always helpful & friendly. I honestly wouldn't go anywhere else.

Phyllis and the entire Therapy Spot team (student intern Erin and front desk staff Claudine & co…read moreincluded) are absolutely top notch in every way. Competent, diligent, reliable, thoughtful, caring--I could go on and on. Everyone is so respectful, and unlike other experiences I've had (with other practitioners over the past eight years dealing with this knee injury), I never feel as if I'm rushed or spoken down to. Phyllis and Erin answer my numerous questions with patience and thoroughness. I didn't know what to expect when I initially chose the Therapy Spot, but I truly feel as if I've lucked out with this team. I'll recommend them til I'm blue in the face. Make an appointment: you won't regret it!

For a long time, I had a speech impairment that interfered with my ability to communicate with my…read morepeers.  Since I started going to speech therapy, I feel that my speech is improving!  I have been working with two different speech pathologists twice a week and they are amazing!  When I see them, we work on lip massages and tongue exercises first.  Then they work on pronouncing words with 'D' and 'T' sounds.  My family can hear me talk clearly now.  They can tell that my sessions are improving my speech.  For those who are having similar speech problems like me, LI Speech Therapy center at Lake Success is the best place to go!  I recommend it!  I give the therapists and office 5 stars!

Not recommended. Very little progress is ever made because you keep coming back as a paying…read morecustomer. I had much better success with state services than this place. Goals? Progress reports? Been going there for over a year and never saw anything of such, and when I requested reports it was $25. Don't ever have to cancel an appointment the day of, even if the excuse is legitimate. Short of being dead you will be charged a missed appointment (even then I'm sure you will be billed). There is no reasoning or explaining. Back office staff is rude.

My daughter has been attending since June and it has been amazing once we found the right…read moretherapist. Highly recommend!

Be advised they have a very hard time keeping appointments straight. If you miss an appointment…read morethey charge you $40. If they forget about your appointment they don't even apologize. Stony Brook office is poorly ran and the office supervisor is rude and unprofessional. This is a review from first hand experience. The forgot about appointments 2 times the second left my wife and 4 yo daughter in tears. We have stopped services and found another therapy group

Worst experience with a speech service provider!! My 4yr old is speech regressed. They were…read moreevaluated for speech "production" and swallowing, in spite of my child's past service history EXPELLING swallowing/ sound production disorder. The business NEVER conducted an actual speech evaluation! I sought Summer Services, had to wait until July for an appointment, though I called in May. But figured some speech service is better than no speech service. Our appointment was with a very young and green speech therapist, who was determined to follow a protocol guideline rather than take into priority my child's history and my SPEECH concerns. After a terrible 90 min Swallowing, Tympanometry and Sound Production evaluation (had they read my child's medical history or listened to me they would have known he doesn't qualify for those evals!). So naturally my 4 year old shut down. I was told to make a follow up so the speech therapist could (finally) conduct a Speech Eval. There was no follow up appointment available for follow up until mid-september! After waiting 2 months for this waste of time appointment?! No, thank you. Also, I was explained that my child would NOT regularly see the same therapist, the speech therapist in this business are interchangeable. Which is odd, there would be no consistency or building of a relationship. In retrospect I'm not surprised, seems fitting considering the Wantagh office was chaos, the staff were eating at reception while ignoring clients and 2 different people had to assist each other to LOOK into making me a follow up. Have had an on-going interaction with the billing department for 5 MONTHS. This business preys on hopeful parents, wanting the best for their kids. There is no human connection or child's best interest here. DO NOT TAKE YOUR CHILD HERE!!

Sessions were cut from 30 mins to 20 mins at their Lake Success office location. Useless! SLP…read moreinteraction with son 3 was well below his development level. According to her "notes" the system provided a lower grade criteria from his evaluation.

I had sixteen sessions at the Smithtown branch of Metro Physical Therapy spending most of the time…read morewith Dr. Michael Sanchez and Victor. All the people at this location are very personable and caring and Michael and Victor especially fit that bill. I would heartily recommend anyone in need of PT to visit this location. There is no doubt they helped me with my pulled hamstring and advanced my well being in that regard. I am very satisfied with the results. - Gary Levine

Metro Physical therapy and aquatic therapy in Smithtown has been a very positive experience. I used…read moreJoe Cottone DPT and he was excellent. He took time to listen and reacted to where the pain and discomfort was. I found him to be very intelligent and was able to answer questions . I used the pool for therapy and that was great. It is a salt water heated pool and has great theraputic effects . Excercise in the pool is easier than out of the water. I would highly reccomend Metro and Joe C

the nurses and doctors were helpful and pleasant. The nurses aids are terrible. First it took them…read moreabout 3 weeks of complaining daily to give mom her dentures, hearing aid and glasses. She was eating with no teeth in her mouth. wh changing her diaper, stool was left in her diaper and vaginal area where I had to take off diaper and clean after aid. This went on for weeks as well. There is no such thing as low sodium diet and mom has been not 1 working kidney and heart failure which makes it dangerous for her to have too much sodium. The food is also really bad and cheap. Chicken consists of a chicken patty, and lots of pork being served without choice but a sandwich. The physical therapist deprives my mother of the time allowed, so she hasn't made almost no difference since she came in 4 weeks ago. Mom isn't Mobil and can't teach anything by herself and after I leave everything is removed in front of her so she can't get a drink of water, a snack, her tissues, her books to keep busy or anything else. When changing mom's room they left everything of hers, including what will keep her from falling out of bed, in the hallway. I came in at 7pm and had to put her room together to keep her safe. If thinking about coming her I would say don't if you care about your loved ones!

My mother stayed at Smithtown Center for a year and a half as a dementia patient and later, a…read morecomfort care (end of life care) patient. The staff always kept me well-informed about my mother's health. This is key for families of dementia patients. For this kind of care, it's the staff that matters most. The key players are the unit coordinators, and we had great ones: Kelly and Jenna. Both were very patient and attentive. Jenna eventually felt like a friend of the family. She took a personal interest, and went above and beyond to resolve issues in my mother's care along the way. I was there constantly during one period of time, and really saw how things work. I was amazed at the quality and number of people involved in my mother's care. Besides the coordinators, I was very impressed by Supervisor Marilyn; NP Liz; Night nurse Christen; Med nurses Garcelle, Angie, and Danielle; Aides Carline and Christia; OT/PT's Gary, Pierre, and Jennifer; Speech therapist Ann-Marie (regarding chewing/swallowing); Social Worker Donna; Recreation assistant Jennifer (who helped me Facetime with my mother when I couldn't visit); and Violetta (who *tirelessly* kept the whole unit clean). Pretty much everyone really knew my mother and the details of her care! My mother REALLY did not like taking medicines, etc., but the team displayed some amazing skills in gently getting her to cooperate. The comfort care period here went much better than home hospice care would have. The team took care of all medications, cleaning, laundry, and other tasks so I could just be there for my mother emotionally. In all, Smithtown Center is staffed by a large team of very nice people who were very helpful to my mother and me. Thanks, Smithtown Center! One last thing is, that in comparing notes with others, I learned that Medicaid patients got the same, high quality level of care as the self-pay patients.