This man took my money and didn't deliver. Blocked me on FB, cell number, and everything. Said he'd…read morerefund my money but nope nothing.

From the owner: Thanks for reaching out to Kentucky's top-rated moving company! With over 36 years of experience…read moremoving families across the state and globally, we know what it takes to get your belongings safely to their destination. Our rates start at $69/hour Give us a call at 502-408-8648 or visit Southernmoversllc.com to experience the best moving service in Kentucky!

Don't waste your time on these folks. Tried three time to contact then hung up on when asking a…read morequestion.

Hired this company recently and they did an amazing job. The crew was professional, polite. Took…read morevery good care of all my belongings and finished 2 hours ahead of what the estimated. I would recommend them to anyone that has a upcoming move

I hired these guys in 2021 for a move from an upstairs apartment to a downstairs apartment. I had…read moreseveral car wash coupons in my top Chester drawers. I checked after they left and the coupons were gone. Hired them again in 2022 to move into a one bedroom apartment in St Matthew's. When they got there they did not give enough time to direct them where I wanted things, they broke one of my lamps, and I lost a box with pictures and 3 small mini cameras. My last move, I used a moving organizer She used these guys. When we got to the new apartment, again I went into my bedroom and checked my two Chester drawers. Again, the drawers had clothes stuffed into drawers they did not belong in, a pair of jeans that should have been with the clothes in the walk in closet, and they spilled a large bowl of change I had in my Chester drawers. Don't use these guys. Untrustworthy and the owners / office are no help.

It started out pretty good in that Corey, one of the owners, contacted me right away and wanted to…read morecome over to see exactly what needed to be moved to Indianapolis. I did have a bill of lading from one of the big boy moving companies so he would have an idea of the size of the load. I was able to give him the weight of the load as well as the cubic feet of the load that the national moving company had in their truck. I did explain since i had been in Louisville I had purchased new washer and dryer, a new couch, a new chair and a new table and chairs for the kitchen. He walked the house and saw what I had which most of it was still boxed from my previous move in October of 2022. He stated that a 26-foot box truck would easily accommodate my household belongings. At first he quoted me an hourly rate of $50/hr for his people to pack and load then unload. Then he quoted me a hard number of $4,300 to pack, load a 26 foot truck, drive it to Indianapolis, unload and assemble items like beds, tables and such. I received another quote from a local mover which was a little lower but since Corey seemed more professional and seemed to know what he was doing I chose Alpha Moving. The three guys showed up pretty much when scheduled, one was a little late but we all got into packing the boxes I had saved from my previous move. I was working and packing as much as they were. I bought the three of them lunch and we got back at it. Afterwards I gave them all a $20 for their efforts. On the moving day they were supposed to return between 9 and 10 AM. Robert, one of the other owners, called me at about 9:20 to say that U-Haul did not give him any blankets and that he would need to return to the U-Haul store to get some. (My thought was, wouldn't you notice that before you leave the store and not while you are driving to my house? How does that happen? Did he stop for breakfast and look in the truck? Why didn't he notice when he was there?) Robert finally arrived after 10 AM and the guys started loading. As they got closer to the back of the truck there seemed to be more close conversations between them. They came to me and asked if I can take some items with me in my SUV which I reminded them that I had two large dogs that have been wandering around the house that I will be taking with me. Then they decided that they would place some items, as much as they could, into one of the employees cars. They finally came back to me and said that everything would not fit into the truck and they would either need to rent a trailer or they could have another employee drive his personal pick up (Ford Ranger) and fit as much as they could in that for another $300.00. I told them that I was ensured by Corey that everything would fit into a 26-foot box truck with ease. I told them that I work in an industry that when you give a price you live by it. Well Corey and Robert did not and were charging me the added $300 to get my belongings to my new house. Before we left they were sliding a glass tabletop to a desk into the truck and it shattered into over a million pieces. There was glass everywhere! It took them forever to sweep it out of the truck and on to the driveway and then pick it up off of the driveway using my broom and dustpan. We finally got all loaded and ready for our trek north at around 2 PM. I knew this had the makings of a very long day already. They offloaded the furniture first so I was able to direct where each piece was to go without issue. When they began offloading the boxes that was a different story. They had some boxes that were not labeled so they inevitably ended up in the wrong room. When they finally got everything unloaded we were all standing near the front door and I thanked them for their efforts. I gave them each a $20 again and told them I wish I could give them more but that I was still upset about being charged an extra $300 for Corey underestimating the size of the truck/equipment need to move my belongings and I was going to give each one of them a $50 bill but that they would need to see Corey for it. At that time Robert told me that it all most likely would have fit in this truck but he noticed early on that when they had started packing the front of the truck there were "pockets" and open spaces and the truck should have been packed better and "tighter" than it was. At this point one of the more seasoned employees turned around and walked out the door. I believe he was upset that Robert had just thrown him under the bus in front of a client. So we ended up settling on $300 for the cost of the glass tabletop but they charge an extra 3 or 4% if you use a credit card so they charged me $150 so my total bill was $4450.00 all in. As I have been unpacking I have noticed that one particular box is missing from my many boxes. I have texted Corey to see if either of the two Alpha employees have found the box in their vehicles but he has not responded at all in well over 72 hours which is very bad business.

Southern Movers of Kentucky made our move the easiest part of the week. From the first call,…read morepricing was clear--no games, no hidden fees. The crew arrived right on time, uniformed, upbeat, and handled everything like pros: furniture wrapped and padded, fragile items treated like museum pieces, and tight stair turns navigated without a single scuff on walls or floors. They worked fast without rushing, communicated before placing every item, and even reassembled beds so we could settle in the same day. The final invoice matched the quote to the dollar, and their attitude stayed friendly and solution-oriented from start to finish. If you're moving anywhere in Kentucky--Louisville, Elizabethtown, or beyond--book Southern Movers and breathe easy. Professionalism, integrity, and real care: five stars across the board.

Zero starts, I got quoted a move, no problem had the date set, the morning of the truck wouldn't…read morestart, changed the time to noon, then they said they where stopped by DOT, I tried to move it to the next day but he said he had another move in knox, so we agreed on Friday morning at 9 am, I messaged him at 8 as it would take me at least 45 min to get to the storage unit we are trying to move out of, and he never responded, I've tried for days to get a response and nothing, I'm going on 4 days with no response on my deposit or moving my stuff.

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Very Poor Management. Ryan who assume is the dispatcher or manager is very unprofessional and…read moreincompetent. While booking was simple, he complicated this project with his inability to recognize the customer is first. During his courtesy call we discussed morning or afternoon timeframes. I explained an early afternoon appointment would be best for my schedule. We agreed. Early the next morning he calls with a request to adjust his proposal with an additional worker and to arrive in the morning vs the afternoon as we discussed and agreed. At this point this is a breach of contract however I accommodated this company by accepting the additional labor but keeping the schedule timeframe the same. Here is where incompetency takes place. Ryan agreed to the labor and asked me what time would I want the crew to arrive. I gave him a specific time of 12:30. Of course no show. No updates, no calls or explanations. They got my deposit and now no contact or communication. Ryan, your lack of understanding customer service and unprofessionalism has resulted in the loss of this customer and hopefully anyone else who sees this. After reading recent reviews I am happy to avoid his company.

I've used Chappell to move maybe 5-8 times or more over the course of 30 years. They have always…read moreexcelled. I used another company recently and regret it.

We had Chappell move for us twice in a 3 month period. They broke sentimental items from my…read moredeceased mother and the worse part is you could tell they knew they had broken some items and put them back without notifying us. They also gouged up our hardwood floors in several places. Their services are not cheap and the damage they did is forever.

This was our second move in 2 years. First from Mass to Ky, then to SC. UPack was so simple to use…read more The trailers were dropped off on the day requested and picked up right when they said they would be there. They even offered storage for up to 4 months which was a huge help in our situation. The drivers were exceptional and very friendly. A special shout out to Terry in the Florence, SC office. So friendly and so helpful with any questions we had. A truly great experience for my wife and I. Richard & Sherrie P.

We had our ReloCubes delivered and we packed them in California. They picked them up and delivered…read morein Kentucky. The ReloCubes showed up in Kentucky ahead of schedule and we called to arrange delivery. We called and set up a delivery time frame for the next day. The driver showed up on time, worked with us to get them put exactly where we wanted. All of our items were in good condition, although a little moved around inside the cube. Make sure you pack well and strap everything down and you should have great success. Relocubes were thousands less than the competitors and were a great value and great service.