Awesome service and exemplary customer care. I moved here 4 years ago and I am happy Scott's was…read morereferred to me as a great place for service, care and quality for the cost.

Great experience as expected. Everyone was very helpful and checked everything out. All is great!read more

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)

Dennis and Aaron are genuinely some of the most genuine people ive ever met , they have helped me…read moremore than id like , sometimes i just keep pushing a car and it becomes problems i caused , anyways other people ive also recommend to go there , have been taken care of to the full mile. When i got my first car at 18 , 2003 impala , it had so many problems because it was my first car and I was 18 and I really didn't take care of it, but they were always there for me and fixed it and never charged me a crazy price. They can fix everything from sport to classics to teslas to regular cars ( ive seen it in person for anyone who thinks im bs ) . Eventually I gifted it to my 79-year-old Grandma and she hasn't had a problem since . I thought it would be scary considering I had so many problems with it, and shes older so reflexes are a little late ( sorry gma ). Dennis and Aaron fixed it so good shes never had a problem to this day .They work so hard everytime i pass or drop by , and ask me about my life and show me around the shop and when im there i feel more like home than just a mechanic shop on the road. I do enjoy cars and understanding it. I ask 1000 questions and they never seem irritated All because they're customer service is so genuine that im 23 now and still would never go anywhere else. This all to say i wrote this for the people , who worry about just getting ripped off or not knowledgeable about it.

We were very happy with the brake service that we received at Clanton Fast Brake. They seem very…read moreefficient and organized.

Can't recommend this place enough. Extremely honest work and fair pricing. They don't push…read moreunnecessary repairs and get the job done quickly.

These guys are fair and honest. I have always felt welcomed when I walk in the door. They do great…read morework and I would highly recommend them to my friends and family.

On my previous visit, I worked with Bryson Davis at Service Area #4, and the difference was…read moreremarkable. Bryson was excellent--honest, friendly, informative, solution-oriented, and genuinely interested in understanding the customer's situation. He made me feel that I could trust his guidance. Unfortunately, my experience with Justin was the complete opposite. I found him uninterested, unwilling to help, dismissive, and unnecessarily arrogant in the way he communicated with me. One of the best things this dealership can do for a customer is connect them with someone like Bryson and spare them an experience like the one I had with Justin. Bryson represents exactly what a service advisor should be. Who wants to deal with someone who makes a customer feel unwelcome and unimportant?

A 151-Mile Journey Worth Every Second: Exceptional Car Buying at Nalley Toyota of Roswell!!!!!!…read more After repeatedly disappointing service experiences in our local area, specifically in Scotsboro, AL, when my husband and I discussed purchasing a new car, we decided to cast a wider net. We broadened our search to include a 200-mile radius, which led us 151 miles and a 2.5-hour drive away to Nalley Toyota of Roswell. Let me just say, the level of professionalism, genuine communication, and overall experience we received was far beyond what I could have ever hoped or imagined! Professionalism from the Start: We arrived at the dealership ready to pull the trigger on the gorgeous Toyota Camry XLE or XSE. We were immediately greeted by True Green, who was patient, hilarious, and an absolute pleasure to work with. He made us feel welcome and entirely at ease. After test driving the classy XLE, we headed inside to check out the sporty heavy metal/midnight black XSE. What happened next was completely unexpected. Setting right in front of True's desk was the stunning 2026 Toyota Crown. It was too gorgeous not to stop and look at! True (and my husband) knew instantly that the Camrys were a figment of the past. The moment I sat down in the Crown, it felt like THE car--my car. The Team Effort - Guidance and Transparency: Transitioning from a test drive to a potential purchase requires smooth logistics, and the team at Nalley Toyota of Roswell excelled here. Dennis Suber joined us, and he and Drew helped us navigate through general Q&A with incredible clarity. Never once did they pressure us or push us for a decision. Their focus remained entirely on ensuring we had all the information we needed to feel comfortable. Finally, we reached the pivotal point: meeting with the finance team. Arnold Harrison masterfully crafted a contract that fit our exact needs. He meticulously covered every detail, answered numerous questions, and handled the process with genuine understanding and patience. It's rare to leave a finance office feeling that level of trust and satisfaction. The combined effort of True Green, Dennis Suber, and Arnold Harrison made the purchasing experience fun, exceptional, and entirely stress-free. It was MORE than worth the 151 miles and 2.5-hour drive! If you are in the market for a vehicle and value an honest, professional, and world-class buying experience, go see the team at Nalley Toyota of Roswell! Overall Rating: 11/10

I have worked with Lakeside Automotive on 3 different repairs on 2 different vehicles. All 3 times…read morethe problems were diagnosed correctly, repaired promptly and I received text updates on the status. 5 stars!

Ended up getting a flat tire less than a mile away from here and Nakia told me to limp my car to…read morehim and he changed my tire free of charge! Couldn't reccomend this place or the owner enough. Nice shop, nice employees, and saved me this day!

Opens early on the weekend, very professional and friendly. I only had to spend about ten minutes…read moreof my weekend to get my emissions test done. Actually they charged less than where I went last year.

I got a coupon in the mail for them advertising a 49.99$ oil changed I made an appointment online…read moreand went in. The seating area was nice options to sit at a desk or couches. They had beverages available as well. The oil changed honestly took longer than I thought it would considering the apt in advance. So, I wouldn't return for this reason. But, overall good and affordable if you have extra time to spare.

As an owner of Mercedes' flagship car, the S550, you begin to understand the experience in superior…read moreattention to detail and quality Mercedes takes great pride in. However, it speaks volume when that same character of exquisiteness translates to customer service. Even though my service bill was substantially higher than most, Tobias Gilmour put mind at ease and restored my confidence in their standard with top tier quality in car servicing. RBM of Alpharetta has shown nothing less than superior customer service with handling my car and great communication. As a entrepreneur with mechanic history and with a family of mechanics, I would like personally Thank you Tobias and thank RBM for such great service! I will return soon for a new auto purchase!

Extremely Disappointing Sales Experience - Poor Communication and Follow-Up…read moreI contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for sale. I am located in Houston, Texas, and was prepared to drive to Georgia immediately to purchase the vehicle if we could agree on the numbers. Unfortunately, my experience with Lori Mohr was extremely disappointing from the beginning. I submitted my lead the evening before and received only an automated response. By around noon the following day, after the dealership had already been open for approximately five to six hours, I still had not received a personal phone call or meaningful response from Lori. I finally called the dealership myself and spoke with Travis in new-car sales. I specifically told Travis that I preferred to work with him because Lori had not followed up with me. A manager later called and encouraged me to give Lori another opportunity, telling me that she was a great salesperson and would take care of me throughout the transaction. I agreed. I then provided Lori with all of my trade-in information and even sent her copies of two purchase orders from Mercedes-Benz dealers in Houston. I made my position extremely simple: if RBM could match the deal I already had available in Houston, I was prepared to drive from Houston to Georgia and purchase their vehicle immediately. After providing everything requested, I heard nothing from Lori for the remainder of the day. The following day, I waited approximately another five hours after the dealership opened before finally texting her myself asking where we stood. She responded that she was working on it. Another day passed with no meaningful update. The next morning, around 9:00 a.m., I again had to remind her that I was a serious customer waiting on an answer and was prepared to drive from Houston to Georgia to purchase this vehicle. Approximately four hours later, I finally received a response simply telling me they could not match the deal. I have absolutely no issue with a dealership being unable to match another dealer's price. That's business. My issue is the complete lack of urgency, communication, and basic customer service throughout the process. There was no phone call explaining the numbers, no attempt to see whether there was another way to make the deal work, and not even a simple "Thank you for the opportunity" after I had spent several days trying to purchase a vehicle from them. What makes the situation more disappointing is that I had already expressed my concerns about Lori's lack of responsiveness to management at the beginning of the process. I was specifically assured that communication would not be a problem. Unfortunately, the exact same problem continued. When someone is willing to drive from Houston, Texas, to Alpharetta, Georgia, to purchase a vehicle, provides complete trade information, and supplies competing purchase orders showing exactly what it would take to earn their business, I would expect considerably better communication from a Mercedes-Benz dealership. Based on my experience, I cannot recommend Lori Mohr or RBM of Alpharetta. The issue wasn't that they couldn't match the price--it was how poorly the potential customer was handled from beginning to end. There are too many Mercedes-Benz dealerships willing to communicate promptly and professionally for a customer to have to repeatedly chase a salesperson just to get an answer.