I would like to start this off by saying the fence looks great and everyone I interacted with personally was very professional and nice. Additionally it is not the time frame or the time of the installation that I had an issue with.
But the overall communication about the fence installation was atrocious. When I obtained my estimate and placed my deposit (early august) I was given time frame of September to early October. I did have a vacation planned in mid October that I had made them aware of. After a few weeks go by and not hearing from them and not having any idea of when my fence will be installed, I reached out again (end of august). They gave me a time frame of "the next month or so". Another few weeks go by (mid-September) and I reach out again. Again I am given the time frame of "the next month or so". At this point, I am mostly just wondering when I will know the date or approximate date of when my fence will be installed, rather than just a vague "in the next month or so". So I email again and express frustration and trying to plan for a vacation when I have this looming over my head. They say it will be in before my vacation. Great.
Fast forward another couple weeks and my vacation is coming up in two weeks and I still haven't heard from them. I email them on a Monday and ask if they had any updated date of when my fence will be installed. They said the end of the week to early next week. Keep in mind, I do have a job. And they had made me aware I needed to be home for the start of the installation. I then inquire about an exact date, as once again, I do have a job that I am at during the day. They then respond on Tuesday, saying my fence will be installed on Thursday. With no time associated with Thursday. To make it very clear, I have a job where I am required to give advance notice before taking a day off or showing up late. I am curious if I had never emailed them to ask (again) what sort of warning they would have given me about the installation, seeing as it's two days before my fence installation and I still don't even have a time frame of when I need to be home.
Overall if you expect any sort of communication about services, don't go through this company. If you work from home and are home every day, it might not matter as much for you, but expect to have to be home with no heads up at all for them to start the fence installation. Extremely shocked that this company doesn't realize that if you expect people to be home during normal working hours, advanced notice isn't just recommended, but required. Up until the week of my installation, I had no time estimate besides "the next month or so" and only received the few days heads up I had due to my persistent nagging. Save yourself some headache and stress and go through another company.
Additionally once they came and installed the posts they talked to me neighbor who said they were planning on putting the post side of the fence facing opposite of what we wanted, so I emailed that day and asked when they came back if they could put it the other way. I didn't get a response and they did not install it facing the correct way. Overall terrible experience and absolutely no communication. read more