Shawn has been a great find and knows things other plumbers have been unable to fix. I have referred him to several neighbors and they have been super happy they now know him too. Great guy, appreciate his expertise and honesty. read more

Professional, responsive and courteous. Been using The Works Plumbing for over 5 years now. Always honest work and pricing. Doesn't half a$$ or Jerry-rig his work. As we install new fixtures or have existing one repaired. We are constantly discovering overly complicated and odd plumbing situations from the previous homeowners. The Works Plumbing has always found cost effective solutions to simplify and resolve the situations. Call them. read more

Lowell came to rooter our toilet. charged 400 for camera, 450 for auger. All fake. He said first he has to do the camera first, that might open the toilet. all lies. He showed me his camera, you could see nothing in all the poop there. I feel being scammed by a plumber.I don't understand how he feels ab out it, feeding his family with scammed money from good people. read more

Shawn quoted us for $1600 for our plumbing. We asked if he could help us a bit more and he said he can give us discount if we pay cash. We agreed to pay cash but out of nowhere he asked for $500 deposit which he will get to us a day in advance before he does his job. When we asked him if we can just pay him in cash after the completion, he got offended. He said the he gets customers that puts larger amount in his hand than us. We don't care about other customers, what might be small amount for them , is large amount for us. His response is just so unprofessional. If this guy is your plumber, does he always asked for 30% down payment? I'm so curious. I know the legal down payment is 10% of the total cost, which I'm willing to do. I've posted our conversation, you guys be the judge. Thank you for posting that as well. It clearly shows a lack of compassion or understanding. You already know where we're coming from--we asked for a better quote, which should've indicated that we're not large-scale clients with unlimited budgets. All we requested was to pay you on the same day the job is completed, but unfortunately, you took that the wrong way. Feel free to share our full conversation--let people see for themselves the kind of business owner you are. read more

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Shawn is the best! I called on a Saturday evening, and within just an hour or so, he was at our door and had the issue fixed in no time. He truly saved the day for my family. His quick response, professionalism, and expertise left a great impression. I'll definitely keep The Works in mind for any future needs--thanks again, Shawn! read more

Thank you. Thank you. Thank you. Shawn is the best!!! The weekend started out great, and then trouble. Problems with the sink and the toilet can be chaos, but not when you have Shawn. As always, I reached out to Shawn and he immediately got back to me being that he is always on top of things and very professional. He always seems to find time for his customers, even when he is extremely busy. Shawn was able to fit me in and explain the problem to me in the simplest way possible. I was expecting company that weekend and Shawn made sure that I was ready to go. Since I've been doing business with Shawn, he has never failed to offer anything less than 110% amazing service. He is so on top of his game. If you want someone honest, trustworthy, kind and so very caring, who is also a great listening, Shawn is your guy. After doing business with him one time, you will no doubt be a lifelong customer! Shawn is the man!!! Thanks again Shawn! read more

I had hired Shawn for a job before and was very happy with his service in the past. I can not say the same for my most recent experience with his company. I contacted The Works plumbing because I needed some parts replaced on ,my water heater. The water heater was still under the manufacturer's warranty and the manufacturer had overnighted me the replacement parts. I called The Works first thing in the morning explaining the situation and asked if he could come the same day. Shawn said he could come by and install the replacement parts but would provide no warranty of his work since the manufacturer is the one who had diagnosed our problem and sent the appropriate parts. That didn't seem right to me but I accepted his terms anyway. Shawn said to contact him once I had the parts in my hand and he would make time to come same day. Based on this assurance I canceled another plumber I had contacted because I trusted Shawn and had worked with him before. When I contacted him 3 hours later to say I now had the parts, he informed me that he had taken another job and now couldn't come same day, putting me in a terrible last minute situation. By a lot of luck I was able to find another, highly rated plumber to come same day to help us and who would also warranty their work. I guessed I dodged a bullet hiring this company. read more

Needed a GREAT plummer once again and I knew WHOM to call - SHAWN! He got me scheduled in a few days for a double toilet seat UPGRADE to save toilet paper - that is... LOL. Read Bidets... you know - Those squirt things - you know... Shawn Ford handled the TOTO upgrades with class and quality. He even takes the time to LEVEL the electric controls installed on the WALL! He takes as MUCH time as he needs to do an excellent finished job. And he charged me half of what the other 4 did next too... After that he fixed my guest bathroom sink plunger stop valve. So it would open and close to allow the water to drain properly. Something that 4 prior MEN could not do. Hats off to SHAWN (sincerely tipping my hat)... Bottom line if you need a smart, strong, young fellow that does ONE HELL OF ANY JOB - just ring him up. CAL HERE folks CALL HERE... read more

Woke up to two toilets that did not flush and a shower that did not drain. I quickly determined that I had a plumbing problem well beyond my powers! I started calling Yelp listed plumbers. The Works had Shawn available in just a few hours. He came earlier than expected. I knew things would be OK when I answered the door. He just had that air about him He quickly figured out what had to be done and went right to it. He quickly had our drain unplugged, but spent almost the same amount of time checking out the drain and making sure it really was clear. The price was very reasonable and the work was outstanding. Guess who I'll call next time I have a plumbing problem! The Works! read more

When we purchased our home in 2010 the water heater was shot. I am so happy we found Shawn and The Works. He got us going. Since then we have called on The Works for various issues and Shawn has always taken great care of us. I am most impressed that twice now, we have called Shawn out for some plumbing issue. He fixed it in minutes and did not charge us a cent. Today that is exactly what he did. There is nothing better than a trustworthy plumber and that is what Shawn is. I couldn't recommend him more! read more

Had a Kitchen drain backed up past the trap and clean out. Sean cleaned the line. We experienced a slow drain some time following the initial visit. A had scheduled a pressure wash/hydro blast which included scoping the pipes. It turned out that the initial cleaning took care of the initial blockage but he discovered an improperly sloped pipe under the sink to the clean out. He corrected that and only charged a small fee for the visit. Fair prices, excellent professional service. Reliable Highly recommend! read more

Once again, huge shoutout to this business for their quick response, hard work and fair pricing. I HIGHLY recommend them.

Very impressed with the response and service of this company. Had two drains backed up and was worried being close to Christmas and my limited schedule I would be out of luck. However Shawn was headed over to my home within a half hour of my call and problems were solved! Shawn was terrific and I highly recommend The Works Plumbing. read more

Made a lot of noise but didn't do anything for the $200. Still had the problem after he left.

Being that this is a holiday, I ran into many plumbing companies that said they would call back and they didn't. I called this company and the gentleman that asked was professional, friendly and just awesome!! His name is Shawn and he showed up in less than 20-30 from the time I called. I HIGHLY RECOMMEND this plumbing company. You will not be disappointed. Thank you The Works Plumbing and Shawn. read more

I have used Shawn on several projects, including my parents' house. He went there multiple times to help elderly folks out, never overcharging and always giving good advice. I trust him with my parents and trust him with everything else. Thanks buddy for all the good service over the years! read more

Had a leaking sprinkler pipe in my front yard on a Saturday. This was the only company that came through. Were right up front regarding the cost and came on time. Jay knew exactly what the problem was and fixed it in a timely manner. I would highly recommend this company. read more

Shawn has gotten us out of lots of plumbing debacles, including the time the water heater sprang a leak on the day we put our house up for sale and the time we narrowly avoided an expensive slab leak. He's responsive, easy to work with, no nonsense, and always a straight shooter. read more

I was nervous to have purchased a sensor faucet to put in the kitchen but to my relief, Shawn was able to install and get it running perfectly-and within an hour! I love my new faucet and appreciate that Shawn knew how to install it without hesitation. When I'm ready to replace the rest of the faucets in the house, I'll be calling The Works Plumbing for sure!!! read more

Shawn replaced leaking water heater quickly and efficiently ! He came the very next morning and removed the old and installed the new fixture . On several occasions I have relied on the Works to perform plumbing jobs on my townhouse . VERY HIGHLY RECOMMENDED !!.... read more

Feel the need to update my review from 2017- We had a main line block Sunday evening with a bathroom flooding. It was a mess. Sean was prompt, efficient and seriously amazing. He climbed our roof & cleared the line in about an hour. We are so grateful! Seriously, best plumber. read more

Shawn came out and looked at my Slab leak issue and determined a pathway to reroute my pipes to fix the issue. He gave me a very competitive quote for the job that was less than the big name companies that tried to overcharge me and suggest I update other plumbing that was unnecessary. Shawn was a straight shooter and I hired him for the job. He came out and arrived right when he said he would and worked on my job and got everything working. He even helped me replace a broken toilet shutoff valve. I would definitely use The Works Plumbing again in the future. Glad to have found and honest hard working plumber in our area. read more

I called about an upstairs leak, The Works Plumber was at my door within the hour, located & corrected the problem as neatly and quickly as possible! The technician Shawn was knowledgeable, communicated clearly, and completed the job very well. I am super grateful for his expertise and timely correction of my leak! read more

To Future Customers: Read the Owner's response and decide for yourself. Does his response show any compassion? I think not. He clearly either did not read the situation or more likely, doesn't care. Up to you if you want to deal with an owner like that. Again, he expected me to drop my baby and leave my neighbors in a horrible emergency. I called back within 5 minutes. Give me a break. Edit 2: Given my above comment, the owner removed their response. I think that verifies the kind of people you're going to deal with at this company. Was so surprised to have a very bad experience with this company based on the reviews. We unfortunately had our kitchen sink backing up and therefore left us with an inability to use it. This is definitely problematic when you have a 21 month old toddler and can't easily clean and wash stuff. Sadly, Joe with The Works couldn't have been more rude and lacked any sense of empathy. I was assigned The Works through my home warranty company on Wednesday, February 17th. Since I did not hear from them, I called on Thursday, February 18th at 1:30 PM and got their voicemail. I called again on Friday, February 19th at 8:07 AM and got their voicemail. They did call back just after that at 8:28 AM and told me their earliest available was the following Tuesday, 4 days later. That would make getting service nearly a whole week after the problem. I get another call on Tuesday, February 22nd to confirm my availability and was told about their strict mask guidelines (which I said I was appreciative of). I made it very clear I would be around by telling them "I will be home the whole day and will be available whenever you are ready." He said they would give us a call about 15 minutes before arriving. The service window was from 7:00 AM to 1:00 PM. I woke up at 6:00 AM making sure I was ready to go. I ended up getting a call at 8:44 AM this morning but sadly, I had my son with me and was simultaneously helping my neighbor who actually had a much worse plumbing issue (a major pipe burst break in their house). They needed water and I was bringing it over to them as they had to shut off their water to the house. That means I couldn't answer immediately because I was trying to simply be a good neighbor. I called back minutes later as soon as I could and again, no one answered the phone. I called yet again at 9:11 AM and no one answered the phone. Joe finally called back at 10:15 AM telling me they would have to call and reschedule. I asked why would they need to reschedule given we're still within the window they told me they would complete the work? He said, if you don't answer the phone, they don't show. I told him of the circumstances I had at home and asked why he didn't answer when I nearly immediately called him back. He got rude with me and stated strongly that their policy is they don't show up no matter what if you don't answer the phone. I asked again why they didn't answer when I called several times to follow-up and again he said strongly he wasn't going to argue with me. The tone of his voice was very rude as well. I asked him what is the need to call the day before then to confirm if they completely disregard my statement about being home all day? Again, he just firmly stated he wasn't going to argue with me. He in fact stated that I call my home warranty to get someone else. I did do that taking the chance with another company because this one caused my family and I so much stress. If I didn't confirm the day before and didn't immediately call back, ok I get it. However, that wasn't the case and Joe showed no compassion at all. Sure, let me just throw my baby down and ignore my neighbors experiencing an emergency so I don't lose my one and only chance to have a plumber show up within the 6 hour time window they provided. Aren't we all in the middle of a pandemic with enough stress already? Clearly The Works doesn't really care about that. What were they going to do today with their extra time after deciding not to come to my house? Why don't they have someone consistently available to answer their phones? Why do they have to be so rude on the phone? These are all reasons why I would not deal with this company. I was willing and ready to recommend this company to my neighbors who really need a good plumber but there is no way I would do that to anyone with Joe working for them. The owner seems very responsive on here which is great but I can't see any reasoning behind why a company would conduct business this way. Including my phone logs so you can see the phone calls. read more

The Works Plumbing - Very difficult communicating with this company. Please see my review for the details about this horrible experience. - Plumbing Near Me

I called Shawn around 8pm on a weekday due to a leak in my garage coming from our water heater. He was at my house an hour later and installed a new water heater the very next day. Very quick, efficient and quality service. Highly recommend this business! read more

I contacted the Works Plumbing because I had water dripping into our crawl space and couldn't tell where it was coming from. They sent their on-call plumber, Shawn, within a few hours and Shawn was able to tell me exactly where the water was coming from (the fridge) and gave me advice on how to dry out the crawl space. Really friendly and smart guy and I'll be saving their phone number for anytime I need a plumber. I'd recommend giving them a call if you need a plumber read more

We had a plumbing emergency tonight (Sunday) and were calling multiple companies to see if anyone was available. I left a message and Shawn called me back quickly and was able to come out within the hour to help us out. He was knowledgeable and professional and worked quickly to get the job done even though it was at night on the roof! Thank you so much, you're a lifesaver!! read more

Shawn is one of the best plumbers in North County. Hes a great guy and I like that the owner is also the operator of the business. You get good service and hes a friendly guy as well. I would definitely recommend. read more

I had to update my review because we needed to call Shawn once again. We run a small AirBnB out of a garage studio and we had a backup in the little bathroom. It was vacant so it wasn't an emergency but Shawn was nearby and he came within 30 minutes of me calling! And he got the job done within 10 minutes! I appreciated that he was clean and thorough. He also was masked up and - like always - was a pleasure to work with. I will definitely keep Shawn's number handy for all our plumbing jobs! Im glad to support local small business! read more

I moved my washer and dryer from the garage to a small interior space inside my house. Shawn worked in tight quarters undoing my contractors mess, buying parts. We did an EXCELLENT PROFESSIONAL job. Cleaned up the job site after he finished. HIGHLY RECOMMEND!!!! read more

The Works Plumbing - My new safe properly installed interior laundry room. Beautiful job Shawn! - Plumbing Near Me

Shawn took care a leak same day we called even though it was later in the day and he didn't finish until after 9pm. Then, returns for allay fears about drops that could be heard the next day at no extra charge. Keep him in business! read more

I had what I believed to be a simple repair, a small leak on an outside spigot. It is copper piping that is why I could not fix it. I called The Works. They contacted me immediately, set up an appointment for the next morning. As promised they called 30 minutes before arriving. The showed up. Explained that it could be an easy fix or more complicated if they encountered problems. Gave me a best case scenario for the bid. They proceeded to start the repair. They were able to fix it using tools I did not have nor did I have knowledge of using. When they left I had a working spigot with no mess. I have no issue recommending them to anyone for their plumbing needs. I found them to be fair and honest. I can't ask for more. read more

We had an emergency situation with blocked lines in our house. Shawn got there in about 1 hour and was fantastic. Had the issue resolved in about 20 minutes. He was very professional. Highly recommend. read more

We've loved The Works!! We've hired them (as well as other plumbers that we haven't loved so much) several times and they always do such a great job. They've been super fast to respond and always really prompt about their arrival times. They've fixed a backed up kitchen sink, a slab leak and an emergency hot water replacement for us, all at a great price and with a quick response! They're number one on our list of fix-it guys! read more

Had a home warranty request that was sent to them. They called me 1x and left a message that said please call here to make an apt before 9 am because we are in the field after that. I then called every single day for a week and begged on the message system to please schedule the apt any time any day home every single day!!! No call, no apt, no show!! Then I go the Warrenty site Friday and they have marked it service completed!! WHAT ??? I filed a complaint with the warranty company clearly. You did... and I didn't delete the voice message. And the part -- it is your voice. The work order was in your office for 4 days, you marked it complete on your end Thursday. I did call there and leave a message every single day and my call log proves it. BUT ok your lie is funny to me. The warranty company is refuting the completed service. read more

Shawn called 20 min before arriving and was awesome about wearing a mask and distancing. Fixed our water leak and also cut a hole for me to change the tub faucet later. Very honest and would definitely use him again! read more

Shawn was great. I called him out to diagnose a problem that a few others couldn't figure out. Shawn talked me through the process of various options and explained clearly what the price would be for each and the risks associated with them. Luckily- he realized we should check one last thing which turned out to be the simple fix that others overlooked. I would highly recommend this company- friendly, professional and reasonable. He was also punctual and local in Oceanside. read more

Shawn was professional, thorough, and explained everything in detail before starting work on our pipe leak. He gave me time frame when to expect his arrival and even called 15 minutes prior to coming. He wore his mask and followed social distancing guidelines. Excellent service! Great experience and would definitely refer this business to family and friends. read more

I couldn't be happier with our experience with The Works plumbing. I called to get a garbage disposal replaced and a faucet swapped and they luckily had availability that same afternoon. Shawn showed up on time and completed the work quickly, professionally and at a reasonable price. I would definitely recommend and will use them again for future plumbing needs. read more

I contracted The Works Plumbing on Tuesday, December 15, 2015 due to a water leak. The ceiling of my living room had two very distinct 7 foot by 3 inch of water damage. I called this company because I rely on Yelp for all my service needs. In the past, whether it's for auto repair, electrician, contractor, whatever, I've always used Yelp. Prior to this experience, all 9 companies I contracted were great. Unfortunately, my experience with The Works Plumbing was dismal. It started out just fine. The agent I spoke to asked me what's wrong and I told him the 7 foot by 3 inch water damage in the ceiling. The agent told me that it'll be $75 to cut the ceiling to figure out what's wrong, and then depending on what the problem is, I'll be quoted again on the cost of repair. That sounded fair to me so I agreed to their service. John showed up to "fix" the issue. I recognized John right away. He and Shawn worked on a gas line contract on my house 2 years ago. I remember Shawn being very pleasant and I was very happy with their service. I even remember giving them a couple beers after they were done with the project 2 years ago as appreciation for their hard work. Anyway, John showed up and after looking at the damage, went straight to the bathroom. He said that the leak was from the toilet hose. He tightened the hose, and said that the problem should be fixed. He arrived at 2:00 pm, and he was done at 2:05 pm. The issue was fixed in 5 minutes. I assumed the cost would be $75. Instead, John said it was $150. I found that to be a ridiculous invoice. The initial $75 included cutting the ceiling, which is for 2 purposes. One to diagnose the problem, and two, to make sure that the problem is actually fixed. I had issue with the $150 for numerous reasons. One, John did not cut the ceiling to make sure the problem was fixed. Second, to bill an additional $75 to tighten one plastic hose that took 10 seconds is ridiculous. The RIGHT THING to do was to just bill $75 total. My disappointment with The Works Plumbing continued. I told John if he's going to bill me $150, which I told him I was unhappy about, he should at least cut the ceiling with the water damage to make sure the problem is actually fixed because, to me, the damage to the ceiling seemed more than just the leak from one area from the toilet. The damage was two large straight lines. I did not see how one lead could cause two parallel lines. It made no sense. Not to mention, I had already paid for him to cut the ceiling, which he didn't do. I asked John a second time for him to cut the ceiling. John had the audacity to say, if you want me to cut the ceiling, you have to pay ANOTHER $75!! Flash forward 3 days later. I'm standing in the living room as someone is showering upstairs, and I hear a drip drip drip on the ceiling. The Works Plumbing did not fix the problem. The Works Plumbing intentionally overbilled me. The Works Plumbing was sloppy and refused to make sure the problem was fixed. Edit: My response to the business owner's response After the toilet issue, I had them take a look at the garbage disposal. I chose not to include it in my review because it was too much negativity for the Saturday before Christmas. Anyway, my disposal broke. I asked them how much it would cost to fix it. They said "$25". I said fine. They reset it, and tried to spin it with an allen wrench, but nope. John says that we have to take it apart. I ask how much. He says "75." I ask how much just to have a new disposal installed because this disposal is old. He says "228". I told him that I should just have the disposal replaced because I don't want to pay $75 for him to try to fix it, and if it doesn't work, have to pay another $228. He says, no, let's try to fix it. So, John spends the next 5 minutes trying to fix it, but it's broke, so I tell him that I'd like to just have a new one installed. John installs it, no problem. He hands me an invoice and it's $378, which is $150 for the toilet leak (which I'm not happy about) and $228 for the new disposal. John tells me it's 10% off if I pay with cash or check. I live in LA, and came down just for this issue, so I tell him that I don't have cash or check on me, and told him that I'll mail a check. He said no, payment has to be made right now. So I tell him that we can go to Chase and get cash for him. John says, "that works" because he wanted to grab a bite anyway. I go to Chase and withdrew $340.20 ($378 x 10% off) and hands it to him. He said no. He says $378 is what I have to pay in cash. I said, what about 10%? He tells me that I'm getting a break because I didn't have to pay him $303 for trying to fix it and then installing. I'm not happy because I feel like he's trying to price gouge me again. I asked to talk to his supervisor. He says he is the supervisor. I head to the ATM to withdraw another $38, while thinking whether I should contact the Owner. John says $340 is fine, and I paid him. read more

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