I mean I think their whole concept is a scam. We looked at 3 pieces of furniture. Every one of them…read morehad an "in stock or already on its way back in" sign.... All three pieces we'd have to order with a delivery estimate of 8-10 weeks! All three really? And there was a couple shopping at the same time and I overheard the other sales lady tell them the couch they were interested in wasn't in stock either. They left. We did too. Sales lady calls back to check stock on a couch... Literally within 3 seconds someone calls her back on the radio and says we don't have it. Sounds like that's just their operating system. "We just sold our last one of those couches".... Then shouldn't it already be on its way back in?!?

http://cashncarryfurniturewarehouse.com/concept.html - second paragraph: "When you walk through the…read morelarge showrooms, everything you see on display is in stock right here in our connected warehouse, ready for you to haul home only minutes after you buy it." Sure. Would be a fantastic concept ... if you followed it. Two times we have shopped, picked something we loved and then were told they don't have it in stock and it could take 6-8 weeks to come in. Most recently we were told "we are very busy and that is our best selling item." Well, that's great for the store but why not order MORE of your best selling item so you can sell MORE of it and keep your customers happy instead of sending them out empty handed and on their way to another furniture store.

We are men, not boys. Men test mattresses, boys loiter. My and my acquaintance were testing the…read morebeds a lady we assume was behind the cameras threatened to call the cops for loitering. Don't spend any time in hastle more mattress.​

From the owner: No salespeople, managers, or cashiers. No up-sells, cross-sells, or headaches. Try out your new…read moremattress without anyone breathing down your neck. Shopping at HassleLess Mattress is Easy Peasy. Employee Free Guarantee.

Next day service for repair of recliner. Serviceman was in and out in 1/2 hour! Wonderful and…read morepolite young man. Highly recommend!!!

We recently purchased a sectional, with help from Carol. She was patient, knowledgeable, and great…read moreabout updating me on the status of our order, due to Covid production delays, whenever I called to check in. We love our sectional and are extremely happy with our purchase!

Your business gets a Five Star rating from us. your customer service is bar none one of the finest…read moreoperates. Kelly at the desk is polite ,pleasant and kind to her customer and coworkers. Kettle Moraine was our last hope to find a part of our stove. We exhausted all avenues. I will be buying my next appliances from them. Thank you.

I ordered a refrigerator, dishwasher, built in oven and cooktop back in December of 2023. I was…read moretold 4-6 weeks. It turned into nearly 4 months before they were delivered. Then the dishwasher i ordered was discontinued so i had to choose another one. My built in oven still is missing a 21/2" piece of stainless which was ordered from their Frigidaire rep about 4 months ago and every time i call they just play games!! 10 months later and i still don't have my appliances in right. Its funny how nice they are and want your money right away, but the customer service after that absolutely sucks! i am sorry i went there to begin with. Brooks you should be ashamed of yourself as a salesperson!

I was searching for the 'perfect' pillow for my 92 year old father. He likes a low loft but then…read morehis head is always cold. I knew a wool pillow would be the answer and i came across The Wool Bed Company. Purchased a regular sized wool pillow which my dad said he just sinks into it and keeps him nice and warm. The regular wool pillow also supports his neck and shoulders. Yes, the regular one as there's no uneven lofts. Purchased one for myself as I already have a wool pillow but there's no comparison In quality and price - none. Great product, great price and excellent customer service. Just a side note, wool pillows keeps one cool in the summer! Thank you!

Let the buyer beware. It took more than a year to work out customer service failures and product…read morequality issues, which ended in returning the merchandise. We lost more than $1,600 by dealing with this company. I recommend avoiding them like the plague. After this awful experience we turned to the Naturepedic company for amazing service and superior products.

PSA - think twice before purchasing furniture from Ashley. Kinda funny - 58 years old and Ive never…read morehad a real bedroom set. Ive had garage sale pieces, Goodwill finds, hand-me-downs, mix-match pieces. I finally am in the position to purchase a bedroom set. Shop for a year, finally find a set I/we both like, splurge on the purchase. Nothing but aggravation. I guess when the first salesperson said "ma'am I just work here, I cant help what the store does" I should have taken it as a sign and not tried to work with the store manager - but I didn't. Thought they did a good job trying to help. Was hopeful. When 3 weeks ago I'm told my delivery that weekend was cancelled because they forgot to include an integral part of the bed frame in the order, I should have cancelled. But i didnt. Now, finally delivery day, move all our existing furniture out, delivery comes (delivery/install guys were awesome), guess whats missing? Intergral part of the bed. Cant put it together. So now i have bed pieces everywhere, bed not assembled, and itll be another month before they can send the parts to me, then they still have to schedule a technician to come and install. Cant even walk in our bedroom-oh well. Beyond frustrated. Ready to return the whole set. Thanks Ashley Furniture. Great job - not.

DO NOT walk into this store. If you buy something, be prepared to spend another $1,000 for an…read moreattorney to get satisfaction. I bought over $5000 of furniture. Delivered in October. Within an hour of delivery discovered handles on DR buffet were floating in the wind loose. Thought the delivery guy just didn't tighten them enough. Nope, the MDF or pressed wood is crumbling so handles have nothing to hold onto. I have been jerked around by their service department for two months, one excuse after another. Also noticing gouges in wood on bed purchased. These gouges were filled with tinted putty which is crumbling and leaving white gouges. Walked into bedroom and there was a white spot on headboard they had filled with tinted putty that is crumbling. So after two months of giving them chance to make good on this brand new piece of furniture that should not need any repair, I have spoken with my attorney. So be prepared to hire an attorney if you make the mistake of shopping here. I am a senior citizen so think I will add elder abuse to to my lawsuit. It sure feels like emotional and psychological abuse to me, to finally buy all this furniture that I have waited so long for, just to be screwed over by Ashley Furniture. DO NOT BUY FROM THIS STORE.

Their prices are really competitive and they have quite a bit to offer. The mattresses are all…read morebrand name and good quality! I was just in there this past weekend to buy a chair and the owner showed us a chair in the back that worked out perfectly! She took the time to make sure we didn't have questions and offered suggestions to help get us what we were looking for. Really happy with the purchase and with the customer service!!

I would 100% recommend BoxDrop Mattress & Furniture-West Bend to everyone!! The two owners were so…read morehelpful and made it a priority helping me find the perfect couch in my price range that checked all the boxes. There were so many options to choose from (all great quality) but I'm so happy I found what I was looking for. Definitely will be back!