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Ashley Store

2.4 (40 reviews)
Closed 10:00 am - 8:00 pm

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Like a long placemat! I was expecting a thicker kitchen mat. This is as thin as a cheap vinyl placemat. Listed originally for $185 on sale for $42. WHAT!!?? I am trying to return this. Caution...you only have 72 hours to initiate a return. You can't use the chat to start a return. You have to call. I am caller 37 in the queue. Also, it shipped in an open end box. One end of the box was open so it sat in the snow on my driveway getting wet. I have had positive experiences in the store. I would avoid their online store.

Sewn in puckers in the fabric of sofa.  It's suppose to be smooth/flat.  This is unacceptable and needs to be resolved ASAP.

We received our sofa today after waiting several months for it...and it's defective. The fabric is not suppose to be puckered. It is sewn that way so it cannot be fixed. We paid nearly $2000 for this sofa and we need to get this resolved ASAP. Linda is our salesperson. We know your store is closed until April 24th...but we need someone to call us about this problem ASAP. Also...we did try to call Ashley.com and they are not answering their phone. Robin and Monica Walsh

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10 months ago

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5 months ago

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8 months ago

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3 years ago

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8 years ago

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5 years ago

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4 years ago

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9 years ago

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4 years ago

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5 years ago

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7 years ago

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12 years ago

Very helpful and friendly staff. We bought our living room set from this Ashley store a few years ago. The whole transaction was seamless.

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5 years ago

Very clean & neat store, customer service was A1, my sales lady was Kelly B, she was very helpful to me & my family.

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5 years ago

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7 years ago

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10 years ago

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12 years ago

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10 years ago

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11 years ago

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11 years ago

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10 years ago

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7 years ago

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Review Highlights - Ashley Store

I don't like salespeople much but Kelly was a delight and joy to work with on our purchase of a custom sectional purpose.

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Steinhafels Mattress

Steinhafels Mattress

1.0(2 reviews)
13.7 mi
Discounts available
Established in 1934

I bought a Stearns & Foster Lux Estate Baywood Luxury Firm Euro Pillowtop Queen Mattress at…read moreSteinhafel's Mattress store in Grafton, WI in October 2018. It cost about $2,000 but I was willing to spend the money for a good mattress. Unfortunately this mattress started sagging within a couple months. It hasn't even been two years and I'm thinking about needing a new one. My previous mattresses, none of which cost more than $1,000, lasted at least 10 years. I'd recommend avoiding a Sterns & Foster mattress.

I purchased a new mattress last March from the Grafton store. I voiced my concerns to the salesman…read morethat I had an antique bed, and I wasn't certain that the mattress would fit the frame, and that I had an old house, and wasn't certain that the delivery men could get it up the stairs (its only a full sized mattress) and I was assured it wouldn't be an issue. IT WAS. After helping the deliverymen struggle for an hour to get the mattress and spring up the stairs, we found out it wouldn't fit my bed, and I wasn't about to have them haul it back down. I had to have custom footboards made for my bed NOW THAT ISN'T THE MAIN ISSUE A year and half later, the mattress has turned to jello, with no support. When I purchased the mattress, I was told I had to purchase their mattress protector in order to receive the warranty. They sent a technician out to look at the mattress, and there is a small blood stain the size of a quarter on the mattress, which according to them, voids any responsibility they might have. I would have to contact the mattress protector company. They don't have a phone number for the company; only an email. I ve looked on the company's website, none there either. I emailed the company; no response. I ve contacted Steinhafels 2x and asked to speak to a manager; none have gotten back to me. Am I out of line to think that if I am to required to buy a mattress protector through them (at a hefty markup, I m sure), that they should have contacts at the company, or work with me? I went somewhere else to buy the replacement mattress

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Steinhafels Mattress
Steinhafels Mattress
Steinhafels Mattress

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Cash & Carry Furniture Warehouse

Cash & Carry Furniture Warehouse

2.0(3 reviews)
10.4 mi
$$

I mean I think their whole concept is a scam. We looked at 3 pieces of furniture. Every one of them…read morehad an "in stock or already on its way back in" sign.... All three pieces we'd have to order with a delivery estimate of 8-10 weeks! All three really? And there was a couple shopping at the same time and I overheard the other sales lady tell them the couch they were interested in wasn't in stock either. They left. We did too. Sales lady calls back to check stock on a couch... Literally within 3 seconds someone calls her back on the radio and says we don't have it. Sounds like that's just their operating system. "We just sold our last one of those couches".... Then shouldn't it already be on its way back in?!?

http://cashncarryfurniturewarehouse.com/concept.html - second paragraph: "When you walk through the…read morelarge showrooms, everything you see on display is in stock right here in our connected warehouse, ready for you to haul home only minutes after you buy it." Sure. Would be a fantastic concept ... if you followed it. Two times we have shopped, picked something we loved and then were told they don't have it in stock and it could take 6-8 weeks to come in. Most recently we were told "we are very busy and that is our best selling item." Well, that's great for the store but why not order MORE of your best selling item so you can sell MORE of it and keep your customers happy instead of sending them out empty handed and on their way to another furniture store.

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Cash & Carry Furniture Warehouse
Cash & Carry Furniture Warehouse

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Ashley Store - furniture - Updated May 2026

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