Fantastic service and experience from beginning to end. Wash N Werk won my business and will keep…read moreit because of their terrific staff, management, and value-packed services. Corey was right on time, delivered a tremendous service, also on time, and took the time to show me some of the problem areas he was able to resolve, which quite frankly I didn't think anyone would be able to fix. I'll be hiring them again in the early spring.

Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

I've been to Sam's quite a few times and surprisingly have never reviewed this place! I came back…read moretoday to surprise my husband with a clean car. The staff are always wonderful, friendly, and helpful. I always feel welcome here. The car wash itself is subpar, often times, I find myself wiping some areas down after the wash. I see other people do this as well. I do love the self-vacuum parking spots. They're large and allow you to have your doors open without worrying about other cars banging into you. The car mat wash area is nice, too. They recently added a tub to scrub your mats yourself which is really convenient, especially because one machine is not enough for all of the customers to share. One of the nicest things about coming here is that you're not given a time limit when cleaning the inside of your car. I'm mindful of how busy it can be but if it's slow, I do like to take my time and really clean the car to the best of my ability. I wish the vacuums were more powerful and had different attachments but overall, I can get a decent clean in between professional detailings. For $25 with a complimentary wash, I feel like I get a good deal out of it. Most importantly, my husband was thrilled that the car was clean and was really impressed with the interior and exterior.

I never write reviews--but after my recent visit to this carwash, I simply couldn't keep quiet. As…read morean older woman who's been around long enough to know good service when I see it, let me tell you: this experience was absolutely exceptional. From the moment I pulled in, I was greeted with smiles and a level of care I haven't seen in years. But what truly stood out were two young gentlemen in purple shirts--I believe their name tags read Brett and Chase. Let me be clear: these two were a breath of fresh air. Respectful, kind, professional, and so genuinely helpful, I honestly felt like royalty. They guided me through the process with such patience and attentiveness--answering my questions, checking on the smallest details, and treating me not just as a customer, but as a human being. In a world where good manners and strong work ethic seem to be fading, Brett and Chase reminded me that the next generation still has some shining stars. I was astonished--in the best way. If management sees this: these boys deserve a raise, a plaque, and a day named after them. I left not only with a sparkling clean car, but also a full heart. Bless you both, and thank you for making my day.

Service was great from the man who sold me the wash choice to the person who told me my car was…read moreready I'll definitely be back

Poor quality work for nearly $50. Back seat and cargo area was not vacuumed as was requested. We…read morevacuumed it out with our shop vac at home in under 10 min and it looked perfect after that. We posted a negative review on Google and were called names. They seem to like to point out that they are the "only full service car wash" in Wake Forest. Seems like the marketing message is "we're all you've got so suck it up". We're new to the area and we're looking for a good car wash. This will not be it.

Stopped by here to get my car washed and vacuumed out. I have a membership at a different car wash…read moreand wanted to compare services. Very glad that I did compare. I chose the $29.99 wash, including tax about $32. My opinion - definitely not worth the money. The wash was very fast and has the long strips that "whip" across your vehicle. Not a fan. Excited wash and three young men were waiting around, I was only customer there. They weren't very friendly. I waited outside while they vacuumed my car out. When my car was done, they yelled the name of my vehicle. I guess there's no other way to get a customer's attention, however I didn't care for that. The car looks fine, tire shine was meh. I won't be back. Definitely returning to my regular auto wash place, which is cheaper and does a better wash, and doesn't use the wash "strips". One and done!

People were friendly but the quality of the service was horrible. This was my second visit before I…read moreposted.

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Nick and his team did an amazing job with my wife's 11 year old car. It looks almost as good as it…read moredid the day we brought it home. It needed more work than originally estimated, but the team stayed late on a Saturday to get it done. Worth every penny.

Not good. No soap connections. Check before you pay. No contact info to follow up. Maybe owner…read morewill see this.

The only one to be found around. It's Easter Sunday & needed to wash the truck! I like the…read moredo-it-yourself places way better than the others and this was the spot! I looked on yelp & there isn't another one within several miles that I know of. So I hope this place gets put on the map to help other cars in need of a good cleaning! It's not overall in the best condition and the trashes were pretty full but not a big deal. Looks like the water is pretty hard, I didn't have time to dry off the truck & now that it's pretty dry it's spotty.

Kasey was thoughtfully informative friendly and professional. I felt very comfortable with Kasey…read more I'd love to have Kasey each visit.

The service was pristine, the dishonesty that they don't have change and wont break a $10 in hopes…read moreof getting it. Fool me once then I don't come back. I saw many tips be given out it could of been broken. Hope you all liked the tip-your e Millbrook store did the same to me today. See ya

Great employees, great wash, easy go through center, and price variety is good!…read moreMy suggestion is to have individual bay towel and accessories or a lot more mobile accessories units for customer convenience! I will return !

I love this car wash! So convenient in North Raleigh and well-priced. It's a treat, especially…read moreright now with the pollen. I just typically get the basic wash and it always leaves my car sparkling. I love being out there with the suburban dads cleaning my car until it shines. Also can't beat the amazing vacuums.

I don't know wtf is wrong with this location but trying to charge $18 for a single car wash is…read moreinsanity and will be reported to Corporate. This location has went down this past year. Stop trying to hustle people!

Waited in line to select my wash only to be told by the attendant that the minimum is now $18…read more Turned around and left. Not worth that.

I have 2 shedding dogs and after Jeremy finishes my car, you would never know. It looks brand new!read more

We used Jeremy for our two cars. Very punctual. He did a great job, attention to detail, while also…read moreeducating me on his various detailing options. We will definitely use them again. Recommend to anyone.