Well, scheduling was easy and the "window cleaner" arrived on time. The friendly guy went through all the motions of a professional window cleaner, except for the part of actually making the windows clean. And that's really the most important part. Here's more info: I've always just cleaned our windows myself. I'm not a professional, but I do a pretty good job. With a Fourth of July gathering coming up, we scheduled the cleaning well in advance to have the job done two days before. We have an eight-panel glass wall in our back yard. Not very big. When it's clean, it's beautiful. When it's dirty, it's quite obvious. The Window Guy did the work when I was away from the house and when I returned, I was quite stunned that I had paid $295 for the quality of work I was seeing, not only the glass wall, but the house windows as well. It looked like he just sprayed the wall off with a hose. Not only were there water spots everywhere, there were still bug splatters, lots of them. So, we called the service, leaving a message. And then we called the guy who did the work, Raul, directly, leaving a message as well. He called back, and when I asked if he could come back to finish the job, he gave me all sorts of excuses about the job. My favorite being "It was hard to reach the back side." Well, I've done it many times and I'm not even a professional window cleaner. It's just not that difficult. Anyway, he finally said maybe he could come back in a week, which of course would be AFTER our party...the whole reason we hired The Window Guy in the first place! So, I offered to finish (re-do) the job (at this point I had to) and he could just credit me $100. He said no. I told him I wouldn't be able to recommend the service to family and friends and that I was considering posting a negative review because I wouldn't want this to happen to someone else. He then offered $45 back. My response was that wasn't enough to feel we had received value for what we paid and that I'd still leave an honest review. He then told me he'd give nothing back and I was on my own. That conversation ended, and within maybe an hour the owner of the company called, returning my original call to their main number. I told him what happened and he was polite and understanding. However, the only thing he offered was 25% off our next window cleaning! He did, at least, mention he would guarantee the work, ensuring quality control. Hmmmmmm. Very disappointed and inconvenienced. read more