This is an assisted living facility - not a hotel!…read more This should not be in the hotel category.

My Grandma lived there for 10 1/2 years. She and my Grandpa loved living here. They have fun…read moreactivities for the residents. They have special holiday themed parties also. The food is pretty good. Sometimes a little too spicy, but it does have good flavor. It's rare to have a bad meal there. They are very respectful of the residents and form real relationships with them.

Have had a family member and loved ones rehab here and all of them have had positive experiences…read more The facility appears well managed, staffed and clean. They allow visiting family members to dine with their loved ones for a mere $5 a meal. They have plenty of visiting spaces and activities outside of the rooms and a hair dresser that will do patients hair. The downside is it may take awhile to get assistance after sending a nurse alarm and if you would like to stay the night in a loved ones room you will spend the night sleeping on a tiny love seat, this is impossible of course unless you are a little person. All in all this place does a great job helping their patients to rehab and they are gracious to the family/loved ones of their patients.

From the owner: Our commitment to exceeding customer service expectations is apparent in everything we do. From our…read moreluxurious campus setting, to our programs and restaurant-style dining services; we strive to provide an exceptional service experience to our residents, families, and surrounding communities. Our services include: Adult Day Services Independent Living Assisted Living Physical, Occupational and Speech Therapy Short-Term Rehab Skilled Nursing Respite Care Transitional Care Memory Care

A hidden gem of assisted living. Caring staff, friendly residents, in a pastoral setting. This…read moreplace is truly unique and the best part is the quiet courtyard, where my father can sit in by the fountain and read in peace and quiet. I can't recommend this place highly enough. And the baffling part is it is very reasonably priced. We looked here last, but should have come here first. So so glad we found this place.

My father spent nearly three years at The Lakes of Sylvania. I buried my father yesterday. He was…read more98 years old. This staff was wonderful with dad. What most people need to realize, is the importance of building a relationship with the staff caring for your loved one. It is a team effort. This is a care facility. They cannot and should not be expected to give private duty nursing services. It is unrealistic for any facility to be expected to do this. You have to be willing to reach out to the staff and work with them. Come to them with concerns, but also realize a thank you goes a long way when you do this very hard work. I can't begin to thank the staff for the care dad received especially during his final days. I stayed with my dad to care for him and make sure he knew he was not alone. I believe that was my honor and duty, but this staff cared for me as well as my dad. The concern for my well being touched me to my core. I will not forget the compassion my father and I received by all the staff. The flower arrangement that was sent to the funeral home was so beautiful and very appreciated. Staff who became friends were there at the funeral home to support me and my family. Their concern did not stop as dad was taken from the facility. If you are looking for a facility to "team care" for your loved one, stop looking, the Lakes of Sylvania should be strongly considered. I will only refer folks to this facility.

Our experience with Lakes of Sylvania was beyond tremendous. My loved one experienced care in both…read morethe assisted living wing and also in the skilled nursing area. The director, the nurses, the physical therapists, the chef, the cleaning department and various departments ALL provided the best of care possible. The communication which existed between Lakes of Sylvania and her family was also tremendous. Each day an updated Covid report was to be found in my email and a weekly video was posted to inform all families members of the events of the week. I was able the connect in person with the staff whenever I so desired. My dear one got the BEST of care and compassion from everyone within the walls of Lakes of Sylvania. I would give this campus my highest recomendation. I owe them my deepest gratitude.

While I initially joined Trilogy with great enthusiasm for its career development opportunities and…read morea genuine commitment to geriatric care, my experience at the Valley View facility was brief and deeply concerning. Shortly after onboarding and expressing interest in the Assistant Director of Health Services (ADHS) position, my employment was abruptly terminated without a formal or objective investigation into unspecified allegations regarding my communication style. Rather than addressing staff feedback constructively, local leadership made an immediate decision to terminate my role based on subjective personal perceptions, demonstrating a lack of professional culture and conflict-resolution skills. While Trilogy remains a reputable organization as a whole, the management at Valley View creates an environment that lacks stability, thorough HR processes, and support for confident, motivated professionals.

Valleyview Healthcare terminated a 14 yr loyal employee because she got terminal cancer. For 12 yrs…read moreher record was exemplary with awards, and bonuses, and metrics met every month even when others weren't meeting their metrics, and when she was diagnosed with terminal cancer they wrote up disciplinary actions until they could terminate her in a 2 yr period. Actually would have been sooner, but her superior gave her a write up for poor job performance, and a couple days later she was the only Business Office Manager to hit all her metrics for the month, so she ripped up the disciplinary actions. Couldn't square the circle of disciplinary action for poor performance when she was outperforming her peers. We knew then it was a matter of time. They were gunning for her. Well today was the day. If it wasn't bad enough she has terminal cancer, she caught COVID 2 weeks ago. She's been off on a mandatory quarantine, and today was her first day back. As soon as she arrived at work today they fired her. Absolutely disgusting people. Horrendous. I don't care what they say about disciplinary action, this an employee who went 12 yrs with "bulldog" awards, accolades, and bonuses to such poor performance according to them, that she was terminated for poor performance. What changed? She got terminal cancer, and had to take a lot of FMLA days for treatment, that's what changed, and the executive director fired her for it. Just a disgusting person. Imagine how much they care about family members, when they treat long term loyal employees with TERMINAL cancer like that? They don't care. I WOULD NOT recommend.

I stayed at Heartland for a week, post a total knee replacement. I found the staff, from Nursing,…read moreto Aides, to therapy, both OT and PT, dietary and Housekeeping, i guess i am saying, all the staff..were kind, caring, considerate and very willing to take care of all my needs. Everyone was very encouraging, and always smiling. I will definitely return to Heartland when i have my second knee replacement!

From the owner: A Proven Leader in Skilled Nursing and Rehabilitation Care…read more Heartland Health Care Center's skilled nursing and rehabilitation centers offer post-acute services for those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services, including a specialized MedBridge unit, Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.