I enjoy living at Promenade at Town Center in Valencia. The location is convenient, with easy…read moreaccess to Sprouts, Target, the gym, and the Valencia Mall. The community is safe and quiet. Most importantly, Equity Residential has a wonderful team. Michael has consistently been helpful, responsive, and professional, quickly resolving any issues that arise. He is a tremendous support to residents. I would also like to recognize Jessica for her outstanding assistance during my move from Portofino to Promenade. Jessica went above and beyond to help me with my situation. She is professional, supportive, and highly effective in her communication with residents. With team members like Jessica and Michael, I am confident that residents at both Promenade and Portofino will continue to have an excellent living experience. Thank you, Jessica and Michael, for everything. Grayson

I enjoy living here. The nature and location is really a huge reason for me loving it. The staff…read moreand administration is pretty kind and responsive. I also like the spaciousness of their apartment and I enjoy the pool and the fitness center.

I love this apartment complex. Love. Love the spaciousness, the location, the amenities--pool,…read morejacuzzi, theater, business center, party/rec area. It's really pretty too. There are even dog treats and coffee drinks available, and Amazon lockers. Not terribly overpriced yet either. But y'all....the honest truth is it's gone SO downhill. Like, even the billiard table shrunk. They never do popsicles by the pool or the other activities to build community. That's sad. But keep reading. (I can't complain to management because I hear they retaliate...?) Here's the truth, like, the behind the scenes: Follow through. The mailboxes were upgraded and the room was repainted a couple months ago, nice right? Yeah, not finished, painters' tape still up everywhere--y'all, WEEKS ago! Cement patchwork done on a side entryway, CAUTION tape up....still up...still up...still--oops! now it's fallen down...now it's laying on the ground, wood spikes fallen over too, all squished in mud...it's going on two weeks now. Dog poop EVERYWHERE. Ok that's the tenants' fault, and I'm beyond shocked people want to live like this--that's on them--but is there NOTHING security can do about it? They can't add a couple cameras? The costs would be recuperated in one day from littering fines. Just a thought. The reception dude is usually texting. Why? Is there no work for him? Number 1 worry though, are you ready? sitting down? They don't let us use the trash chutes anymore. Those were seriously convenient. Instead, we have to pay $18 a month for trash pick up at our door, which seems lovely, but think about it....cans of garbage every night in in front of every door all along the hallways....can you spell COCKROACH? Yes, I've seen them! Thank god, I haven't seen rats, but isn't it just a matter of time? Someone, please explain basic hygiene to the owners for us! It starts at the top y'all. At the top.

Living here has been one of the most stressful experiences. You can hear everything from the…read moreneighbors both upstairs and downstairs -- blasting music at all hours, constant noise, and no peace whatsoever. It's been an ongoing back-and-forth between us, the neighbors, and the leasing office, and absolutely nothing ever gets resolved. For almost $4,000 a month, I feel like I'm walking on eggshells every day. This building feels like a completely chaotic environment -- definitely not worth the price. The elevators are constantly out of service, maintenance knocks on your door at 10PM for "leaks" that aren't even happening, and the overall atmosphere is uncomfortable and unprofessional. The leasing office is no help at all, and the building quality is extremely disappointing. If I could break my lease, I would do it in a heartbeat. Do NOT move here. Save your money and your peace of mind -- this building is HORRIBLE.

From the tour experience to 12 months into living here, this is still my favorite place I've ever…read morelived in my life. Such a beautiful home, well kept community, quiet neighbors and peaceful views. Just so happy here. My home here is everything to me. Melinda and her team are incredible. I'm so grateful to be here.

We had such a positive experience transitioning into our new home. Rebecca provided great guidance…read morein supporting us!

I wanted to take a minute to write a review on the maintenance team and Management. I had a…read moresmall issue with my laundry room folding door. Even though the team is extremely busy with bigger issues to take care of Aaron (AJ) notify them about my issue as soon as he received my email and then Jarrod took it upon himself to come and repair it right away after he spoke to me. They really are great and make a great team. Debbie

impossible to get ahold of maintenance or management. But then they can't get ahold of us for a…read morelittle longer than an hour, we are bombarded with calls and emails. Communication is non existent. We moved in to a dirty unit, wasn't cleaned prior to moving in. And to get help has been like pulling teeth.

Disgusting, illegal grease truck somehow allowed to operate and be parked near residents (Dec 2025…read morethrough to current day.) Wafting odors of toxic waste waft into our window. Resident relations do nothing but gaslight saying a toxic illegal unlicensed commercial diesel truck isn't violating anything. Wanna live next to Commercial Waste Truck? Paying 2-3k to basically get sick and die. Zero enforcement, lots of passing the buck among the front desk clerks. A no integrity operation. AI is used for issues, so imagine, you're in your new place and something happens. You chat with an AI. Then the next day employees that pass the buck.

I feel absolutely wronged by Skycrest and Equity Residential. I recently moved out earlier this…read moremonth and just received my Statement of Deposit Account (S.O.D.A). I have lived here for the past 3 years, and they are charging me to replace the carpet. It is at least prorated for the 2 years remaining because they believe white carpet should last 5 years. I am going to ask to see the new carpet I am paying for, how does one know they even replaced it. I took pride in keeping the carpet clean, even though it was the lightest shade of off-white. I now feel like that is their scam, they purposely pick the lightest carpet so they can most assuredly charge you upon moving out. Also, within a week of moving in, my kitchen sink had sewage backup flooding my kitchen and dining area carpet anytime the neighbors would use their sink. It just kept flooding, and maintenance would not respond. Over 60 hours later a plumber came and was shocked they let it go so long. Maintenance apologized and they would have my carpets cleaned which never came. I shampooed the carpet best I could but I'm sure they knew it was another way to charge me for carpet. I do believe it was designed that way to have the current resident pay for the replacement carpet for the new resident. I'm sure an attorney would find a pattern of this egregious behavior. Management will never answer the phone outright; everything goes to voicemail and maybe you'll get a call back within a few days. Up until recently, they weren't even on site, they stayed at another location. Maintenance requests would take weeks and in one case over a month to get a new washer. My washer broke after a few loads. I initiated so many requests, but they would never come. In the meantime, I'm washing clothes at the laundry mat. After this experience I never placed one more request. My heater never worked from day one. I never bothered because I don't like using the heater and having to put so much effort into getting something fixed was exhausting. On another note, they like to increase the rent annually for no other reason than they can. No community improvements, just increase it. They tried to raise mine $200 more than what they were offering the empty apartment next to me. Absurd!!! I called Equity Residential and asked if I could move next door, they said no, but lowered my rent to like $20 more than the new apartment for rent. So please, during renewal, check what other apartments are going for and don't be afraid to negotiate with these crooks. Even upon moving out, they asked me if I would stay if they lowered my rent. Here's an idea, why not raise it in the first place. Learn from my mistakes, read the damn agreement because they will come after you for anything over the deposit and if you don't pay within 30 days of moving out, they immediately put to collections. Also, take pics. I left in a hurry and forgot to take videos. Lastly, the pool is really cold all the time.

Fair warning. My experience was from 2019-2023 staying there and continued until 2024…read more TLDR: Stay Away. Don't trust any Greystar property. They won't help you once you sign the lease. They will forge leases. Allow you to be harassed and threatened while not assisting in any way. Their executives are scum. Photo proof attached I was initially in building 13 which looked completely different from all other buildings. They looked amazing with extremely modern decor. They look this way because the building caught on fire previously because of a meth lab being run inside one of the units. Immediately you will notice you can hear absolutely everything in every apartment above you if staying on the second floor. Every step, light switch flick, conversation and everything else. Neighbors were constantly getting in arguments over the noise. After a few months AJ who worked there at the time was able to get me into another building on the third floor. The first few months were fine and a new tenant moved in below me. About 3 months later I heard multiple children running back and forth below me for hours one weekend. I travel for work and when I came back I would hear it more often until it became a daily occurrence including late at night. The noise became louder even after complaining to the office that this noise would continue until 2-3am including loud bangs which sounded like jumping and were coming mainly from the living room. Security consisted of a single 19 year old who would walk up to the unit and listen for about 20 seconds and go back to sitting in his car. Later it was discovered by myself and another employee (maintenance) that young children between 8-12 years old were being left unattended for up to 10 hours per day and up to 6 people were staying in a 1 bedroom unit for months. It was documented in an email by the employee and I was cc'd on the email with his findings Including that the Sheriff was called to do a wellness check on the "unattended children." The office did assist at first, but this is exactly when Greystar took over. Then Greystar stopped assisting in any way because the tenant claimed they were the only person in the unit and children were never there even after the employee stated he witnessed it multiple days in a row. The tenant and others in the until began harassing me relentlessly which I reported to the office and including a recording where they threatened to break into my unit with a weapon and "take care of me" because I was reporting them. The audio clearly also contained them racking the slide on a weapon. The office did absolutely nothing. The sheriff reviewed the audio and suggested I leave immediately and requested I contact them to make sure I can safely remove my belongings. I left and stayed elsewhere while my stuff stayed in the unit temporarily and continued to pay rent until I was capable of removing everything. At this time my lease was up and I had never re-signed a new lease. Once the noise and harassment started I purposely delayed signing a new lease until it stopped. Eventually I called the office and gave them 30 days notice. They replied that I would be breaking my lease and I would be subject to all the fees which I refuted and asked for a copy. They sent me the "signed lease." It was entirely e-signed and included the signature of my ex-gf who signed the original lease, but had moved out before the date the new lease was signed. I also had several emails up to 2 months after the date it was "signed" asking me to come into the office to sign my new lease. I sent the proof that this was forged and that I was leaving. They still billed me for the early termination of the lease even after proving to them it was forged. Lindsay and Jennifer were rude and worthless. Finally, after about 9 months I had never heard anything about the fees and assumed they realized they were wrong and couldn't do anything about it. I was having a conversation with another friend who lived there and that it was still a terrible property and management was garbage. I decided to email corporate about my previous experience at the property including Scott Berka the Senior Managing Director for Brand and Customer Experience and a few others. About 4 days later I received a phone call from a collection agency that they were calling to get an outstanding balance from Greystar for over $4000. I told them exactly what happened and they can sue me and I'll bring my forged contract to court and I'll wrap their company into my counter claim. Never heard from them again

I rented from this facility in 2019 while remodeling the house…read more It was during summer. It's was a great and clean community. Their pool area was fun for friends and gathering. I went back to the community here is 2026 for a tour. They had great options. And garages available. It was very easy tk schedule a tour and the staff was friendly.

I just left this same review as a Google review, I couldn't think of how I could make it any better…read moreso here it is, meant every word: I recently acquired an apartment at Array Vista Canyon. I believe after seeing all of the other properties in Santa Clarita that this one was the best one for sure!! Not only are the amenities stellar, they take care of their property as well. I couldn't say enough for the agents at the leasing office, Taylor was extremely helpful, and guided me to everything I needed to do to complete my application, and obtain my lease. I've been through this round several times in my life and I would say that she was probably the most professional sales agent I have ever dealt with and really is the reason I am leaving this 5 star review! By the way, I personally wrote this review myself and it was not A.I. generated!!

Beautiful apartment /community my only complaint has to be with tori. Not the most welcoming or…read moreinformal person to go to. Every question I had felt like a bother or made me feel dumb. As a couple who is looking into their first apartments I would assume we would get more information. Anyways looking into moving here with the help of someone else, thank you

Recently my girlfriend's came under stress due to a leaky water heater. She called into the office…read morefor immediate support and they sent over one of the nicest people ever. his name is Bill and he's one of the maintenance people at the Oaks Apartment. He arrived with a smile and the best people skills I have ever encountered with anyone. He put us at ease about the issue and went right to work. It turns out it was actually our above neighbors who had a leaky water heater and it was dripping through the Sheetrock ceiling and landing on ours. It took him a hop, skip, and a jump and before you knew the problem was solved. He patches up the leak and we avoided damage to our belongings. Really happy with Bill. He is a legend and having him taking care of maintenance issues will always be a breeze. We love you bill!

Received a Email that The Oaks have ANOTHER leasing special this Saturday, the reason why Tenants…read moreare tired of the Nonsense in the Leasing Office, ack them about the Fair Housing Rights, Disabled or tenants over 55, you might want to call Corporate about this, & Oaks got Sued for charging late fees, The Oaks had to pay out, If your thinking about moving here, try and only stay a year, because Oaks will raise your rent as high as they can. Check your water heater to make sure it's working, preventive Maintenance is Not a high priority here. You run your air conditioner be prepared for a very large bill, open your windows an night to cool your place down its FREE, you want something fixed don't hold your breath, the trash service you get charged for is a joke, the weekend and holidays it's not picked up, the track here is overflowing with furniture & it doesn't belong in the Landfill. Description here at the Office is horrible, Management (Blanca) charge's Tenants that she LIKES a lower increase of Rent, don't try to question her or your paying at least 200.00 more for rent. You'll love when you do questions Blanca, her comment is You CANT be OPT out BS. The loyal Tenants here are paying over $3000.00 for rent & that's not ever your Utilities, there's something fishy about the Water bill, Called Water department they stated that the tenants are NOT to be charged for the Landscape watering, especially when half the sprinklers are broke and have been broke for over four years, even through the drought and The Oaks did nothing. Oh you'll never get your windows cleaned. Also a lot of the Common walking locations your shoes get stuck to the asphalt. Oops can't forget the car theft, & Mail theft, The Oaks are so cheap they put Padlocks on the Mailboxes, The Postmaster Stated that The Oaks are Responsible for Replacing the Mailboxes with New Mailboxes, these have been like this over 2yrs now. My family wasn't taking anymore Chances & are now paying for a PO Box. If you do decide to Move in this Complex, your wished all the best. And make sure you take Blanca's advice as Lies. Good Luck. ‍‍