Living at Stonecreek Apartments for almost 5 years now and my wife and I just love it here. The…read moresurroundings are well taken care of and the leasing office is always available to help. Our water heater and shower needed some attention and Aaron helped me out. The next day the plumber arrived and I had my water heater changed out and shower working properly. Hard to get good customer service now a days but Aaron and Brenda are rock stars!

impossible to get ahold of maintenance or management. But then they can't get ahold of us for a…read morelittle longer than an hour, we are bombarded with calls and emails. Communication is non existent. We moved in to a dirty unit, wasn't cleaned prior to moving in. And to get help has been like pulling teeth.

I truly enjoy living at Bridgeport Coast Apartments. I have been here for 8 years, and whenever I…read morehave an issue, it is always resolved within 24 hours. The staff and maintenance team are excellent and very responsive. A special thank you to Daniel -- he is always smiling and very courteous to both me and my husband. His friendly attitude and professionalism make living here even more pleasant. Highly recommended!

Parking is awful. People who have assigned garages use them for storage and take up shared spaces…read moreso trying to find parking is bad. Not to mention Panera people park in resident parking spots too. Even assigned. Grass is always spongy because they over water. So don't step in the grass or you will sink in or get muddy. I recommend you steer clear of the grass as it is since it usually has lots of dog poop on it since a lot of the owners choose not to pick up their dog poop. Back to the water. I paid less for water in my 3000 square foot house with a pool, then I did at this place. They say they take the amount of water used by the complex and divide it by the number of residents. But we downsized to an apartment a fifth the size of our house and no longer had kids either. It is a Rather decent complex absent the dog poop everywhere and limited parking. We did like the floor plans offered throughout and the apartments are pretty well insulated so not a lot of noise from neighboring units. We were middle floor. We did like that we had gas stove, water heater and dryer. Lots of other places are all electric which we don't care for and cost way more to use. Location is pretty convenient with lots of things in walking distance, plus paseo (bike bath) right behind the complex. Only bad part about location was parking and the customers at Panera that obviously can't read or don't care if they park in your spot and leave their trash. Other than the neighbors that don't pick up their dog poop, they were all pretty nice. Don't think I ever saw a police car in the complex and never heard of any loud parties. When we moved out, they gouged us for a $200 cleaning fee and $95 carpet cleaning. Sucks that we cleaned the place top to bottom before we left. So if you rent from here, and your move out date, don't even bother to do a good cleaning because it doesn't matter. Only got hit with minimal paint charge. But then again, This was not a long term place so we didn't nail anything into walls that would need to be patched and painted. Needless to say, we were satisfied with the our living arrangements. But at the same time, couldn't wait to leave.

Something that really makes living here nice is that the maintenance team solves issues. Caesar…read morehas always been on the spot about any item and gets it resolved for me! And now we have Matt, which is spectacular because HVAC items are actually solved, not just bandaged. It's a massive relief to a renter to have a qualified HVAC tech on site. I really love the maintenance team here. Great work guys!

Thanks to Samuel for fixing my light in the apartment and about to fix my toilet. Thank you!read more

I want to give a BIG THANK YOU to property manager, ROY. This kind gentleman went out of his way to…read morehelp my daughter locate a package that had accidentally been delivered to her former address. She moved from Artisan over a year ago and an expensive item was delivered to her old address. We called to see if the current resident, by chance, had taken it to the front office. Roy confirmed no one had turned it in. We thought that was at the end of the story and then 20 minutes later, Roy called my daughter to say that he had gone to the current resident, who thankfully had the missing package. Roy checked the caller ID and called my daughter back to let her know he had tracked it down and that it was at the front office waiting for her. Roy went above and beyond. He restored my faith in humanity. What a nice person. He deserves a big raise!!! Thanks, Roy!!!!!

Pray your apartment has no issues during your stay. Lived here for two years, and deeply regretted…read moremy time and money spent. The management has the veneer of being actionable while never truly listening: if your problem is small it'll be attended to, if not you have to continually advocate until your lease expires. Yes until your lease expires, because it'll never be solved. I would like to go further in detail, but I'm not able to without doxxing myself. My place had obvious structural issues which in retrospect, I should have known due to the very high turnover rate specific to my apartment. This issue was never taken care of despite more than ten conversations. Through these conversations with them I realized the management is not human (at least not in the way many would consider), there seems to be a serious lack of concern and regard for their fellow human beings. I could not discern if they are like this in their personal lives or when it comes to business, they'll sacrifice the well-being of other people to feed themselves. So if you would like that peace of mind and comfort that traditionally comes with the price point of Artisan Oaks, I would consider looking elsewhere.

hi my name is Daniel. I first wanna say that I have been to about 3-4 other apartments complexes…read moreand this place is one of the best looking ,cleanest and friendliest .... Eva Contreras leasing consultant is awesome. she made me feel welcomed n treated my 9yr old daughter so nice . Thank you Eva C. Eva was kind ,respectful and really made me know that this place is gng to be a place I call home very soon . see you soon :)

The apartment looked in fantastic condition, and I do have a careful eye for when moving in because…read moreof prior bad experiences in other complexes, including in Canyon Country. I'm coming here from Canyon Country so the area itself is a major upgrade. The amenities provided do make sense for the rent, as does the corresponding area. The grounds are well maintained and clean. And let me just mention that washer/dryer in unit. You'd be hard pressed to find any other one bedroom apartment in the same price range featuring that. The internet here is Spectrum Fiber, which is a major step up from Cable or Wireless 5G UC Internet. That process was smooth too. Eva Contreras helped me with the process of moving in, and lived in the complex herself. Thanks again for making the process smooth, especially with everything else going on right now.

I rented from this facility in 2019 while remodeling the house…read more It was during summer. It's was a great and clean community. Their pool area was fun for friends and gathering. I went back to the community here is 2026 for a tour. They had great options. And garages available. It was very easy tk schedule a tour and the staff was friendly.

Fair warning. My experience was from 2019-2023 staying there and continued until 2024…read more TLDR: Stay Away. Don't trust any Greystar property. They won't help you once you sign the lease. They will forge leases. Allow you to be harassed and threatened while not assisting in any way. Their executives are scum. Photo proof attached I was initially in building 13 which looked completely different from all other buildings. They looked amazing with extremely modern decor. They look this way because the building caught on fire previously because of a meth lab being run inside one of the units. Immediately you will notice you can hear absolutely everything in every apartment above you if staying on the second floor. Every step, light switch flick, conversation and everything else. Neighbors were constantly getting in arguments over the noise. After a few months AJ who worked there at the time was able to get me into another building on the third floor. The first few months were fine and a new tenant moved in below me. About 3 months later I heard multiple children running back and forth below me for hours one weekend. I travel for work and when I came back I would hear it more often until it became a daily occurrence including late at night. The noise became louder even after complaining to the office that this noise would continue until 2-3am including loud bangs which sounded like jumping and were coming mainly from the living room. Security consisted of a single 19 year old who would walk up to the unit and listen for about 20 seconds and go back to sitting in his car. Later it was discovered by myself and another employee (maintenance) that young children between 8-12 years old were being left unattended for up to 10 hours per day and up to 6 people were staying in a 1 bedroom unit for months. It was documented in an email by the employee and I was cc'd on the email with his findings Including that the Sheriff was called to do a wellness check on the "unattended children." The office did assist at first, but this is exactly when Greystar took over. Then Greystar stopped assisting in any way because the tenant claimed they were the only person in the unit and children were never there even after the employee stated he witnessed it multiple days in a row. The tenant and others in the until began harassing me relentlessly which I reported to the office and including a recording where they threatened to break into my unit with a weapon and "take care of me" because I was reporting them. The audio clearly also contained them racking the slide on a weapon. The office did absolutely nothing. The sheriff reviewed the audio and suggested I leave immediately and requested I contact them to make sure I can safely remove my belongings. I left and stayed elsewhere while my stuff stayed in the unit temporarily and continued to pay rent until I was capable of removing everything. At this time my lease was up and I had never re-signed a new lease. Once the noise and harassment started I purposely delayed signing a new lease until it stopped. Eventually I called the office and gave them 30 days notice. They replied that I would be breaking my lease and I would be subject to all the fees which I refuted and asked for a copy. They sent me the "signed lease." It was entirely e-signed and included the signature of my ex-gf who signed the original lease, but had moved out before the date the new lease was signed. I also had several emails up to 2 months after the date it was "signed" asking me to come into the office to sign my new lease. I sent the proof that this was forged and that I was leaving. They still billed me for the early termination of the lease even after proving to them it was forged. Lindsay and Jennifer were rude and worthless. Finally, after about 9 months I had never heard anything about the fees and assumed they realized they were wrong and couldn't do anything about it. I was having a conversation with another friend who lived there and that it was still a terrible property and management was garbage. I decided to email corporate about my previous experience at the property including Scott Berka the Senior Managing Director for Brand and Customer Experience and a few others. About 4 days later I received a phone call from a collection agency that they were calling to get an outstanding balance from Greystar for over $4000. I told them exactly what happened and they can sue me and I'll bring my forged contract to court and I'll wrap their company into my counter claim. Never heard from them again

I enjoy living at Promenade at Town Center in Valencia. The location is convenient, with easy…read moreaccess to Sprouts, Target, the gym, and the Valencia Mall. The community is safe and quiet. Most importantly, Equity Residential has a wonderful team. Michael has consistently been helpful, responsive, and professional, quickly resolving any issues that arise. He is a tremendous support to residents. I would also like to recognize Jessica for her outstanding assistance during my move from Portofino to Promenade. Jessica went above and beyond to help me with my situation. She is professional, supportive, and highly effective in her communication with residents. With team members like Jessica and Michael, I am confident that residents at both Promenade and Portofino will continue to have an excellent living experience. Thank you, Jessica and Michael, for everything. Grayson

Honestly Brian and the whole team there is just so attentive,friendly,kind,honest and just super…read morehelpful. Love them all!!!!

Matt from the maintenance team has been outstanding! He is always timely, friendly, and incredibly…read morediligent in his work. He repainted my balcony, fixed a leak under my sink, and took care of several other maintenance tasks with great attention to detail. Everything was completed efficiently and professionally, and he made sure the work was done right. It's clear that he takes pride in what he does and genuinely cares about providing excellent service.

My unit has had cockroaches for over 6 months and they are not resolving the issue. They've offered…read moreno rent reduction and no opportunity to break the lease and have not solved the cockroach infestation. There are units a few buildings over complaining of rats that management is not addressing. Also, they frequently leave the pool locked without notice, happened yesterday, so you are unable to use the pool often. The only bbq on property takes 30 min to cook, it needs repair. Stay away from these apartments. Management is unhelpful and unwilling to accept responsibility. My response to Jennifer's commented below: Jennifer, I've already reached out to Brittany and she has been rude, disrespectful, and is unwilling to provide support. She ignores my questions and takes no responsibility. Review her internal communications if you are serious about customer service.

Apartments look nice but the walls are thin and there are constant disturbances. Fireworks in the…read morecourtyard at night. Live music and DJ's at the pizza place until 1AM. Beware!

We ended up moving here. We had a fantastic experience. We lived here for 2.5 years and it was…read morebeautiful and a great experience

I come here all the time, pretty much everyday. I walk my dog here and take her to the dog park. I…read morealso take my cat here and let him walk around, climb trees and just enjoy the outdoors. The pools look amazing although I've never used them. The new skate rink is almost complete. It's beautiful. I am posting photos taken early this morning, I will at least try - I'm not seeing where I can upload them with this review.

Such a amazing experience Getting the tickets is a little…read moretime consuming but once you understand that page it's easy . There is places to sit but if you don't get there on time you might have to take your canopy.We also took a small cooler .It was such a fun family experience for the kiddos