I needed my dryer fixed, and Luis came and fixed the issue right away. He was very fast and did an…read moreexcellent job.

Well, what can I say? We lived here for 5.5 years but left due to other residents being constantly…read moreallowed to smoke pot (it's a NON-SMOKING COMPLEX), bully, threaten (to kill us), and intimidate other residents and us, and nothing was done about it we had to leave as it became too stressful. Lease rules mean nothing. We finally decided to move after trying to make it work, as the complex itself is gorgeous, and we LOVED Alex and the maintenance team, but the managers not caring about the well-being of the residents is a problem. There was also a lot of drug-dealing and prostitution going on right in front of our apartment, and they told us to call the useless security that is on AI first; then, after 45 minutes or more, they call you and yell at you. Once we watched the security guy join the party going on in the streets. In other words, nothing was done. They allow kids to play in the driving areas and parking lots. They allow kids to ram you and your dog with their scooters. If you want to live in complete CHAOS? This is the place for you. Also, more than a month and we still haven't received our deposit back. We got a letter telling us that we would, so it's not that, but they keep spewing lie after lie. I write this review to explain our situation, maybe others don't mind those things. The constant begging for reviews is bad too.

I just moved into my apartment one month ago. I want to thank Jacquline who manages the complex she…read morewas very helpful and professional, also making the process to move in very pleasant without stress. If are thinking of moving into a community like this I would highly recommend The Willows in Santa Clarita. Werner who is also staff and maintenance in the complex is very nice professional and gets any issues if there are taken care of in your apartment in a timely manner. Thanks again Jaqueline and Werner. I'm very happy here and it's quiet and the people who live here are very pleasant.

I moved here in September and it has been great the staff that work here are awesome! It's usually…read morevery quiet love our 2 bedroom apartment very modern and spacious

My husband and I loved livng in Skycrest for the past several years! We were fortunate enough to…read moremove in to the Dover floorplan which is super private since you are on the 2nd floor above garages and on the end. We didn't have any neighbors above, below, or on either side! We only shared one wall with neighbors and never heard any noise. Skycrest has beautiful trees, a resident owl that shows up occasionally, rabbits and squirrels that run around, and is very quiet. We loved walking our dogs and talking to friendly neighbors and using the gym and pool. Rudy is an amazing maintenence tech and was always super helpful and fun to talk to... gonna miss him very much! We are moving away to be closer to my ailing mother but otherwise we would have stayed for many more years Our 2 bed/2 bath Dover unit is available 2/14/25 !

Disgusting, illegal grease truck somehow allowed to operate and be parked near residents (Dec 2025…read morethrough to current day.) Wafting odors of toxic waste waft into our window. Resident relations do nothing but gaslight saying a toxic illegal unlicensed commercial diesel truck isn't violating anything. Wanna live next to Commercial Waste Truck? Paying 2-3k to basically get sick and die. Zero enforcement, lots of passing the buck among the front desk clerks. A no integrity operation. AI is used for issues, so imagine, you're in your new place and something happens. You chat with an AI. Then the next day employees that pass the buck.

I enjoy living at Promenade at Town Center in Valencia. The location is convenient, with easy…read moreaccess to Sprouts, Target, the gym, and the Valencia Mall. The community is safe and quiet. Most importantly, Equity Residential has a wonderful team. Michael has consistently been helpful, responsive, and professional, quickly resolving any issues that arise. He is a tremendous support to residents. I would also like to recognize Jessica for her outstanding assistance during my move from Portofino to Promenade. Jessica went above and beyond to help me with my situation. She is professional, supportive, and highly effective in her communication with residents. With team members like Jessica and Michael, I am confident that residents at both Promenade and Portofino will continue to have an excellent living experience. Thank you, Jessica and Michael, for everything. Grayson

I enjoy living here. The nature and location is really a huge reason for me loving it. The staff…read moreand administration is pretty kind and responsive. I also like the spaciousness of their apartment and I enjoy the pool and the fitness center.

I love this apartment complex. Love. Love the spaciousness, the location, the amenities--pool,…read morejacuzzi, theater, business center, party/rec area. It's really pretty too. There are even dog treats and coffee drinks available, and Amazon lockers. Not terribly overpriced yet either. But y'all....the honest truth is it's gone SO downhill. Like, even the billiard table shrunk. They never do popsicles by the pool or the other activities to build community. That's sad. But keep reading. (I can't complain to management because I hear they retaliate...?) Here's the truth, like, the behind the scenes: Follow through. The mailboxes were upgraded and the room was repainted a couple months ago, nice right? Yeah, not finished, painters' tape still up everywhere--y'all, WEEKS ago! Cement patchwork done on a side entryway, CAUTION tape up....still up...still up...still--oops! now it's fallen down...now it's laying on the ground, wood spikes fallen over too, all squished in mud...it's going on two weeks now. Dog poop EVERYWHERE. Ok that's the tenants' fault, and I'm beyond shocked people want to live like this--that's on them--but is there NOTHING security can do about it? They can't add a couple cameras? The costs would be recuperated in one day from littering fines. Just a thought. The reception dude is usually texting. Why? Is there no work for him? Number 1 worry though, are you ready? sitting down? They don't let us use the trash chutes anymore. Those were seriously convenient. Instead, we have to pay $18 a month for trash pick up at our door, which seems lovely, but think about it....cans of garbage every night in in front of every door all along the hallways....can you spell COCKROACH? Yes, I've seen them! Thank god, I haven't seen rats, but isn't it just a matter of time? Someone, please explain basic hygiene to the owners for us! It starts at the top y'all. At the top.

Living here has been one of the most stressful experiences. You can hear everything from the…read moreneighbors both upstairs and downstairs -- blasting music at all hours, constant noise, and no peace whatsoever. It's been an ongoing back-and-forth between us, the neighbors, and the leasing office, and absolutely nothing ever gets resolved. For almost $4,000 a month, I feel like I'm walking on eggshells every day. This building feels like a completely chaotic environment -- definitely not worth the price. The elevators are constantly out of service, maintenance knocks on your door at 10PM for "leaks" that aren't even happening, and the overall atmosphere is uncomfortable and unprofessional. The leasing office is no help at all, and the building quality is extremely disappointing. If I could break my lease, I would do it in a heartbeat. Do NOT move here. Save your money and your peace of mind -- this building is HORRIBLE.

Great experience, were very accommodating and answered all questions. Very pacient and helpful.read more

Lived here for two years. There's always cars/ebikes speeding down Sandy Dr at all hours of the…read morenight so families of little ones beware. If you end up in a unit along Jake's Way closer to the train tracks, at one point during our tenancy someone shot into the apartments from the street. So pray they put you on the other side. The dumpsters are always overflowing and pretty gross, so many roaches in the garages and parking lots, and one of the sprinklers was pointed at our patio and sprayed our window every night so we couldn't store anything on the patio. From a couple months into our move in to the time we left, the unit living above our garage had plumbing issues causing leaks on the ceiling and walls of the garage and onto our cars. Every time we brought it to the attention of the leasing office, they'd tell us they can't do anything cause the unit would deny them entry and they'd patch it for it to continue leaking a week later. Having sewage on our cars isn't exactly enticing when you have a newborn. But that's not all folks! The ladies at the leasing office don't have a great record log or communication system. When we moved out, we were sent information for prorated rent since we left mid way through the month. The amount was paid and we got a phone call from another gal, Tara(?) who was telling us we owed them money for the remainder of our rent. I had to explain that we were moving and were quoted for a prorated amount and she said nobody added that to our file so she'd put it in our notes. The icing on the cake is we never received our deposit. When I emailed Yesenia and Alexandra, nobody replied (shocker! Kind of like when I'd email about our garage biohazard ) so I gave a call and spoke to Yesenia. She let me know our check was mailed out on June 3, and asked if we provided a forwarding address. I let her know we did since I was looking at the email to Alexandra with it noted - which Alexandra responded to with Yesenia copied, saying thanks for providing it. After being put on hold, Yesenia let me know that they didn't have a forwarding address so they had mailed our deposit check to the unit that we moved out of. Ya, let me word that again, but slower: they mailed our deposit check to the unit we moved out of, 2 weeks after we left. She let me know she'd have to contact the current resident that moved into our unit to see if they received our check and then contact upper management to see if they could reissue a check to us. I insisted that we pick it up from the leasing office ourselves cause I actually have no words. Anyway the pros: location is close to the freeway, there's lot of family friendly/community things in Santa Clarita, and the neighbors are pretty friendly (except for a few that get drunk and rowdy and have friends come over that block everyone else's garage access)

I wanted to take a minute to write a review on the maintenance team and Management. I had a…read moresmall issue with my laundry room folding door. Even though the team is extremely busy with bigger issues to take care of Aaron (AJ) notify them about my issue as soon as he received my email and then Jarrod took it upon himself to come and repair it right away after he spoke to me. They really are great and make a great team. Debbie

Cars get broken into, loud trashy tenants, dog shit everywhere. Brenda sent me the wrong lease…read morerenewal (supposed to be month to month) she sent me a year lease and I signed it thinking it was month to month. I immediately notified them of the error because I have been actively looking for a home for the past year and needed to be month to month. I ended up moving out and they won't make an addendum to my lease renewal. Now they are charging me for breaking the lease and up to $36,000 for the year or until they fill the apartment. They never answer phones or emails and that number for costumer service they keep giving on these reviews... they are just as bad as the office staff. AND my AC went out in July and took a week to repair, Stephanie told me I'd get a temp AC unit in. That never happened. Good Job Stone creek staff.

This apartment complex is a hidden gem in Castaic. There is a rich community of friendly neighbors…read more The managers are good communicators- giving regular updates and advanced warning of maintenance. They are kind and easy to talk to and vigilant over safety and cleanliness within the complex. They both exude trustworthiness. When children need to be addressed they are both gentle and firm. I love that the children who live here play together outside in the afternoons, forming friendships and learning to get along well. The laundry room is kept clean and I'm almost always able to do 3 loads at once. Living here has been smooth, fun and safe on the practical level. Maintenance can be counted on to respond quickly to a request and they are such nice guys. On a relational level, this has been one of the friendliest communities we've enjoyed being a part of.

This apartment complex has a safe and friendly atmosphere. I have lived here for 2 years and known…read morepeople who have lived here over the past 8 years. The complex doesn't have special amenities like a pool or playground. The surrounding area isn't the best unless you drive to the Lake or the Sports Complex. There is a Starbucks down the street. But what makes residents love this community and choose to stay here for a long time is a combination of the kind, helpful people who live here and the low rent that makes it possible for students, young couples, and single-income families among others to afford these homes. There is a vibrant community during the day of moms who are home with young children, and then school aged children who play together in the afternoons. Residents are respectful of quiet hours beginning at 7:30pm. The maintenance guys are great and the managers are professional. The neighborly atmosphere is really what makes this place so desirable, though. My car battery died recently and all I had to do was knock on a couple doors to find one of many helpful neighbors who dropped what he was doing to help me jump start my car. If what you value is a safe community of neighbors who know, help, and respect one another, then this is the place for you.

I've had a really positive experience living here. The property manager, Jennie, has been…read moreincredibly helpful from day one and always answers my questions quickly and professionally. When I moved in, she truly went above and beyond to make the process smooth and stress-free, even working around my crazy schedule to help make everything happen. The community itself is clean, quiet, and beautifully maintained. There are so many gorgeous trees throughout the property, and it's honestly such a peaceful place to come home to and look out at every day. I really appreciate the care that goes into keeping the community welcoming and enjoyable to live in.

Beautifully kept grounds! Unit although small is so well appointed and renovations awesomeread more

I had such a wonderful experience with Karina at The Village! From the very first day, she was…read moreincredibly kind, helpful, and welcoming. She made the whole process of finding and getting into our new home so much easier and less stressful for my family. What I appreciate the most is that her help didn't stop once we moved in. Karina has continued to be supportive, responsive, and willing to help whenever we have questions or need assistance. You can tell that she genuinely cares about the people she works with, and that makes such a difference. We are very grateful for everything she has done for us and for making us feel welcome at The Village. If you have the opportunity to work with Karina, you'll be in great hands. I highly recommend her!

Our family has loved living here! The entire office staff is friendly, welcoming, and helpful. A…read morespecial shout-out to Karina, who has taken great care of us ever since she helped move us in, always going above and beyond whenever we need assistance . Also our phenomenal maintenance manager Antonio and his team are equally fantastic --they're always on top of work orders and keep everything running smoothly. It's a wonderful place to live, and I definitely recommend it to anyone looking for a great home.