I feel absolutely wronged by Skycrest and Equity Residential. I recently moved out earlier this month and just received my Statement of Deposit Account (S.O.D.A). I have lived here for the past 3 years, and they are charging me to replace the carpet. It is at least prorated for the 2 years remaining because they believe white carpet should last 5 years. I am going to ask to see the new carpet I am paying for, how does one know they even replaced it. I took pride in keeping the carpet clean, even though it was the lightest shade of off-white. I now feel like that is their scam, they purposely pick the lightest carpet so they can most assuredly charge you upon moving out. Also, within a week of moving in, my kitchen sink had sewage backup flooding my kitchen and dining area carpet anytime the neighbors would use their sink. It just kept flooding, and maintenance would not respond. Over 60 hours later a plumber came and was shocked they let it go so long. Maintenance apologized and they would have my carpets cleaned which never came. I shampooed the carpet best I could but I'm sure they knew it was another way to charge me for carpet. I do believe it was designed that way to have the current resident pay for the replacement carpet for the new resident. I'm sure an attorney would find a pattern of this egregious behavior. Management will never answer the phone outright; everything goes to voicemail and maybe you'll get a call back within a few days. Up until recently, they weren't even on site, they stayed at another location. Maintenance requests would take weeks and in one case over a month to get a new washer. My washer broke after a few loads. I initiated so many requests, but they would never come. In the meantime, I'm washing clothes at the laundry mat. After this experience I never placed one more request. My heater never worked from day one. I never bothered because I don't like using the heater and having to put so much effort into getting something fixed was exhausting. On another note, they like to increase the rent annually for no other reason than they can. No community improvements, just increase it. They tried to raise mine $200 more than what they were offering the empty apartment next to me. Absurd!!! I called Equity Residential and asked if I could move next door, they said no, but lowered my rent to like $20 more than the new apartment for rent. So please, during renewal, check what other apartments are going for and don't be afraid to negotiate with these crooks. Even upon moving out, they asked me if I would stay if they lowered my rent. Here's an idea, why not raise it in the first place. Learn from my mistakes, read the damn agreement because they will come after you for anything over the deposit and if you don't pay within 30 days of moving out, they immediately put to collections. Also, take pics. I left in a hurry and forgot to take videos. Lastly, the pool is really cold all the time. read more

Nice community trees all around pet friendly. Close to shops and freeway. Skycrest team is accessible and quick responsive. read more

My husband and I loved livng in Skycrest for the past several years! We were fortunate enough to move in to the Dover floorplan which is super private since you are on the 2nd floor above garages and on the end. We didn't have any neighbors above, below, or on either side! We only shared one wall with neighbors and never heard any noise. Skycrest has beautiful trees, a resident owl that shows up occasionally, rabbits and squirrels that run around, and is very quiet. We loved walking our dogs and talking to friendly neighbors and using the gym and pool. Rudy is an amazing maintenence tech and was always super helpful and fun to talk to... gonna miss him very much! We are moving away to be closer to my ailing mother but otherwise we would have stayed for many more years Our 2 bed/2 bath Dover unit is available 2/14/25 ! read more

When we moved here, we question if we had made a decent decision. There was dog feces and a horrible smell, a bee hive forming, and of course no parking for two cars. I give 5 stars for the maintenance guys, they were always available to fix any maintenance issues we had in our apartment. I thank my neighbors that help clean up the area from the dog smell. Unfortunately, those neighbors move so the smell returned. I thank the firefighters who well called someone to remove the beehive. Unfortunately, I have to give a 1 star for parking. We have two cars. Although, we paid to have a garage, the fight to park our other car in an available space was a nightmare. Most folks have to park by the red curb. If you don't move your car from the red before the Cart guy shows up, you get a sticker on the window for towing. I felt trapped in my apartment most days because I did not want to lose my parking space. We finally decided to move because we started to get folks that would smoke marijauna in the vents. Sometimes the smell was unbearable, we would have to open our windows and run the AC to get the smell out of our unit. I have severe sinus issues, so this would just drive me crazy. I know the law allows for those to have their cannabis, but there is a thing called courtesy. Also, I know that this apartment complex does not allow smoking inside the building. For the parking and the marijauna issue, I had to knock the score down. All in all, we were fine with our unit. read more

My close friend recently moved in, and she has not stopped raving about how accommodating, friendly, and professional Brittany in the Skycrest leasing office was. At a time when she was going through the worst part of her life, faced with a lot of uncertainty about what her future holds, she went on and on about how Brittany was there with her every step of the way, and made her feel like she was completely supported. So I had to let everyone know what a major impact Brittany had on my friend who needed a smiling face and a helping hand at the worst time in her life. Thank you, Brittany! read more

Brain the leasing agent is always so helpful and kind. Whenever I need help with my account , he is there to help me through step by step. Good customer service. read more

After living here a number of years they finally got someone in the management office that knows what he is doing. Brian has gone above and beyond for us and it is very much appreciated. He returns calls and acts on any issues we have and with a good attitude. read more

We are very happy to have moved into Skycrest! Brian, the office manager, was great and supported us through the whole application process (which can be daunting to say the least). He persisted to get us moved in asap, since our lease in our old place was ending. He immediately learned our names and what we needed in our new home, and worked hard to make it all work. We have been here about 2 weeks and are already loving it! Beside Brian being an excellent manager, the maintenence team is very responsive and knowledgeable, and got the few things we needed fixed in a very timely manor. The location is excellent, we have walked to the store, the park, and a few restaurants. The other tenants are friendly and considerate. Overall, so far, we have had a great experience with Skycrest! read more

So now they are evicting me for things I didn't do. They are saying I left notes on peoples cars saying fuck you and that I mimed smoking to a neighbor. Don't really know why they've hated me since the beginning but don't ever move here. Tried talking to the woman who left the notice on my door at 4 on a Friday but of course no reply. Will have to go with legal. Don't move here read more

Brittany at Skycrest leasing office is AWESOME! She had a smile and a friendly face when I walked into the office. She was so helpful with all my questions and concerns. One of the best employees at Skycrest! Highly recommend Brittany for all your leasing needs! Thanks again Brittany for all your help! read more

Every time I have a maintenance request, they get the job done promptly! We're very happy living at Skycrest.

Having a reliable, friendly and professional maintenance man Cesar you always and have been the best maintenance guy at Skycrest for over 5 years living here, thank you so much for all your hard work and fixing on time with all my urgent request you never miss anything!! You are 10000% the best ... read more

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I had a great experience living here. I stayed in a one bedroom apartment with my boyfriend and our dog. This is definitely a pet friendly place, and I'll miss my morning and evening walks around the complex, as well and living close to many parks around the area. I felt safe walking at night around here. The placement for this complex is very convenient, as we had access to a number of grocery stores, you are close to a Target and a Walmart, and you're a quick drive over to the 5 freeway. The complex is clean and quiet. Definitely never had any complaints. Any maintenance issues were quickly resolved, and the staff there are friendly. The only reason we are moving is because we are moving into a house, which has been our goal. I would definitely recommend this place to anyone. read more

my review is for Cesar, who is one of the best maintenance people I know. He is such a hard worker and always willing to drop whatever he can to help me out. I recently needed a new garage door remote, and an hour later he showed up with one. I am so grateful for his help these last three years. He is definitely five stars! read more

Management doesn't seem to respond to my emails unless I post here so here goes. We received our bill for the water and trash and was surprised with an increase of almost $20, not sure why so I emailed the office 2/21 and have yet to here back. I emailed Samantha, Charlene and Ken and not one responded. We did get an email 2/17 about some water main leak repairs but nowhere in that email did they mention our water bill being affected. read more

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Rudy is always excellent. We are greatful for all the work he has done for us. We recommend him highly to all our neighbors.

Krista from the equity team has made the move in process very easy. I've been in my unit for a few days now and so far I'm enjoying my experience. read more

last night I had an emergency. No hot water! Called the emergency hotline and 20 minutes later Cesar arrived. Although he needed to come back the next day... He was able to resolve the issue and my additional several items that I requested to be repaired. I have known him for the past 2 1/2 years and he has always been the best at what he does. Make sure you request him if possible whenever you need maintenance repairs. Thanks Cesar I really appreciate you. Dede~ read more

Maria.N Hello , I have been living here for almost 8 years. Melinda is one of the staff members in the office and she's one of the most sweetest kindest and always has a smile on her face. And has Great customer service if I have any issue she's always taken care of right away . She's very efficient. read more

Kelvin, one of the service providers working at Skycrest, is FABULOUS! I've lived in other Equity apartments in Santa Clarita and it's so nice when a person takes pride in their job and is nothing but helpful. He has gone over and above on more than one occasion. Thank you Kelvin! read more

Sky Crest is well maintained and quiet community. The leasing process was seamless with Krista, she worked diligently to ensure our leasing experience was hassle free and she was available to answer questions or support us in any way she could. read more

After I posted my original review, the leasing staff reached out to me to arrange a pest control appointment that would work with my schedule. While I'm still not thrilled by the roach problem, I appreciate their efforts and have adjusted my review accordingly. read more

Skycrest Apartments - Roach - Apartments Near Me - Valencia, California

The interiors of the property are absolutely lovely, as are the pool and grassy areas. I would prefer if they cleaned the outer walkways a little more often, but it's a lot nicer than many other apartment complexes in the city! The biggest standout, however, are the incredibly helpful and friendly staff. In particular, Melinda is awesome. She's super kinda, attentive, and most importantly, fast! She deserves a raise. read more

Had a tour here with Melinda yesterday and she was so incredibly helpful. She highlighted all the great features of the property/unit and answered any questions I had. Beautiful property and the agent Melinda was amazing! read more

I've been living at Skycrest for almost 4 years now, I want to give a special shoutout to Brittany P. For assisting me with a special need that I requested, she was professional, always quick and responsive, super nice and stayed on top of things until everything was completed, I'm very thankful that my request was simplified due to her expertise. Thank you Brittany! read more

Melinda Z. Is THE BEST !!!!! Professional, Friendly and always at the ready to go the extra if needed !!!!! Always great to see her smiling face when at the office !!! Sincerely, Betsy / Skycrest tenant read more

We just moved into Skycrest and so far, we are super pleased. The grounds and everything about Skycrest looks great! Couldn't be more happy. Can't forget, especial thanks to Samantha (lease agent) who made the experience so easy. You have been helpful and accommodating from start to end. The experience has been effortless and pleasant every step of the way!!! read more

The maintenance crew at Skycrest Is efficient courestous professionals that perform exceptional excellent service. Recently Samuel put in a new Water Heater Unit, I was so amazing how quickly he installed the unit. He cleaned up the after after installing. Needless to say, I'm very impressed with Skycrest Apartments quick responds when maintenance assistance is needed! Thank you for always providing exceptional service!!! read more

The 5 star review is for their maintenance guy Caesar!! He is the best maintenance guy they have here. We put in a work order for our water heater and Caesar came to the rescue super quick. The poor guy had to work on his birthday but he still had a smile on his face willing to work. Caesar has the best service here the apartment complex can ask for!! Thanks again Caesar!! The apartments would be in shambles without Caesar and the other maintenance guys!! read more

excellent presentation by your assistant Place well maintained Price affordable And happy with the short time lease Is what we were looking for Than you read more

I don't write reviews often, but when someone is extraordinary, they should be recognized. Skycrest maintenance employee Rudy has a positive can-do attitude and is always willing to help when he can. He is a massive asset to Skycrest Apartments. read more

Cesar did excellent job as always fixing a minor plumbing issue. He is very quick , efficient, very professional, and nice

Skycrest's staff is amazingly helpful, friendly, courteous. Other places could not cater to our situation as much as Skycrest did. One place left us hanging for more than a week! They helped us through our application process and in a flash we were approved and ready to go! This community is so clean and so friendly towards pets. The neighborhood is quiet and just a block away from the nearest grocery store. What's more to love than a washer and dryer within the home?? 100% recommend this place. read more

Outstanding service from the maintenance team! Rudy and Cesar are both awesome, reliable, friendly, and incredibly helpful. We really appreciate all the hard work they've put in to keeping our apartment updated, repaired, and safe. Thanks guys! read more

Skycrest is a great place to live! It is quiet and peaceful and surrounded by nature. We haven't had many issues, but when we do, they are quickly resolved by the on-site management and facilities people, Melinda and Rudy! read more

Needed maintenance done and Cesar came right away. Super friendly, professional and very helpful. Thanks for the help!

Melinda is super helpful whenever assistance is needed, plus she's really friendly and always with a smile!!

I have lived in many different apartment communities, but skycrest has been the most amazing by far. Melinda in the office is always very helpful whenever we need assistance and she takes all of our issues seriously. Thank you, Melinda! read more

I have been living here for three years now, and just want to say that the service that I have received when maintenance was required, has been amazing. Recently, I had a problem with my bathroom light. Javier was at my door within an hour of my posting my request for service. He not only fixed my light, he also got new bulbs and put them in. Then, my air conditioner stopped running, and Samuel/Cesar responded immediately. A new air conditioning unit had to be ordered (and, or course, this was on a weekend when we had over 100 degree weather), so he brought over a commercial portable air conditioner until a new unit could be installed. The old ac was replaced and up and running within 24 hours. And, Cesar came by the following day to make sure that all was well. The team here is really great, and Cesar always goes above and beyond by smiling and saying Hi whenever you see him. There are always issues that go on when living in a large complex, but here at Skycrest, their customer service really stands out. read more

If you're looking for very a inviting and helpful experience, ask for Samantha! Spent the weekend looking for apartments for work and didn't know what to expect in the area, but luckily we crossed paths with Samantha helping out on another sister property, Portofino. Not only did she answer all my questions for Portofino, she informed us about the surrounding area. It helped set the tone for our apartment search and she was there to end the weekend when we dropped by Skycrest! The property is beautiful, and the apartments are recently renovated. It looks sharp, and is centrally located in Valencia. Property is quietly located off a main road for convenient access, and coming from a big city, it is refreshing that it is close to major shopping centers and freeways. read more