We're in the market for some weight lifting equipment and Ethan assisted us with the product…read moreselection and purchase. A very pleasant sales associate who took the time to answer all of our questions and assisted us with getting all the equipment loaded into our vehicle. One of the key reasons we shop at Big 5 is the nice, personal service we receive. Thanks Ethan!

I've been having a problem with Big 5 advertising email and print, some very good deals on ammo…read moreonly to learn that in order to obtain this deal on that particular advertised day there needs be a staff member on duty who's been cleared to sell the ammo. On my visit this week I called ahead to and confirmed proper staff avail, and headed down to purchase my range ammo. The bad news is they were out of most things on their email savers coupon. The good news is these two staffers ( manager and trainee ) made the purchase kind of fun. The manager assured me that the stores are hiring more people and that ammo sales people will be on duty more often. And I did get a July 4 discount. All good. Anyway, hats off to you guys, my best to you and may you live long and prosper. I'll be back. ( I had to bite my tongue to not go political on this note. Any issues the stores are having is due to Calif laws and not a fault of the store )

I was a little disappointed with the presentation of this location. Despite there being a lot of…read moreclothes that had fallen off of the hangers and on the floor, I still managed to find a few pieces. My husband liked the selection in the men's department too. Sadly, the woman's shoe department wasn't as vast as the West Gate mall location. The service was good.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

An awesome, packed store, with great prices on athletic wear. Found one of everything on a…read moreclearance rack and hoodies for $20! Nike dry fit tanks only $6.

***This shop carries a lot of Stanford apparel (and there are several shirts that you can only find…read moreon campus and some of them are even reasonably priced); unfortunately, the shop is very limited compared to the very well stocked university bookstore; I would definitely head there first before buying anything from this more satellite option*** Visitor parking is by the hour (the parking lot sits right next to the store). There are a few parking pass dispensers available that accept either credit card or cash (after buying the parking pass, you have to place it on top of your dashboard).

Visited this store on a whim on a Sunday afternoon because my wife wanted to shop at the new Mega…read moreMart that opened nearby in old Target location. Have to say, I was pleasantly surprised when I asked about using the hitting bays to demo clubs, and a nice young lady got me set up and even said she would build clubs with shafts to my specs to try! Wasn't expecting that level of service. Unfortunately, she had to excuse herself and another gentleman took over who wasn't as accommodating in offering to build to my specs. Got to demo three of the hottest new drivers and 3 woods with no sales pressure in their state of the art golf simulators. Although, I didn't buy, I was impressed with the service and selection. Then I began walking around the store and saw they have a Trackman practice area that people can sign up for as regulars and a good amount of clothing and accessories with many popular retail brands (Nike, Adidas, etc) and lesser known but quality looking apparel on sale for reasonable ($50 and under, not $100-150 on sale) prices. As a regular shopper at the Golf Mart Superstore in South City/San Bruno, I would day this store is nicer but doesn't have as many used clubs, esp. from top brands like Taylormade, Callaway, Ping, etc., to choose from. As an avid golfer interested in improving my game, I will be back soon to try out more of the latest equipment or perhaps take advantage of their practice program or free fitting service, too!!

I didn't realize I never finished this review, but I had to come back and share how great my…read moreexperience was! I recently decided to get back into golf after stepping away for years, and since my family was in the golf club business, I'm very particular about equipment and fit. Jeff Laureta was AMAZING to work with. He was incredibly patient, knowledgeable, and efficient. I tried a lot of different clubs, and Jeff quickly narrowed things down to exactly what worked best for me--no pressure, just honest expertise. The entire experience at the PGA Store in East Palo Alto was fantastic. I left feeling confident and excited to get back on the course. I would 100% recommend Jeff to all my friends and anyone looking for top-notch service and expert advice!

A very cool store that highlights the Keen brand. Way more options than just sandals. Whoever…read moredesigned the store did a very good job aesthetically, it had a very cool vibe and the staff of super helpful. Love the seating option.

Another great experience at Keen Garage in Palo Alto! I had popped in a few times before buying a…read morepair of shoes that was on sale about a year ago. Those are getting kinda worn out and are now in the hiking dusty hills. They work great, but don't look great for work. I needed new walker/hikers for an upcoming trip, so back to Keen I go. Alec and Ryder were both friendly and knowledgeable. I told them my needs and they had a few good suggestions. After trying them all on I went for a pair of the TW450's. It's brand new, super lightweight, and just introduced in the last few months. I can't wait to use them at work, and trail walking in Alaska! While they are a little pricey it's a great value for how long they last! Thanks again Keen!

Small store, but nice selection of the latest clothes. Right next to a parking lot makes it really…read moreeasy to shop here. Sales associates are a plenty, and they are always willing to offer assistance. Pretty much all items are regular price with a small rack for items on sale, but expect to pay full price for the good stuff. Pretty much what I expected to see here, and not sure it was worth an hour drive to this location as compared to the one in San Francisco.

Where can you go in December to find quality shorts for a trip to Hawaii? Patagonia!…read more My boyfriend's legs are grateful for having shorts in 80 degrees. I didn't need a lavender puffy jacket that caught my eye on the way out the store but I sure do love my lavender puffy jacket that saved my bacon that same night when I didn't think it was going to be that cold (spoiler alert it was freezing) lavender puffy jacket to the rescue!

Swinger by this location to get my zipper fixed for my favorite winter jacket! I brought this…read morejacket 4 years ago at Santana Row location and the zipper finally broke. It's too bad they don't have this style anymore cuz it's super light, warm and comfy! Even though I owned a handful of jackets from them but I always come back to Thai mid length jacket I have. Service was great and attentive and luckily they do repair my broken zipper. I love this brand more than Northface and Patagonia.

I've been a loyal Patagonia fan for years but I keep hearing that Arc'teryx is supposed to be…read more"fanicer" so I decided to pull the trigger on a jacket last year. Much more expensive than Patagonia, sure but hey I want to be fancy too right? One of the worst purchases I've mad. The jacket itself was decent quality, nothing amazing but pretty on par with Patagonia. A few months later I noticed a small tear in the front of the jacket, not from it getting ripped by something but just from typical wear and tear. I've had similar things happen to me for my Patagonia stuff, I just walked into the store and they repaired or replaced it with a smile so considering Arc'teryx is "fancier" I expected AT LEAST that level of service. I went into the store, staff was decently friendly but just logging my warranty claim took 45 minutes. They couldn't tell me on the spot if it could be covered or not but the associate assured me that he thinks it won't be an issue. I give them the and a few days later I get an email telling me that my repair is complete and awaiting carrier pick up and I would get an email with the tracking, awesome! 4 weeks go by an I hear nothing so I decide to give the store a call. The employee who picks up tells me that the repair is complete at their factory location (I think he said in Washington) but the carrier still needs to pick it up. I ask him if it's normal to take 4 weeks for a carrier to pick up a shipment and he says yes it is. I then question him if the product will be mailed to my house or the store at which point he asks me for my case number and name. My question is if you didn't know my case number and name HOW IN THE WORLD DID YOU KNOW MY REPAIR IS COMPLETE?! clearly he was just giving me a BS answer to get me off the phone. I give him my case number and he tells me that he doesn't even see my case in their system, he has 0 record of anything, doesn't know where my jacket is, doesn't even have my name in the system and I need to contact Arc'teryx corporate, just WTF!?!?! are you kidding me?!! A few days go by and I get an email from Arc'teryx corporate telling me that my jacket repair is not covered under warranty and they want $75 to repair the jacket. HORRIBLE HORRIBLE customer service. look at all the negative reviews on here. I will NEVER buy arc'teryx again, or should I say arc'craptix, low quality products, absolute crap customer service, horrible company. I hope they fail and go bankrupt

Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my…read morehalf marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes.

I've been a loyal customer for years, but the service has really declined. The younger staff don't…read moreseem trained or interested, and it's become hit‑or‑miss whether you get someone who knows what they're doing. I need at least knowledge or customer care -- ideally both -- and lately I'm getting neither. I'm done for now.

Spent over $870 on the Parry Ski Suit and paid $24 for expedited 2-business-day shipping. Ordered…read moreSunday night, arrived Wednesday late afternoon. Backcountry says that's within their policy. I say I paid for speed and didn't get it. The suit was too long, so I returned it immediately. They charged me $9 for the return label -- a fee that most retailers have dropped, especially on purchases this size -- and my $835 refund didn't come through for three weeks. Customer service was the most frustrating part. Their rep just repeated policy over and over with no acknowledgment of the problem and no attempt to make it right. For nearly $900, I expected a company that would stand behind the experience, not just the fine print. Good luck with your policies, Backcountry. I'm done.

I've known this store best from its online presence and although I've purchased lots online I never…read morewent into a physical store before this one. Mostly clothing - nice outdoor clothing but I do think other stores like REI has more. The store was beautifully decorated and I liked the trees made out of something like 2x4s. It is in Stanford shopping center which is a place that has many upscale stores. Parking is super close - and the design of the shopping center is done well.