What is the point of doing check in on the app jf when you get to the hotel you answer all the same questions and show your cc that is on file? Room is nice. Hotel is big. Shuttle takes forever I am a fan of the Westin brand but not so much this hotel. read more

The Westin O'Hare - Hotels Near Me - Rosemont, Illinois

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Nice Hotel, comfortable room, comfortable bed. Good gym. A broken weight bench, the pulley machine is missing a few handles but overall not bad. You can get in a good workout. It's a nice hotel. read more

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Nice hotel very near airport. I had to rent a car and the nightly parking is pretty steep at $46 per night. Rooms and bathroom are very spacious. I really like how much space there is in the shower, the quartz, and the rainfall showerhead, including the handheld option. Service was friendly. Check in was easy but you have to ask for water and they don't just give it. Fitness center has a lot of cardio equipment, free weights so you can get a good workout. There's a full Starbucks inside the hotel and a decent restaurant/bar lounge. All in all a great day besides the high parking fee. read more

Thought it was a nice hotel. Close to the airport with shuttle service and affordable parking for staying one night. Beds were comfortable and staff were friendly. read more

Best front desk service I've ever had. Everyone here is so nice and accommodating. Had some last minute changes that were needed for our reservation and everyone we encountered at the front desk collectively worked out the kinks and made our stay exceptional. Beautiful upgraded rooms and efficient gym. I hope our expo is here again next year. read more

The Westin O'Hare - I want this mirror in my own bathroom at home. - Hotels Near Me - Rosemont, Illinois

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Check in was great! Quick, and friendly staff. Came here for a weekend wedding reception and wedding brunch. Very clean, plenty of shops and restaurants with many places in close proximity and walking distance. Near O'Hare airport. Parking is crazy at $37 and discounted because of the event but still not cheap. Great size room, spacious with wonderful fluffy beds and blackout curtains. My only issue was the tub, it did not drain properly. They have late check out. Everything at the reception and brunch was fantastic. I would stay here again but it is pricey. read more

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It's a convenient location near the airport that offers room service and has business center making it a great location for work. Had to pick up many colleagues from the airport at different time and it was quick and easy. Wasn't loud, beds were comfortable and rooms are spacious. Overall a really good experience! read more

Clean Lobby. They have huge confence halls and staff are very prompt. Bathrooms are also very clean. read more

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I wish there was a rating specifically for the management. I would give this hotel NEGATIVE stars. I hosted a conference at this hotel only to be treated like our business meant NOTHING to the acting GM David at the time. Regardless of what was promised to me by my salesperson, he was 100% intolerable. He politely treated us like garbage for our entire conference. Our salesperson was on vacation during our event and wasn't available to discuss anything we had been promised. At one point he even unplugged one of our exhibitor's displays from their designated exhibit room. He sited that it was too loud and was disrupting neighboring meetings happening however when we approached the meeting next to us to apologize, they expressed that they had ZERO issues with our exhibitor. One of their attendees even went into this room and purchased products from the exhibitor. We had multiple complaints about him specifically from exhibitors. We have been hosting this conference for 8 years without one noise complaint at any hotel we have ever used. To make matters worse, after this conference was over we never heard from our sales person or the actual GM of the hotel. I also was never sent an evaluation from the hotel after the event to review our experience which gets posted directly to the Marriott website and I also never received my Marriott points for hosting the event at the hotel. There are a lot of hotels to host a conference, corporate meeting, wedding or social event at in Chicago and this hotel needs to be avoided so that what happened to us, doesn't happen to you read more

Great place. You can get a Peloton bike in your room!!! It really is a great place. It's located near the airport and has a shuttle to the airport. read more

The rooms are spacious and the beds are comfortable. The blackout curtains overlap by about a foot so you have complete blackout. Called and spoke to Noel at 1145 PHX time to request a feather free room due to allergies. We arrived at 1709. With a 3 a.m. wake up, it's just inconvenient. There was no note of the feather free room. It only took them about 10 minutes to accommodate. So we are grateful for that. The hotel restaurant is very nice. They don't have a concierge room. read more

The Westin O'Hare - Hotels Near Me - Rosemont, Illinois

Amazing service, from the front desk, to the restaurant, to Reid, head of security! Our electric vehicle battery died in the cold, and we had to keep the car overnight in a tow zone. Reid was extremely helpful and kind. read more

Amazing stay. I'm a Member and hit my discount. So happy with my stay. Very clean , very modern. Super nice reception. Parking was not free but that was okay ofcourse we were in rosemont. Close to the mall , Ohare etc. loved my stay. Didn't realize no pool or hot tub. FYI read more

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I recently attended the #KAAN conference at the Westin, I did not stay at the hotel. But through the conference, I was on two different levels of the hotel and many different conference rooms. I also ate at their Benchmark restaurant twice, ate at Starbucks almost daily and went to the bar twice. The conference I went to was over 300 people so the central event space was the large ballrooms off of the ground floor across from Starbucks. Lots of circular round tables held our whole crowd and food was often set up in the hallway outside of the doors so that it didn't take up space in the ballroom. There was also a small room adjacent to the ballroom, where we could set up vendors and sellers tables. There were plenty of clean restrooms on either end of the ground floor. I never had to wait. I visited several conference rooms on the ground floor right by the ballroom, and several that were on the ground floor at the complete other end of the hotel. There was actually another conference going on that was just as large as ours, and it never felt too crowded. We also used several conference rooms, on other floors. I only visited the ones on the third floor. These were larger, had a restroom right in the sweet, had a work space in the back as well suite that either held round tables or "circle within a circle" seats. One thing I thought of was a plus is that in the atrium space where you can wait for your Uber while sitting in air-conditioning, on the TVs they often showed the local flights so you know if yours is running on time. One thing I wish they could've done a little bit more of is a few better options for vegan breakfast at the conference. Between the restaurant that they have in the options that are available at their Starbucks, I wound up buying breakfast both days since I wanted more than fruit and coffee. Bagel with avocado or hummus (continental), or oatmeal (warm breakfast) would be great! Plus then you could drop a bunch of the berries in the oatmeal. Overall, though, I would definitely recommend this hotel for a conference. They were even able to accommodate a last-minute request from us to set up a DJ. Maybe next year I will stay at the hotel. read more

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Nice, clean hotel. The rooms are standard but the bathrooms are pretty modern and a pretty large size with extra closet space. The coffee area in the bedrooms is also pretty nice. The sofa in the room adds some extra space for guests to sit. Wish they had a dresser in the room though to place belongings instead of on the floor. Lobby area is spacious and modern (beautiful fountains and aesthetic). The restaurant/bar is okay but the bartenders and servers were super nice. Conference halls are a great size. Location is great. Shuttle service from the airport is convenient. The Fashion Outlets, Casino, and restaurants are all within a mile. Only issue I had was at check in/check out. There were two receptionists there but it took forever even though the line wasn't that long. A couple of them were kind of rude as well. Would consider staying here again. read more

This hotel is like a well-oiled machine! It is more like a mini-city. It has nice touches like a lavender perfume to help you sleep (?) and a bathrobe. The restaurant is a little pricey but better than expected. The maple glazed tofu was amazing! It doesn't get full stars because, well, the cleanliness level has much room for improvement. When I checked in I found someone else's TAMPON APPLICATOR in the bathroom! Housekeeping kind of half-asses it. Like one day I couldn't even tell if they came or not, so the next day I requested it. They did send someone up, but she didn't refill the coffee or cups or anything. read more

Didn't take any photos but this was a very nice location less than a mile away from the blue line train and not the far from the airport with shuttle service. It had a restaurant and Starbucks inside. The rooms and hotel was beautiful and clean and the staff were great. Will stay here again if I come back in town. read more

Westin ORD has super nice renovated rooms but out of all the Westins I've stayed at, it's probably my least favorite location. Employees are super nice and helpful, especially Javier at the front desk. The shuttle from the airport runs on a loop every 20 minutes, so it's nice not having to take the Blue train from the airport but I think what this location really has going against it is it's location as there isn't much going on around there. read more

With all the craziness in air travel, flight cancellations have been pretty common, and of course, it happened recently to us. Luckily I had a free night redemption with Marriott and Westin O'Hare is one of the hotels that qualifies. Took a short cab ride from O'Hare and check in was easy. The standard rooms are pretty big, and the décor is pretty barebones but decent, one you'd expect from a business oriented hotel. There's a restaurant on site, as well as a Starbucks. Took the free shuttle to the airport, which was nice. It leaves every 30min so if you're pressed for time, better to go with a taxi or Uber. read more

Very well designed. Upscale and updated. Smart carpet in hall hides spills, but still pretty. Very well thought out bath. Love lighted mirror. LOVE Hot/ Cold marks on shower faucet. Every hotel should do that. Positioning of faucet also smart-you don't get wet turning on shower. Heavenly towels not soft. Night stands stylish-large top to put all stuff, but no drawers to forget stuff in. Of course love Heavenly bed. Weird poly blanket, tho. But did have fluffy white duvet. And beautiful white pressed pillowcases. Well stocked and interesting gift shop. Only negative was waiting 40 mins/3 phone calls for shuttle to drive a 6 minute distance read more

I needed a last minute room due to a missed flight connection. I was extremely pleased with The Westin O'Hare and will use them again when flying in or out of O'Hare. The room was spacious, clean, and newly updated. The sofa was spacious enough to open my large suitcase on. There was complimentary bottled water, tea and coffee in the room. The bathroom had a large walk-in shower with rainfall shower head. I also like the personal care products provided. There is also an excellent restaurant on site that is open late. read more

I honestly though this place would have a higher rating. The rooms are updated, as is the lobby and gorgeous and the staff is really nice. Seems like a pretty quiet hotel and they have shuttles to the airport every 20 min. Only thing I would recommend against is having a room right next to the elevator because house can hear all the clanking mechanics. read more

Nice hotel. Was there for two nights for a business trip. I like that they have a super well stocked gift shop that's open til 10 pm. I had to buy a brush (they have a few diff options) and some contact solution (have various brands). They also carry Moroccan oil hair and body products and bathing suits. Really legit stock. And lots of nice gifts and books for kids and adults. Rooms were super nice and spacious. Very spacious bathroom that was like twice the size of a normal hotel bathroom. Beds were great and I loved the long sofa thing for my suitcase. I also actually used the nontraditionally shaped desk. Room service was great too! I usually get ptsd from food brought to me in a bag in a hotel room and this was that but the food and delivery were nice so I got over it. Super affordable room service food. I got a steak bowl with extra steak that they didn't even charge me for and it was pro about 8 oz of steak. Not Ruth's Chris but good and fine protein plus rice gluten free bowl. Great if you work out and need some nice clean calories. Gym is also nice and I went up in between breaks at the meeting. Smallish and could use more weights and fewer treadmills but they have good machines. Really good lat pull down and knee flexión:extension machines. No barbells or leg press tho. Anyway very useable and banged out a nice workout in a 25 min break. Very much a solid 4 star hotel. Great service at the front desk too. Super nice staff. read more

Clean, updated rooms with great customer service. We were satisfied with our stay. The only caveat was that I requested a room with a walk in shower and made it clear that I did not want an " assessable" shower as we are not disabled. But low and behold that's what we received.... Grab bars and a shower without doors for wheelchair accessibility. I don't know if there is a special way that one has to ask for a room with a king bed and walk in non assessable shower- but I apparently haven't figured it out. read more

So many hotels which do you choose? Change to the Westin Chicago O'Hare to stay as a last minute hotel option. It was not only a great day but great aesthetics in and out of the room. Comfortable bed and very gracious staff was my experience. I would definitely come back and stay again. read more

The Westin O'Hare - Hotels Near Me - Rosemont, Illinois

Super comfortable beds and pillows. Good size rooms. Better than average hotel gym. Also has a starbucks in the lobby which is a plus. read more

What a sleaze bag deal. Booked a room at this hotel through Priceline. Pull up to check in; Pay lot for overnight parking. Checked three or four other Rosemont hotels; all paid lots. A mile south in Franklin Park, free overnight parking. Rosemont; is it not safe to park a car overnight at one of your entertainment facilities, or does greed dictate that the bar, booze, restaurant, and gambling money is not long enough? The parking money is needed as well? I wonder who owns the parking concession in the city? Again completely sleazy. I do not need to spend a dime here. read more

I am on a winning streak with my hotel selections. Stayed here overnight prior to an AM flight with a colleague. Shuttle Service to/from the airport is key, along with knowing they had a full Starbucks in the lobby. The property is well kept, the lobby is lovely. You smell that amazing white tea scent checking in. Front desk staff super friendly and welcoming. I had a room on the 7th floor at the end of the hall. It was clean and very comfortable, including a tube of my very own white tea lotion (living my best life right?). It is an airport hotel, so some of the furniture seemed pretty worn. Did not detract from the lovely room. The big win is you can walk to Giordano's and get some great Chicago style pizza. Even in the snow, it is maybe 5 minute walk tops -- next to the hotel property by the gas station. read more

The Westin O'Hare - Hotels Near Me - Rosemont, Illinois

Nice hotel and rooms. Lots of renovation was going on. People were friendly and it is a convenient location to the light rail. The inside of the hotel definitely looks nicer than the outside (it's rather basic and boring from outside). The staff is friendly and go above and beyond to make you feel welcome. read more

The Westin O'Hare - Inside lobby - Hotels Near Me - Rosemont, Illinois

We didn't have time to search for hotels, so this was the closest to the airport. I was not impressed because they needed to take care of the details. -Not enough towels -Only one toilet paper -No microwave ( only one small one in the lobby area) -No sugar or enough coffee cups -Dust on the floor I understand there is Starbucks and a restaurant. We went to both, but I like to drink coffee from the coffeemaker when I wake up and also love to buy food from outside sometimes and heat it. I don't know what you would do if you had a baby and needed the bottle warm. Recommendation: make sure there is quality control for the housekeeping department. When we called, they were attentive and nice, but these things should be in the room before people arrive. read more

I stayed here for a conference recently. The hotel itself is fairly nice, however: - Someone overdosed in the room across from me. Police, firefighters, EMTs giving Narcan in front of my room, rushed this dude to the ER, and some girl was questioned for an hour, and subsequently arrested right outside my door. I heard EVERYTHING, saw everything. - The doors are PAPER thin, which is why I called to complain in the first place (after hearing some not-normal noises coming from that room that were super concerning - it literally sounded like someone was being killed. Which, with that kind of OD, it very well might have been). This all went on for 2 hours at night outside my room. It was traumatizing to watch/listen to. I went downstairs after it all happened to talk to the manager after being concerned that I heard there were more people registered to the room, worried someone else shady might come back that night. No words to me at all about being the one to call, no offer to switch me rooms, nada. They told me there would be no one coming back to the room. Still concerned, I went back up and tried to sleep. Did not sleep AT ALL. Too shaken up. The next morning I went downstairs and decided I was going to check out a night early. When the girl at the front desk asked me why I was leaving I literally started crying (didn't even realize I had that in me but 2 hours of drug overdose/police drama + no sleep will do that I guess), and told her I was uncomfortable staying another night given what happened the night prior. I left that day with no word from the manager, no "hey are you doing okay?". I was there by myself and I am so thankful I had friends in the area that let me stay with them after that. At a minimum, as someone who has worked in the service industry prior, a check from the staff or management that everyone around them was good given everything that happened would have been nice. Despite the fact that this hotel is nice, because of the way this was handled along with the fact that "quiet" is the last way I would describe their room areas - I will never stay here again. Absolutely not. read more

Beautiful large hotel, very clean, it had a small waterfall on the first floor and poop/hot tub on the second floor. stayed here for a convection and received discounted parking due to that. very accommodating and allowed for an earlier check in because I was coming from so far away. beautiful clean hotel, family friendly. newly remodeled & it shows! Photos taken before leaving. read more

The Westin O'Hare - Taken before leaving, didn't get pics before. Was super clean! - Hotels Near Me - Rosemont, Illinois

Our check in was at 3 didn't get our room till 4:30. One microwave in the whole hotel. $37 parking. Service was not good and did not care about the fact that we had to sit in the for an hour and half. Overall not a good experience here, would not recommend. read more

So, I never write reviews. I'm a business traveler. I spend a lot of weeks on the road. Hotels are forgettable. Points... I guess... I have this shaving kit. It was my grandfathers. Its been with me all around the world. It's all I have of his - they passed with nothing. I went to college and have this fancy job that they helped pay for... but this is all I have of his. And in June 2022 I forgot it here. And I freaked the fuck out. I called the hotel, they found it, I explained what it was and why it was important to me and they sent it back for free. Every week traveler here.... This was above and beyond and I will be loyal to Westins for life. Carly helped me. Thank you, Carly.... read more

I stayed at this Westin for 3 nights in September 2019 while in the area for work. The property is not far from the O'Hare airport, and has a handy, free shuttle to and from the airport that runs every 15 minutes or so. Since I was a Marriott Platinum member, I got a welcome email from an employee of the property a week before my check-in date, detailing some useful information ahead of my stay, including directions for the airport shuttle, parking fees, dining options, and fitness center hours. The shuttle information in particular was helpful to me. I landed at O'Hare around 10:30 AM on a Monday and only had to wait about 10 minutes for a shuttle to roll in. The shuttle was already pretty dirty when I got on; the previous riders had left a lot of trash behind. I was the only on the shuttle during my trip, so either I arrived after a really busy morning, or the trash was really old and the shuttle hadn't been cleaned in awhile. For comparison, I had stayed at the nearby Hyatt Regency with a large group of people before and used their (also free) airport shuttle and it was pretty pristine. The entrance to the Westin was pretty huge, with revolving doors and signs pointing to check-in, the Starbucks, etc. The guy who checked me in was really friendly and gave me a free upgrade to the 10th floor. He also remembered my name when he checked me out a few days later, which was impressive. The lobby area of the property looks very sleek and was always bustling when I came back in the evenings around 5:30 PM; the Benchmark restaurant is located right by the entrance and was always packed with people. The beds in my room were comfortable and clean, and the towels were really soft. I appreciated that the shower had a detachable showerhead as well as an overhead one, and 1 of the extra amenities in my bathroom was mouthwash (although I brought and used my own). The room itself was clean, but there was a faint odor in the bathroom; I wasn't sure if it was coming from the shower curtain or the toilet. It wasn't strong, but still wasn't a nice smell. The fixtures and furniture and everything seemed a bit old--well-maintained and all functional, but still not really as nice or new as some of the other Marriott properties I've stayed at recently. I understand they were doing some renovations at the time, although it seemed maybe these related to the exterior of the property. The big desk in my room was good for getting work done and there were plenty of outlets, but the ethernet cord set up at the desk didn't do anything when I tried to connect it to my laptop (the wifi worked just fine anyway). The hotel offers room service and appeared to have a good number of menu options, including pasta, seafood, sandwiches, and breakfast in the mornings. There's a Giordano's just a short walk away, if you want deep-dish pizza while you're in Chicago. Note that parking is not free and is not cheap at this hotel. Overall, this is a convenient and reasonably nice hotel if you're traveling to/from O'Hare. read more

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When you think of the Westin, you think of a luxurious hotel with great customer service. This was not the case. While I have platinum status and they were nice enough to send up some nuts and sparkling water, that was the extent of their hospitality. This Westin looks a bit outdated, rooms don't feel especially clean either and there's almost a musty smell in the rooms. The first night I arrived, front desk did not have any toothpaste, which confused me a bit. They charged me for a room service charge that I never ordered and although I called accounting, I never received a call back. Front desk had no idea where the charge came from either. Gym is decent for a weeks stay and the Starbucks in the lobby is basically a full service Starbucks, although they do run out of things quite frequently. I stayed here for about 5 weeks in 2016 and I felt this place suited my needs and the service was quite good. However, coming here again in 2018 I did not have similar sentiments. Instead, I feel this is probably one of the worst westins I have ever stayed at. Was not really up to par. read more

Don't stay at the Westin OHare it is unsafe with loads of crime including my catalytic converter having been stolen this past Sunday night in daylight.. Security is extremely weak and very poor customer service and management. I have contacted the General Manager and she referred me to security who gave me no assistance. They haven't returned phone calls asking for reimbursement. They gave a Marriott report number because I believe Marriott owns Westin now but the phone given was in Plano, Texas and had no phone option for security reports or to get an operator. Terrible hotel choose another hotel where management, customer service and security are better. The Rosemont police have been notified and have their hands full with crime at this hotel and the shootings at the outlet mall in Rosemont. Terrible just unacceptable to never get a call back from a knowledgeable customer representative at the hotel read more

I had an event at the Westin with 300 attendees. Before the event we specified that we wanted the temperature at 68 degrees. It was 84 degrees in the ballroom and that is way too hot! All I got were "we're working on it" excuses. It was 60 degrees outside!! It was so hot it was completely uncomfortable and the banquet staff, front desk, managers and maintenance did nothing to fix it. They were really good at making excuses though!! read more

I took a three-day trip to Chicago for a conference and stayed at The Westin O'Hare. The conference was actually held at The Westin so I spent a lot of time there. I was impressed with how nice the hotel is. The lobby area is beautiful and this is a large hotel. You even have a Starbucks on the first floor. There's also a bar on the first floor and I did stop by there for a drink during my visit. My room was clean and spacious. It was a nice room with clean bathrooms, a clean bed, and a bedroom area. No complaints, really. One thing that stood out? They give you some complimentary sleeping liquid (don't really know how to describe it). It's in a small vial. Before bed, you rub a little on your wrists and it's supposed to help you sleep. Not sure if it actually works but I thought that was pretty cool! Overall, a great stay and I would return. read more

Wanted to give a shoutout to the exceptional survice at your hotel especially the support I got from the front desk staff on Friday Mar 8 when I checked in around 6 pm. The hotel was quite full with a dance convention (performances going on at the time) and I was bringing my daughter's dance items as well as both our personal items by myself. The front desk staff found someone to get me a cart and then helped me upstairs with my bags. Those little things mean a lot when you are a harried dance mom! read more