The apartments are nice and the meals are good. However, my father never felt welcomed there. The staff were always too busy for anyone's issues. The visitor parking situation is a joke. Management is difficult to deal with and impossible to reach. No one returns phone calls. I should have realized the problem on day one when after several phone calls and meetings - no one expected us on move in day. Arrangements were quickly made for us to move furniture but no one was available to introduce my dad to residents or acquaint him with routines (as promised). Communications never improved. Elevators are often out-of-order leaving everyone waiting long periods of time for the one functioning elevator. Do not make my mistake - get everything in writing. I gave verbal notice to 2 employees in early October and no one mentioned that I needed to put it in writing. I ended up paying for rent until the end of December. read more