If I could give it a zero I would. These people Lisa Bright and Carmen Baker, what sales people they are. Will tell you anything to sell a room. We went on a tour at 11:00 am, that was the time Lisa chose. Exercises were going on lunch was in full swing. By the way they have a double sitting. The resident has to be down for their designated time at meals. If they can not come down for the meal yes someone will bring a tray for a FEE. We chose a room at this place more for the convenience of the resident. I wish I stayed with my first choice River Ridge 2 in Winnipeg. We were promised so much but another story when the papers were signed. I come from a very dysfunctional family and I did communicate this with Lisa and her reply to us was, if there is anyone you want to be banned from the building just give us their name and a photo if you have one. Before the resident even moved in some family members were able to walk in mention the residents name ask for a key and was given a key to the room. THAT IS THE SECURITY THAT LISA MENTIONED THAT THEY PROVIDE. I did ask the girl who gave the key out who they were. She replied family members. No one was asked for IDENTIFICATION EITHER. The family member was moving in anyways no other choice at this point. But the one thing the building did allow was for my dysfunctional family to take over the care plan all the arrangements I had made for a family member that suffers from cognitive impairment. Confussed enough but that did not matter to them. I have read a few other reviews and yes there are a lot of mouse traps everywhere. It is not senior friendly at all in the rooms. One thing I found was very disrespectful was Lisa and Carmen trashing down WRHA. Telling me lucky if anyone shows up then your family member goes without. That is how I found out about the fee for a tray to be brought up if home care does not show up. So many red flags about this place. They really try to push the services they provide at a cost. Good luck talking with Carmen about the tier system. I asked if my family member does not require one of their services how much comes off the monthly bill. Well there is no price I was told, that's another tier level. Carmen did have to go over the tier level again and let me know the new balance for the month because there is no price for services separately. They can give you any tier amount as Carmen says everyone is different. Yes but laundry $, bath assist $. Just add up the services requested and the cost and there you go, your monthly charge. I was also told only nurses give out medication to the residents. That is why the cost is higher. I was with the resident one night. A health care aide came to give the night medication, not a nurse. Dealing with this place was a nightmare. Lots of things you will find out after the fact. I would suggest this place as a last resort if you are desperate while waiting for another place. read more

Highly overrated. Caring staff. Mediocre food. Constant price hiking and withdrawing of promised amenities. Management dances to the tune of the American owners. Yes, this is a new and attractive bldg. but very cheaply built. Everything is for show. Very expensive! Many aspects of this bldg. are not senior friendly. read more

The Courtyards are a beautiful facility. Here are some pros and cons to consider for those searching for the right place to live. The pros are: lovely residents, fun activities and well decorated common areas. The cons are: mediocre food, limited and shared public washer and dryer access, lower quality finishes in units, cupboard height not senior friendly (too high), heat adjustment location not senior friendly (by the floor), refrigerator not senior friendly (low), presence of mice, lack of fresh fruit access for residents, cold dining room in the winter. Expect extra charges if you require modifications to your unit. For instance, if you can't have carpeting because of pulmonary disease, you will be charged for the change to flooring. If you can't reach your cabinets, you will be charged to bring them down to your level. read more